innovating with pkm

Harold Jarche

Last month I published the latest e-book in the perpetual beta series (163 pages) which is focused on actionable insights for working and learning in a networked world. For example, here are some questions that the practice of PKM can address: How do I keep track of all of this information?

PKM 230

working smarter with pkm — transcripts

Harold Jarche

They are supported by the Working Smarter with PKM field guide. Working Smarter with PKM (3 minute videos). Today, much of of what do is networked via digital technologies. Few of us work alone, as we need to collaborate with others to get work done.

PKM 239

Unpacking collaboration and cooperation?

Clark Quinn

My colleague, Harold Jarche ( the PKM guy), has maintained that cooperation is of more value than collaboration. So here’s a stab an unpacking collaboration and cooperation. That’s why you see it in networks…. The post Unpacking collaboration and cooperation?

PKM in action. Part 3

Harold Jarche

Here is my personal twist on PKM. PKM made me realize that infobesity afflicts us all unless we take control of the constant flow of information around us. The way I deal with it , thanks to the PKM workshop , is to care for my network. My network will provide me with relevant information , at the right time ( and frequently a bit before the s**t hits the fan!) PKM allowed me to better define my needs.”

PKM 176

Network Learning PKM Workshop Notes

Harold Jarche

Tweet The Network Learning workshop will be held in Toronto on 27 May 2011. It is focused on mastering social media for networked learning, and is based on my work with PKM (personal knowledge management) since 2005. Building a trusted network of colleagues (SEEK & SHARE).

PKM 192

my pkm story

Harold Jarche

PKM shifts responsibility. To a great extend PKM [personal knowledge management] is about shifting responsibility for learning and knowledge sharing from a company to individuals and this is the greatest challenge for both sides. By 2009, I saw PKM as the missing component of most enterprise KM efforts. There were many other PKM models put forth, in addition to Lilia’s original work. By late 2009, I described PKM as our part of the learning contract.

PKM 190

PKM in Action. Part 2

Harold Jarche

In PKM in Action Part 1 I gave a few examples of how people practice personal knowledge mastery. A good way of looking at PKM is as a method to improve serendipity, or fortuitous chance encounters. PKM practices do not have to be difficult. Two PKM methods I came across are the Fitness Circuit and Double-loop Learning to create micro-articles. Integrating PKM with team learning and knowledge management starts to connect personal learning with collaborative work.

PKM 148

Networked Learning (PKM) Workshop in Toronto

Harold Jarche

Tweet In just over a month’s time, I’ll be facilitating another one-day workshop on Networked Learning (PKM) at the University of Toronto’s iSchool Institute on Friday, 18 November 2011. My consulting work this past year has shown a great need for two aspects of knowledge-sharing in organizations: 1) systems & processes to enable better collaboration & sharing, and 2) individual skills in narrating work and learning in networks.

PKM 184

A theoretical model for PKM

Harold Jarche

My focus on PKM developed after an initial personal need and then increased when I saw how personal knowledge management could help others. Ricky) Cheong asked the following research questions: RQ1: What are the roles of PKM in the Knowledge Management Process? RQ2: What are the values of PKM for individuals and organisations? RQ3: Is there any correlation between the roles of PKM in Knowledge Management Processes and the values of PKM for individuals and organisations?

PKM 197

PKM in a nutshell

Harold Jarche

PKM prepares the mind to be open to new ideas (enhanced serendipity). PKM is related to Personal Learning Environments and Personal Learning Networks. How can I collaborate better? Tags: Informal Learning PKM

PKM 258

working collaboratively and learning cooperatively

Harold Jarche

Collaboration + Cooperation. Two types of behaviours are necessary in the network era workplace — collaboration and cooperation. Cooperation is not the same as collaboration, though they are complementary. Cooperation differs from collaboration in that it is sharing freely without any expectation of reciprocation or reward. Collaboration is working together for a common objective, often externally directed by management or a client.

continuous learning for collaboration

Harold Jarche

Team collaboration tools support the real social learning at work. The challenge for distributed teams and organizations is to find ways of understanding what is happening throughout the system and ensuring it is communicated within the network. For example, here are some questions that the practice of PKM can address: How do I keep track of all of this information? How can I collaborate better? In a network economy, this is learning at work. Team collaboration.

PKM Workshop 2013

Harold Jarche

There are a few ways to develop skills to be an effective sharer of knowledge in a networked enterprise. You can start, as I did, by researching sense-making and online cooperation in knowledge networks, try out different methods, and then develop your own. You could also get coaching and mentoring from people who have developed good professional network learning skills.

PKM 146

PKM: Working Smarter

Harold Jarche

In PKM in a Nutshell , I linked my various posts on personal knowledge management to make the framework more coherent. Jane Hart has just released an extensive resource that correlates nicely with the PKM framework. Building a trusted network of colleagues (SEEK & SHARE).

PKM 198

PKM in 2010

Harold Jarche

This post is a continuation of Sense-making with PKM (March, 2009)]. What is PKM? PKM is an individual, disciplined process by which we make sense of information, observations and ideas. Why PKM? One of the difficult aspects of PKM is triage, or sorting.

PKM 212

PKM: the basic unit of social business

Harold Jarche

True collaborative networks do not rely so much on teams than on individuals, as B. The main benefits for networked organizations do not lie in the outcome from teams, but in individual knowledge acquisition, in the ability to connect with the right people and to access the right information at the right time. The basic unit of social business technology is personal knowledge management, not collaborative workspaces. It is more like a social network.

PKM 187

PKM Workshop: learning out loud

Harold Jarche

This online workshop on adapting to the networked world of work includes tools, tips & techniques from two facilitators who have been connecting, communicating and collaborating online for over fifteen years. Sometimes it helps to learn out loud – LOL. That’s why we commit to formalized activities. They can help us try something new.

PKM 156

PKM is our part of the social learning contract

Jane Hart

Whereas most people are concerning themselves with the new social and collaboration technologies, or how to get people to collaborate, for me the key to successful social learning is how the individual engages in his/her networks and contributes what s/he has learned or is learning along the way. PKM is therefore the key to successful social learning. So how can we help students as well as workers develop the new PKM skills? PKM Social learning

PKM 173

Network Learning

Harold Jarche

Tweet I mentioned in my last post that the term “personal knowledge management&# ( PKM ) does not adequately describe the sense-making process that I attribute to it. The big change is not the technology per se , but the underlying structure of web technologies: the network.

networked unlearning

Harold Jarche

Today, we can easily connect to networks that offer diverse views. Social media can facilitate the sharing of tacit knowledge through conversations to inform the collaborative development of emergent work practices. But finding and weaving our knowledge networks is getting easier with over two billion of us connected by the Internet. Our networks can help us unlearn; if they are are open, transparent, and most importantly, diverse. Learning NetworkedLearning PKM

the network era trinity

Harold Jarche

Governance, business, and learning models are moving from centralized control to network-centric foundations. For instance, coalition governments are increasing in frequency, businesses are organizing in value networks, and collaborative and connected learning is becoming widespread. In these cases, collaboration (working for a common objective) and cooperation (sharing freely without direct reciprocity) flow both ways. Networks are in a state of perpetual Beta.

Preparing for the future of work with PKM

Harold Jarche

Hugh Macleod, one of my favourite cartoonists and someone who really understands the networked economy, recently asked; How Do You Best Prepare For The Creative Age? Virtual collaboration. For the past two years I have offered full-day workshops on PKM at the University of Toronto’s iSchool Institute, with the final one scheduled for 1 June 2012 (Network Learning: Working Smarter). The next online PKM workshop is scheduled for 23 April – 4 May 2012.

PKM 159

Loose Hierarchies, Strong Networks

Harold Jarche

When I wrote that the only knowledge that can be managed is our own , I wanted to highlight that command & control methods do not work well in this network era that is replacing the industrial/information era. In our increasingly complex work environments, we should should take the advice of Snowden & Kurtz who recommend “ loose hierarchies & strong networks ” as shown in this image by Verna Allee. Loose hierarchies, strong networks. complexity PKM

Networked Knowing

Harold Jarche

The theme was on the changing nature of work as we enter the network era and how learning is becoming integral to individual and organizational success. One hundred years later and we are witnessing a similar shift, from the industrial economy to the network era and a creative economy. Meanwhile, collaborative work is dominating both transactional and production work. In networks, there is no need for standardized and replaceable jobs.

Network Learning: Working Smarter

Harold Jarche

We need to re-think workplace learning for a networked society. Formal, structured learning plays only a small role in getting things done in the networked workplace. Making sense of information, both personally and in networks, is becoming a key part of work. Network Learning.

Learning to breathe in the network era

Harold Jarche

The networked workplace is the new reality. Exception-handling is becoming the primary work for people in the networked workplace. This increases the need for more cooperation (freely sharing without any specific objective) as the primary long-term activity, and collaboration (working together on a given problem) for short-term specific projects. Three major changes are needed for the network era workplace. PKM helps negotiate the network era.

network management update

Harold Jarche

You cannot manage a network. As networks become the dominant organizational form, the way we think about management has to change, as well as the way those in positions of authority try to influence others. In a network society, we influence through reputation, based on our previous actions. Others need to see what we are contributing to the network. Management in networks is fuzzy. Principles of Network Management. A Framework for Network Management.

Leadership is an emergent property of a balanced network

Harold Jarche

As networked, distributed workplaces become the norm, trust will emerge from environments that are open, transparent and diverse. As a result of improved trust, leadership will be seen for what it is; an emergent property of a balanced network and not some special property available to only the select few. Networked contributors (full-time, part-time, contractors) need to work together in a networked environment that facilitates cooperation and collaboration.

Organizational Learning in the Network Era

Harold Jarche

Value from this knowledge is created by groups and spreads through social networks. Learning must be an essential part of doing business in the network era. PKM is an individual discipline of seeking, sense-making, and sharing that helps each of us understand our world and work more effectively. In addition to PKM, groups should promote working out loud to ensure common understanding and to address exceptions to the norm, as this is where group learning happens.

12 features of supporting social collaboration in the workplace

Jane Hart

I am often asked how to support social collaboration in the workplace. As I showed in my recent blog post , there are some big differences between learning in an e-business and learning in a social/collaborative business. So it is not just about adding new social approaches or social media into the training “blend”, s upporting social collaboration is underpinned not only by new technologies but by a new mindset.

Managing in a networked world

Harold Jarche

Tweet In 2009, Anthony Poncier wrote a good post (in French) that covered the eight challenges of management in the virtual era; loosely translated as: Being concurrently nomadic and collaborative. Being concurrently nomadic and collaborative is becoming the norm in both large corporations and in small start-ups. One key to ensuring collaboration is through the narration of work.

Productivity tools for the networked workplace

Harold Jarche

A Forrester research report - The Total Economic Impact Of Microsoft Office 365 Midsize Customers – describes these collaboration needs of mid-size companies: “Everyone being able to work in a collaborative environment is essential. I developed my enterprise social network tool analytical framework at the request of a client who wanted to know what mix of platforms and tools was optimal for collaboration and knowledge sharing.

Why do I need KM?

Harold Jarche

” This illuminates an observation made by Thierry deBaillon , which I have often quoted, “The basic unit of social business technology is personal knowledge management, not collaborative workspaces.” ” We are surrounded by information and have many ways to collaborate, but unless each person has effective sense-making processes, social business networks are mostly noise amplification. The results of PKM can then be used in collaborative work.

Supporting workplace learning in the network era is more than delivering courses through a LMS

Jane Hart

“It takes much more than courses delivered through a learning management system to support workplace learning in the network era.” However, they need access to their learning networks while at work, and this is often a challenge. Reduce these barriers, and support PKM practices, and the organization will benefit.” Harold Jarche, in his recent post, Supporting workplace learning , uses a great little diagram to show that -.

Course 179

knowledge catalysts

Harold Jarche

Only in collaboration with others will we understand complex issues and create new ways of addressing them. Each PKM workshop [next workshop starts 18 May] that I conduct, I learn by doing it with participants. In addition, I work with organizations to see how the PKM framework could work in their context. Currently we are looking at PKM as a framework for professional development for educators. PKM is also used as a change management framework in healthcare.

PKM 217

digital transformation skills

Harold Jarche

Oscar Berg has further developed his digital collaboration canvas that describes nine capabilities required for collaborative knowledge work. Oscar’s original work on this subject was part of my inspiration while working on a way to describe the required facets on an enterprise social network (ESN). 9 Digital Collaboration Capabilities: Oscar Berg. The foundation for these skills is a democratic organization based on loose hierarchies and strong networks.

Skills 213

Only people can let knowledge flow

Harold Jarche

I felt that my network, my trusted network which I worked hard to maintain, cultivate, nurture, trust and grow was going to be exploited by other individuals within the organisation who saw me as their ‘free ride’ to some quick answers. If there is a genuine, authentic opportunity to share and learn and be respectful of each other’s networks then I have no problem with it at all. Both cooperative and collaborative behaviours, depending on the situation, are required.

finding people who know

Harold Jarche

This mirrors my own professional development over the past decade where I am relying more on my network of trusted colleagues than any particular source of information. As Dion Hinchcliffe recommended, today we should let the network do the work. In the practice of personal knowledge mastery , I strongly encourage people to build their networks around people, not information sources. PKM SocialLearning

ESN as knowledge bridges

Harold Jarche

An effective suite of enterprise social tools can help organizations share knowledge, collaborate, and cooperate – connecting the work being done with the identification of new opportunities and ideas. It takes a networked organization, staffed by people with networked mindsets, to thrive in a networked economy. Enterprise social networks (ESN) are growing in usage in most large organizations. A single enterprise network does not provide much individual control.

Jive 218

Activate your knowledge

Harold Jarche

PKM is much more than processing information. Most of all, PKM is a framework to actually do knowledge work. The sector of conversations reflects the social nature of knowledge work (Brown & Duguid, 1996; Lave & Wenger, 1991) and incorporates the spectrum from passively followed conversations to collaboration with others focused on performing specific tasks. For an individual, this means a need to establish and maintain a personal network (Nardi et al.,

The Connected Workplace

Harold Jarche

Social networks can enable better and faster knowledge feedback for people who trust each and share their knowledge. In this emerging network era, social learning is how work gets done. Personal knowledge management ( PKM ) skills can help to make sense of, and learn from, the constant stream of information that workers encounter from social channels both inside and outside the organization. Communities complexity Leadership Learning PKM SocialLearning Wirearchy

Skills 197

Social Learning Handbook

Harold Jarche

Social networks can enable better and faster knowledge feedback for people who trust each and share their knowledge. In this emerging network era, social learning is how work gets done. Personal knowledge management (PKM) skills can help to make sense of, and learn from, the constant stream of information that workers encounter from social channels both inside and outside the organization. ConnectedEnterprise PKM SocialLearning

Harold Jarche » Need for collaboration continues to grow

Harold Jarche

collaboration projects, I see growth. Because the business will find their collaboration needs to grow in 2009, while they see IT providing them with fewer services. Collaboration needs grow as a result of layoffs, mergers, and deepening external partnerships (requiring new infrastructure to collaborate outside the firewall with trusted, external partners). The need for online collaboration is growing as organisations make cost-cutting decisions in travel and training.