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training > performance > social

Harold Jarche

This post looks at resources related to my training-performance-social workshop. Training. “In the training and development field, our five biggest failures are as follows: 1. We don’t provide training follow-through. 5) Learning might lead to collaborative works.

Dear C-Suite: We Don’t Do Training Anymore

Dan Pontefract

It’s time to help the C-Suite – aside from Peter Aceto and other learning savvy and employee engagement focused C-Suite leaders – to appreciate and understand that organizations don’t do training anymore. But the C-Suite still thinks that learning is training, right?

From Social Learning to Workforce Collaboration

Jane Hart

Eagle-eyed readers will have noticed that I’ve changed this blog’s title from “Learning in the Social Workplace” to “Workforce Collaboration” Why? Despite the fact that numerous studies have shown that most workplace learning takes place outside training - the term “learning” is for many people still synonymous with training. Collaboration Social learning

Training Evaluation: a mug’s game

Harold Jarche

Dan Pontefract is quite clear in Dear Kirkpatrick’s: You still don’t get it : Let me be clear – training is not an event; learning is a connected, collaborative and continuous process. Changing our training evaluation models shouldn’t be a management focus anyway.

Social Learning is NOT a new training trend

Jane Hart

FORMAL TRAINING/E-LEARNING. Helping people to do their jobs (better) in the most appropriate ways (performance support/aids, training, productivity tools). Support provided as close to the workflow as possible (ie not in a separate place or online space). SOCIAL: Open conversations, collaboration, sharing, co-creation of content. Workflow audits. Social and collaboration tools and platforms. Learning delivered in a LMS considered to be in the workflow.

Don’t Underestimate the Value of Your Community Managers

Luis Suarez

Key concepts like social capital skills, open knowledge sharing, collaboration, engagement, commitment, passion, trust, etc. To train the entire organization on social media, internal social software, social business, social processes and workflows and community management.

SUNY Initiatives Supporting Online Learning Panel

Stephen Downes: Half an Hour

The intent was to built cross-system collaboration, increase efficiencies, capture and scale success, and support the mentor campus model. Demonstration of lead processing workflow - feeds into existing 'Campus Connect' online lead system for individual campuses).

Identifying a collaboration platform

Harold Jarche

Step Two, or a concurrent step, would be to look at how to enhance collaboration. First of all, collaborative work tools must be simple to be effective. A collaboration platform that is over-engineered would be counterproductive. The key aspect of a collaboration platform is that should make work more transparent and rewards sharing. The options then become: Open the LMS so it can be used in the daily workflow. Connect the LMS to a collaborative work platform.

10 things to remember about social learning (and the use of social media for learning)

Jane Hart

Social learning is not what you make people do (as in training) – but something that happens naturally and spontaneously every day – at work as well as at home. It means a mindshift from a focus on shaping (training) to modelling (coaching).

Building a Culture of Continuous Learning

Charles Jennings

In a recent webinar I discussed some very interesting data from the Corporate Leadership Council’s ‘Training Effectiveness Dashboard’ study with participants. Example: Re-thinking On-boarding Training On-boarding and induction programmes are usually fertile ground for structured learning.

Determinism, Best Practice, and the ‘Training Solution’

Charles Jennings

The ‘Best Practice’ Conundrum However, it seems that the majority of training and development approaches and processes are based on deterministic models. “ As such, Cynefin questions much of traditional management training and development.

Autonomy and Value in Social and Workplace Learning

Charles Jennings

Initially from courses to resources and then further out to the exploitation of social collaboration and personal learning (and personal knowledge mastery ). 70:20:10 Model The 70:20:10 model is used to extend learning into the workflow.

It takes time to be social

Harold Jarche

Employees may be unaware of the potential of their social platform; or perhaps they have not been properly trained and educated. Or of course, it is also possible that while they are aware and have been trained, the value still isn’t there or isn’t high enough.

Start with the 70. Plan for the 100.

Charles Jennings

Full explanations of how the 70:20:10 approach can be used to help overcome the ‘training bubble’ Descriptions of five new performance-focused roles to support the use of 70:2010 The detailed tasks that need to be executed in each of these roles.

Some thoughts from 2012

Harold Jarche

Informal learning is not better than formal training; there is just a whole lot more of it. We can keep bolting on bits of informal learning to the formal training structure, or we can take a systemic approach and figure out how learning can be integrated into the workflow – 95% of the time.

Why your Enterprise Social Network is your most valuable social learning platform

Jane Hart

In the workplace, social learning comes through social collaboration. For this reason the new enterprise social platforms (like Enterprise Social Networks (ESNs) that underpin social collaboration are your most valuable social learning platforms.

Supporting self-managed team learning in the organisation

Jane Hart

Considering whether any technology could underpin knowledge sharing, and if so identifying appropriate technologies, preferably employing existing collaboration technologies or enterprise social networking that are being used to underpin the work.

The connected enterprise adoption curve

Harold Jarche

You have the enterprise social technology and you may have even developed training programs, in conjunction with supporting collaboration aligned with the workflow. [First.]

From “learning technologies” to “social technologies”

Jane Hart

With the growing interest in “social business”, an increasing number of organisations are replacing (or upgrading their existing intranets) with new social and collaboration platforms, with key features like.

The differences between learning in an e-business and learning in a social business

Jane Hart

Similarly e-learning was also about automating traditional training practices. A Social Business is one that embraces and cultivates a spirit of collaboration and community throughout its organization—both internally and externally.”. aka COLLABORATIVE ORGANISATION).

Towards the Connected L&D Department

Jane Hart

Firstly, the red area is the traditional L&D operating area – designing, delivering and managing instruction (ie face-to-face training and e-learning).

It’s Only 65% !

Charles Jennings

Training Although the terms convey basic concepts, there seems still to be some confusion between the meaning of the words learning and training. Learning’ covers a much wider range of activities than training. However the words training and learning are not interchangeable.

Social Task Management – When Social Business Got Down to Work – #e2conf Highlights

Luis Suarez

Taking the Training Wheels Off Social Software. Collaboration Communities Conference Events Enterprise2.0 To get things going with the series of blog posts with highlights from the recent Enterprise 2.0

Take off those rose coloured glasses

Harold Jarche

Training is only 5% of organizational learning , but for a long time this small slice has been the primary focus of most Learning & Development (L&D) departments. On-job-training in some cases, or just observation and modelling in others.

So you (still) want to be an elearning consultant?

Harold Jarche

Working smarter in the 21st century requires the integration of learning into the workflow. With the Web, we went from training to e-learning course delivery, with an emphasis on technology, especially learning management systems (LMS) and rapid authoring.

Time for the Training Department to be Taken Seriously

Xyleme

The enterprise content management software market currently exceeds $4B, so it’s quite clear that the vast majority of organizations place strong emphasis on their ECM strategy – a strategy that the training organization unfortunately typically takes no part in.

Supporting the Social Workplace Learning Continuum

Jane Hart

We need to remember, that (social) learning doesn’t just take place in a training room, but anywhere where people congregate. This might be an enterprise social collaboration platform (if one exists) or else other social tools - or even a bit of both.

Introducing Share&Learn

Jane Hart

Tweet I recently launched Share&Learn – a new collaboration platform where members can share links, resources, ideas, experiences, tips, etc about the use of learning and performance trends, technologies and tools, in order to learn from one another – both informally and formally.

Through the Workscape Looking Glass

Jay Cross

Your Workscape is everything in your organization except the training department. Training a novice may lead to productivity gains in the future. Little wonder that the training department is underperforming: they only touch a minority of employees, most of them newcomers.

It’s time to focus on your LQ

Harold Jarche

Networked professionals need more than advice (training); they need ongoing, real-time, constantly-changing, collaborative, support. But if we want to thrive in complexity and if we want our work teams to be effective, we have to integrate our learning into the workflow.

PKM 59

What’s working in social business

Harold Jarche

” My focus on social business stems from a background in training, knowledge management, performance improvement and social learning. I have learned that the hard work comes after the software has been installed and the initial training sessions are over.

Survey: Are you ready, willing and able to support learning in the new social workplace?

Jane Hart

Some time ago I wrote a blog post about how I believed that as social businesses emerge, and new social and collaboration platforms (or social intranets) are introduced into enterprises, L&D will have an extended role in the organisation in order to support the new community and collaboration skills that will be required to underpin a successul social business initiative. (In In this way, then Social Collaboration becomes the missing piece of the L&D jigsaw.

Working Smarter in Social Business

Jay Cross

To be successful, a social business’s learning function must break out of the training department and spread throughout the organizational infrastructure. The Internet Time Alliance is helping L&D and HR professionals hop aboard the social business train before it leaves the station.

FAQ 64

Three Principles for Net Work

Harold Jarche

For each of these domains, jobs can be standardized and training can be designed based on accepted practices. Therefore, exception-handling requires more collaborative approaches to work. Narration of work is the first step in integrating learning into the workflow.

Why You Must Define the So-What of Learning

Dan Pontefract

If learning departments aren’t defining this, learning will remain thought of as training, and training will forever continue to be associated with a classroom- or e-learning-only modality. That definition, however, must be organizational in nature, rippling throughout every business unit, faculty, workflow and process. I believe we’ve hit “peak training.” collaboration formal informal leadership learning learning 2.0

Development Mindsets and 70:20:10

Charles Jennings

Focus on putting into place the support and processes that help embedding, extracting and sharing learning as part of the workflow. Fortunately, we’re moving into an era where collaboration and sharing are recognised as increasingly important – even with one’s competitors.

My top 10 favourite resources from February

Jane Hart

3 - The collaboration pyramid (or iceberg) , Oscar Berg, 14 February 2012. What we see when we think of collaboration in the traditional sense (structured team-based collaboration) is the tip of the iceberg – teams who are coordinating their actions to achieve some goal.

Social Learning doesn’t mean what you think it does!

Jane Hart

In other words those who think “social learning&# is just about a new training trend, or about adding social media into the &# blend&# , or that it is about acquiring the latest Social Learning Management System are missing the big picture. But social learning is not a bolted-on component of our formal educational and training programs. Any learning outside training is not of any significance of interest to us.

Managing Learning?

Charles Jennings

In the past that strategy provided a more robust defence than it does now (see an earlier article about compliance training for a discussion on that issue). Donald Taylor recently published an article titled ‘ What does ‘LMS’ mean today ?’.

PKM 86

Quiz: Have you got the New Workplace Learning mindset?

Jane Hart

Following my recent posting, Social learning is not a new training trend , I’ve had a few comments from readers that suggest they were not able to see the difference between the two workplace learning approaches I described – in particular the difference in the “mindset” involved. 1) Do you think that formal learning (ie training, workshops, courses, e-learning) is the only appropriate way that people should learn to do their jobs?