Loose hierarchies for knowledge management

Harold Jarche

Knowledge-sharing practices are highly contextual. This makes sense when you consider that knowledge sharing is deeply personal as well as social, so it reflects the larger culture and the particular workplace. A 2011 study (via David Gurteen ) concluded that even in the same company, knowledge management practices are different (note that the authors define Ba as shared context in motion ). For knowledge management today, industrial management just won’t cut it.

Defibrillating Knowledge Management

Martijn Linssen

This is not the original title for this blog, the change is a bow towards the good folks on the ACT-KM listserv, some of whom are checking for a pulse on the teenaged wrist of Knowledge Management. Each participant taking with them their own knowledge of the interaction; based on their past experience, their cognitive biases evidenced through learning filters, and the random noise that affects the metaphorical learning that helps us navigate our day.

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theTeam – Knowledge Management Done Right

Luis Suarez

Have you seen “ Using Knowledge Management “? and Social Business are pretty close to some of the basic key principles behind traditional Knowledge Management, drafted back in the day, like I have blogged about, just recently, under the heading “ KM, Enterprise 2.0 Collaboration Communities Enterprise2.0 Innovation Knowledge Management Knowledge Tools Learning Personal KM Productivity Tools

Personal Knowledge Management Online Workshop

Jane Hart

This online workshop on adapting to the networked world of work includes tools, tips and techniques from two facilitators who have been connecting, communicating and collaborating online for over fifteen years.…. Online Workshop runs 23 April – 4 May 2012. Hosted by Jane Hart and facilitated by Harold Jarche at the Social Learning Centre.

The Collaboration Cycle

Dan Pontefract

In a previous instalment entitled “ The Collaboration Curve ”, I discussed the basic premise that over a period of time and as the use of collaboration methods increase, a user’s knowledge, engagement, network and ultimately their performance would increase. The various increases, however, occur one after the other, and is somewhat dependent on both the use of collaboration methods and the speed at which each stage occurs. How should one actually collaborate ?

Blog Post: Dilbert pokes fun at Knowledge Management

David Gurteen

Over the years there have been some gems relating to knowledge management, collaboration, knowledge sharing and the like. Dilbert on Knowledge Management. A 1998 Dilbert Comic Strip taking a poke at Knowledge Management. Unfortunately, that language "We must develop knowledge optimization initiatives to leverage our key leanings" is still only too common in KM circles. By David Gurteen Everyone loves Dilbert.

Collaboration - Knowledge Management - Expert - Hot List

Tony Karrer

eLearning Learning Hot List - May 29, 2009 to June 5, 2009 Top Posts The following are the top posts from featured sources based on social signals. Adobe eLearning Suite: is it worth it?

Personal in Personal Knowledge Management

Tony Karrer

That there is a ‘best’ way to manage knowledge an information? It’s a pick-and-choose sort of thing: the way we manage information has a lot to do with the information, and a lot to do with who we are and what we want the information for … Harold responded with Other PKM processes where he shows some other models and states: To be clear, my intention is to show what works for me and perhaps some part of this may work others.

ADVERTISEMENT: Certified Knowledge Manager Training

David Gurteen

By David Gurteen Certified Knowledge Manager Training. Topics: KM Practices, Business Case, Strategy, Program Planning, KM, Frameworks, KM and Organisational Culture, Change Management for KM, Programs, Leadership and Competencies for KM, Knowledge Assessment, Metrics, Enterprise KM, Process-oriented KM, Knowledge Mapping, Benchmarking, Expertise Location, Search, Personal KM, Web 2.0, Communities, Collaboration.

working collaboratively and learning cooperatively

Harold Jarche

For the past century, management practice has primarily focused very much on error reduction, with practices such as Six Sigma , especially in manufacturing. Learning and development (L&D) practices reflect this priority on error reduction.But knowledge work, especially creative work, is not mere production. Now visualize the workflow of a creative knowledge worker: nothing, nothing, nothing, nothing, flash of brilliance, nothing, nothing, nothing.” —Jay Knowledge Flow.

Blog Post: ADVERTISEMENT: Certified Knowledge Manager Training

David Gurteen

By David Gurteen *Certified Knowledge Manager Training*. Topics: KM Practices, Business Case, Strategy, Program Planning, KM Frameworks, KM and Organisational Culture, Change Management for KM Programs, Leadership and Competencies for KM, Knowledge Assessment, Metrics, Enterprise KM, Process-oriented KM, Knowledge Mapping, Benchmarking, Expertise Location, Search, Personal KM, Web 2.0, Communities, Collaboration.

Blog Post: The two meanings of Social Business and the future of Knowledge Management

David Gurteen

One good definition, that I like, also from Quora is "The application of social principles - transparency, open information access, collaboration, participation, crowdsourcing, engagement - to the conduct of business.". In order to survive: we need to collaborate more, to make better decisions and to be more innovative. This to me is what Knowledge Management is about and is its future.

Teamwork Needs Healthy Friction to Collaborate and Get Work Done More Effectively

Luis Suarez

Who would have thought cooking together would provide just the perfect level of healthy friction you would need to help your team(s) members collaborate more openly and effectively to get even more work done? Conversations through which we can master the art of collaboration and fine, healthy friction. Collaboration Communities Employee Engagement Enterprise2.0 Knowledge Management Learning Open Business Open Leadership

The Soft Skills of Collaboration and The Social Enterprise

Luis Suarez

She eventually comes to talk about the stuff that most folks haven’t considered just yet in any open and transparent collaborative and knowledge sharing environment. In short, once you joined the company collaboration is a natural task / activity and, by default, you are pretty good at it. Sharing your knowledge will relinquish your power, don’t you think?). Specially, since not all of us are true, natural collaborators.

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Don’t Underestimate the Power of (Social) Collaboration. It Is Not a Given

Luis Suarez

Indeed, I am referring to good old Knowledge Management and Collaboration, once again, just to detail a bit more the parallel roads both fields have been running all along. And it’s interesting to notice how when I used to work within the European Knowledge Management deployment team inside IBM, about 11 years ago, we faced the very same upsetting reality: KM (And Collaboration, for that matter), wasn’t the business top priority at the time.

The Art of Collaborating Effectively in Virtual Teams

Luis Suarez

A few days back, over at GigaOm ‘s WebWorkerDaily , Aliza Sherman shared a very interesting piece under a rather suggestive title: “ 5 Reasons Why Virtual Teams Fail “, where she pretty much nailed it on some of the various different issues that virtual teams face on a regular basis when confronted with that good old concept of collaborating effectively in a now more than ever distributed world. Partition collaborative goals into appropriate categories.

Social Business Forum 2011 – On Collaboration by Luis Suarez

Luis Suarez

Summit in both Paris and Frankfurt , and, once again, it’s a great pleasure, for me, to be invited by the always insightful and rather resourceful Emanuele Quintarelli , along with the smart folks from Open Knowledge , to participate in such a wonderful and refreshing event on all things related to Social Computing within the enterprise. Can we, knowledge workers, collaborate effectively even while working remotely?:

State of Enterprise 2.0 Collaboration Survey by Chess Media Group

Luis Suarez

and Collaboration where they are gathering input from 2.0 Collaboration Communities Enterprise2.0 IBM Innovation Knowledge Management Knowledge Tools Social ComputingIf you have been following the #e20 and #socbiz hash tags in Twitter over the last few days (You should!,

Stop Blaming the Tools when Collaboration Fails

elsua: The Knowledge Management Blog

. We, human beings, seem to always be very keen on blaming the tools (and technology, in general, for that matter) whenever things just don’t work out all right , specially, in the collaboration space. Even more so when there seems to be this cycle that keeps repeating itself, every few years, where collaborative tools may well be different, but we still blame them, just in case, when we start noticing how our productivity levels are not getting any higher anymore.

Social Business Forum 2011 – Communities or Organisations – The New Collaboration Ecology

Luis Suarez

Well, a couple of weeks ago my good friends from Open Knowledge announced that the video recordings from the different keynote and breakout sessions are now available for public viewing over at the Social Business Forum Agenda Web site. Probably a long while ago, I can imagine, specially, since it looks like nowadays most knowledge workers are working on multiple teams, with multiple projects and initiatives and perhaps now more distributed than ever all over the world.

Top 10 Tools for Learning 2016

Luis Suarez

Top 100 Tools for Workplace Learning – for use in training, for performance support, social collaboration, etc. So from the initial list of 40 different tools I eventually came down to the following 10 for 2016, where I have just selected them based purely on learning terms versus other key elements such as productivity, life hacks, curation, content management, etc.

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How Social Networking Tools Enable Heutagogy in Learning Organisations

Luis Suarez

Those absolutely mind-blowing and rather provocative sentences, as depressing and as exciting as they may sound, don’t come from a knowledge worker working in a particular corporation protesting about the poor state of workplace learning or learning in general. Again, replace ‘ kids’ for ‘ knowledge workers’ and ‘ school ’ for ‘ workplace’ and, once again, we would have the reaffirmation as to why workplace learning is currently broken within the business world.

10th Year Blogiversary – The Unfinished Journey of Blogging and Why It Matters

Luis Suarez

Collaboration Communities elsua Employee Engagement Enterprise2.0 Freelancing Innovation Knowledge Management Knowledge Tools Learning Metablogging Open Business Personal KM Productivity ToolsRemember the good old days when people were writing about the death of blogging thanks to social media tools ?

Mastering the Art of Collaboration Through Conversation

Luis Suarez

Collaboration is probably one of the most loaded words in today’s workplace that I can think of (And I am pretty sure there are plenty of other good candidates out there as well!) There are tons of different definitions about collaboration out there and what it is, but, to me, the most effective one is this one: ‘ the action of working with someone to produce something’. . More than anything else, because, if anything, as a knowledge (Web 2.0)

Identifying a collaboration platform

Harold Jarche

Step Two, or a concurrent step, would be to look at how to enhance collaboration. First of all, collaborative work tools must be simple to be effective. A collaboration platform that is over-engineered would be counterproductive. The key aspect of a collaboration platform is that should make work more transparent and rewards sharing. Connect the LMS to a collaborative work platform. Migrate learning to a collaboration platform and minimize use of the LMS.

The Illusion of Control

Luis Suarez

Whether that may well be rather accurate, or not, you can tell me in the comments below what you think about it, if you wish, I have got this little theory going on in my mind that we, knowledge (Web 2.0) It would be a good time now to put it into practice, by all means, before it’s all too late and your knowledge (Web 2.0) Where will your organisation knowledge go after it dies in their own Inboxes? Collaboration Communities Employee Engagement Enterprise2.0

Loyalty in Social Networks

Luis Suarez

Did we manage to kill already the conversation in the so-called traditional social media tools landscape? I know that’s very much needed, specially, if you would want to change the game of how we have managed to build, nurture and cultivate personal business relationships online over the course of time, but I think we are just falling too short in terms of conversing with one another about the topics we are truly passionate about.

Let The Next Adventure Begin – The With Whom (#CAWW)

Luis Suarez

In a now more than ever hyperconnected, networked and complex systems driven working environment I pretty soon came to the conclusion, as I went solo and independent, that my odds to make a bigger difference out there would have been more notorious by being part of a network of rather talented, passionate, engaged, inspiring and rather thought-provoking knowledge (Web) workers, with whom, if anything, you sense you aren’t anymore the smartest person in the room, the network is.

What’s Your Purpose?

Luis Suarez

Take a look, for instance, into IT vendors, specially, in the Social Software / Collaboration space. Whether we like it or not, we just can’t change organisations, nor can we change people, for that matter; we can only provide the (right) conditions for knowledge workers to be self-empowered to come forward and change themselves leaving it all up to them. Collaboration Communities Employee Engagement Enterprise2.0

Becoming a Successful Socially Integrated Enterprise – The Long Journey

Luis Suarez

From there onwards, we get to define, jointly with the knowledge (Web) workers themselves, what are the potential constraints, guidelines, policies, etc. It’s all then about an opportunity to help provide the necessary conditions for people to decide for themselves if they would want to improve the way they connect, learn and share their knowledge with their colleagues, as well as customers and business partners. Collaboration Communities Employee Engagement Enterprise2.0

Building a Solid Library of Use Cases

Luis Suarez

I have been advocating for social software tools (as an opportunity to explore their huge potential in terms of how they help us become more effective at what we do by becoming more open, collaborative and innovative) from as early as 2000, when I was first exposed to different instances of blogs and wikis, whether inside or outside of the firewall, along with what today would be known as social profiles. Collaboration Communities Employee Engagement Enterprise2.0

Why Do I Share My Knowledge?

Luis Suarez

and Social Business thought leaders and blogger extraordinaire, Oscar Berg , put together a rather inspiring article that I thought would be worth while reflecting on, specially, since it is at the heart of not just social software, but also collaboration and knowledge management in general. ” he comes to reflect on perhaps one of the toughest challenges to answer for any knowledge worker out there: why do you share your knowledge across?

The Trials and Tribulations of Freelance Work

Luis Suarez

Oh, in case you are wondering, this doesn’t necessarily mean I will stop writing over here about subjects that are pretty dear to my heart, like Social / Open Business, Digital Transformation, Knowledge Management, Online Communities, Learning, Productivity, social networks, social networking and social software in general. Collaboration Communities elsua Enterprise2.0 Freelancing Knowledge Management Knowledge Tools Learning Open Business Personal KM

Resisting Change – Luddites Unite!

Luis Suarez

To prove it, they selectively destroyed the machines owned by factory managers who were undercutting prices, leaving the other machines intact’. . culture), from document centric to people centric computing, and, finally, from replacing knowledge (Web) workers (i.e. The knowledge (Web) workers themselves, not just the business. Collaboration Communities Employee Engagement Enterprise2.0 Innovation Knowledge Management Learning Open Business Open Leadership

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Manage what matters - collaboration

Harold Jarche

Knowledge is personal and it cannot really be managed, though we continue to try. Artifacts of knowledge can be managed and in many cases they can be helpful to others. We each have to learn for ourselves, though we can take advantage of the knowledge artifacts passed on by generations of people. When it comes to learning and knowledge, we may be going down the wrong path when we try to put these into organizational buckets and manage them.

From Adaptation into Engagement by Luis Suarez

Luis Suarez

Regardless of the organisation or the management layer. So, instead of driving the adoption of middle managers from the European Commission, we talked about business purposes and how social technologies could act as a rather valuable and unprecedented enabler towards achieving a certain number of goals. Most people may not realise about this, but middle managers are the social bridges within organisations. Collaboration Communities Employee Engagement Enterprise2.0

Never Underestimate the Power of Education and Enablement

Luis Suarez

And that’s when you realise that what really matters in an effective education and enablement programme is just simply how you may help the rest of the knowledge workforce adapt to a new set of behaviours and habits based on something they already know really really well: their own core business practices and use cases. Collaboration Communities Employee Engagement Enterprise2.0 Knowledge Management Learning Open Business Open Leadership #socbiz-adoption adaptation-framework

When Context Transcends Change Management

Luis Suarez

What if everything we have been told about Change Management over the course of the last few decades was all just … plain wrong? how it tights everything up altogether around technology (as its main key enabler), or, questioning, as McKinsey put it recently, how, in a nutshell, we may need to change change management itself after all, given that massive statistic of how over 70% of change programmes fail to achieve their goals, whatever those may well be.

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Radical Transparency in the Era of Open Business

Luis Suarez

Over the course of the years I have blogged about this topic a good number of times and in the last few weeks, as I am starting to settle in the new job, I have come to the conclusion that it’s going to be that very same openness and transparency the ones that are going to dictate pretty much whether I’ll be successful, or not, in my efforts to help facilitate the adaptation of fellow knowledge workers to the main Open Business principles.

Can IBM Watson Workspace Save Our Productivity?

Luis Suarez

The thing is that I have always been a bit concerned about the specific role we seem to have placed upon AI to come to our rescue and solve all of our societal / business problems, even to the point of replacing our very own decision making processes, therefore becoming the new managers. Collaboration Communities Employee Engagement Enterprise2.0 Apparently, our productivity as employees has been plummeting since the mid 70s.

Why Don’t You Show Your Work?

Luis Suarez

There used to be a time when plenty of knowledge (Web) workers flocked to the Social Web to nurture, cultivate and build their own external social networks. I’m going to put on my Knowledge Management hat and state that the main reason why we aren’t very social sharing our knowledge, experiences and expertise about the work we do, is not necessarily because of that postureo, but more to do with the fact we just don’t like to share our knowledge.

The Future of Work by 2020

Luis Suarez

Long gone are the times where knowledge workers were aiming at fitting in within a working environment for which they were perhaps not ready for it, while carrying on their work, with very little motivation, waiting for the payslip at the end of the month. Well, because for the first time in decades it will be us, knowledge (Web) workers , the ones who can choose what we would want it it to be. Collaboration Communities Employee Engagement Enterprise2.0

Life Without eMail – 5th Year Progress Report – The Community, The Movement

Luis Suarez

To design a new kind of work, a new mindset of work habits that would inspire each and everyone of us to become much more collaborative and keen on sharing our knowledge out there openly through digital tools, whatever those may well be. However, beyond those three use cases, there isn’t an excuse anymore to move the vast majority of our interactions into more open social, collaborative, knowledge sharing spaces: digital tools.

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