Barriers to Knowledge Work

Harold Jarche

If sense-making is a key part of knowledge work and is also essential for both innovation and creativity, does the average workplace help or hinder sense-making? I noted before that seeking works best with a playful attitude, exploring new possibilities in diverse networks with many connections in order to enhance serendipity. Sharing is necessary in almost all work contexts today and it is through sharing that we can inspire and be inspired.

Knowledge Work Types

Tony Karrer

Several people have asked for some clarification on my definition of Concept Work and Concept Workers. To help clarify this and to begin thinking through implications for Work Literacy Skills , I went back through a couple of different sources. Thomas Davenport classifies Knowledge Work Types in Thinking for a Living: How to Get Better Performances And Results from Knowledge Workers using a variety of classifications. One was based on the complexity of the work.

Types 120
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Agile instructional design

Jay Cross's Informal Learning

I’ve been thinking about fresh approaches to instructional design. Instructional design was invented around the time of World War II. ADDIE (analyze, design, develop, implement & evaluate) made it possible to manage the process of creating useful training programs systematically. It’s hard to argue with the concept of planning your work, then working your plan.) Old-style training enraged many managers because it was separate from work.

Design 107

Skills for Learning Professionals…Part 2 | Full Circle Associates

Nancy White

Home About Full Circle Contact Resources Wiki Full Circus Full Circle Associates connections for a changing world, online and offline… Jul 05 2009 Skills for Learning Professionals…Part 2 Published by Nancy White at 1:41 pm under community , knowledge sharing , learning , networks , reflection , social media , technology stewardship Update: Part 3 is here. Learning Community/Network Skills for Knowledge Workers and Learning Professionals First, some context.

Skills 114

Augmenting Human Intellect: Vale Doug Engelbart

Clark Quinn

His mission manifested further in the ‘ mother of all demos ‘, where he showed collaborative work, video conferencing, and more, working with a mouse, keyboard, and graphic display. He realized that the problems the world was facing were growing exponentially, and that our only hope was to learn at a similarly exponential rate, and decided that helping humans accomplish this goal was a suitable life’s work.

Seed, feed, & weed

Clark Quinn

The point, however, is from the point of the view of the learner, all the resources needed are ‘to hand’ through every stage of knowledge work. Overall, it taps into our natural learning, where we experiment, reflect, converse, mimic, collaborate, and more. However, if you recognize that it will take time and tuning, and diligently work to nurture the network, you should be able to reap the benefits of an aligned group of empowered people.

Feed 152

Man, Machine, and Work

Irving Wladawsky-Berger

The June, 2015 issue of the Harvard Business Review includes a spotlight on Man and Machine: Knowledge Work in the Age of the Algorithm. Others are dismissive of such dire concerns while agreeing that we must work hard to ensure that our complex AI systems do what we want them to do. . Similarly, how can we now learn to adapt to and work with our increasingly smart machines? But a lot of brain work is equally valuable and also cannot be codified.

Data 195

The Best of Times, The Worst of Times: opportunities and challenges for the L&D profession

Charles Jennings

Rethink what’s gone before and adapt to change, or keep on doing what’s always been done in the hope beyond hope that it will work. This is all very positive, and an apparent validation of the existing work L&D departments are carrying out. Saving the worst to last, the CLC survey reported that when asked ‘ would you recommend working with your L&D department to your colleagues ’ only 14% responded positively and 52% were ‘net detractors’.

Survey 181

change the system, not the leader

Harold Jarche

We need organizations and structures that let all people cooperate and collaborate to get work done. Leadership in networks is helping the network make better decisions, and this requires a focus on the best organizational design to meet the changing situations. Strong networks, combined with temporary and negotiated hierarchies to get work done, become the simple building blocks for an organization in a state of perpetual beta. Plus ça change, plus c’est pareil.

System 219

Free - Web 2.0 for Learning Professionals

Clark Quinn

Work Literacy and the eLearning Guild are partnering to provide you with a great (and free) opportunity to get up to speed on Web 2.0 We have designed the activities for completion at your own pace. Introduce you to new tools and methods for work and learning Discuss implications of these tools for learning professionals Prepare you to participate in DevLearn 2008 in new ways as an attendee or as a spectator.

mastery and models

Harold Jarche

Personal Knowledge Mastery. These disciplines have influenced my professional work which is based on individuals taking control of their learning and professional development and actively engaging in social networks and communities of practice. Personal knowledge mastery ( PKM ) is a framework I have developed over the past 12 years. The whole is greater than the sum of the parts as we build on the knowledge of others. The organization can help this knowledge to flow.

PKM 139

Understanding behaviour

Harold Jarche

In his book Drive , Dan Pink looked at rewards, consequences and motivation at work and showed that much of what we have taken for granted is just not supported by the research. Extrinsic rewards only work for simple physical tasks and increased monetary rewards can actually be detrimental to performance, especially with knowledge work. The keys to motivation at work are for each person to have a sense of Autonomy, Mastery and Purpose , as shown in this video.

Connected leadership is not the status quo

Harold Jarche

A guiding principle for connected organizational design is for loose hierarchies and strong networks. This is succinctly explained in the definition of wirearchy : a dynamic two-way flow of power and authority, based on knowledge, trust, credibility and a focus on results, enabled by interconnected people and technology”. As networked, distributed work becomes the norm, trust will emerge from environments that are open, transparent, and diverse. What is connected leadership?

Industrial disease

Harold Jarche

In most cases our current models for managing people and supporting their knowledge-sharing are ineffective. Knowledge workers today need to connect with others to co-solve problems but the best tools to do this are often outside the enterprise. Sharing tacit knowledge in this way is becoming an essential component of knowledge work. In the network era, learning and working are tightly interconnected.

strategic transformation of workplace learning

Harold Jarche

Is your learning and development team able to transform so it can support complex work, help people be more creative, and adapt to the changing nature of the digital workplace? Strategic transformation is more than changing what you work on. The strategic transformation of organizational learning requires a shift from delivery of content and courses to integrating learning and working. While learning is personal, much of it happens while we are working with others.

50 suggestions for implementing 70-20-10

Jay Cross

Replacing today’s haphazard approaches with systematic, enlightened management accelerates the development of future workers and gets the entire organization working smarter. Convergence of work and learning. Work and learning have merged. Knowledge work has evolved into keeping up and taking advantage of connections. Twenty-first century employees do complex, unpredictable work. Training identified knowledge gaps and delivered courses to close them.

What is innovation?

Harold Jarche

Effective working in networks requires cooperation, meaning there is no fixed plan, structure, or direct feedback. Social learning is how we move from transactions to relationships and foster knowledge mobilization. ” Effective knowledge networks are composed of unique individuals working on common challenges, together for a discrete period of time before the network shifts its focus again. Creative work is not routine work done faster.

Social Network Tools

Tony Karrer

I'm hoping you can help a reader with thoughts and likely help others of us … A medium size nonprofit and lobbying organization is working on a designing and creating a social / work network for experts, students, volunteers who are willing to help through campaigning, lobby, sharing knowledge, working on solutions (writing documents).

A new model for training

Jay Cross's Informal Learning

To be effective today they need to be constantly probing and trying out better ways of work. Management’s job is to assist this dynamic flow of sense-making and to respond to workers’ needs, within a trusted network of information and knowledge sharing. The main objective of the new training department is to enable knowledge to flow in the organization. Sensing patterns and helping to develop emergent work and learning practices.

[liveblog] International Conf. of Univ. Libs: Morning talks

David Weinberger

Look at user needs to design services. We should reinvent our spaces, from social spaces to high-tech knowledge commons. The way knowledge, culture, and science are created, distributed, and consumed is changing. Identify, normalize, render visible the knowledge that our universities are producing.” Identify, normalize, render visible the knowledge that our universities are producing. His topic: “The Management of Knowledge Work and Innovation.”

Social Business Forum Highlights – Highlights from Breakout Sessions and Final Keynote

Luis Suarez

I got started attending the excellent presentation from Phillip Schaefer , Head for IDEO Munich, on “ Driving innovation through collaboration and connecteness “, where he talked about the various different challenges that distributed organisations face when trying to collaborate and share their knowledge effectively and how good design thinking could help address some of those various different issues.

Mobile as Main Mode

Clark Quinn

Now, I don’t think all of everything needs to be pulled through a mobile device, but the realization I had is that these devices are going to be increasingly ubiquitous, increasingly powerful, and consequently will be the go-to way individuals will augment their ability to work. I’m thinking mobile could become the default target design, and desktop augments will be possible, versus the other way around. For example, I’m designing diagrams on my iPad.

Work is learning, learning work

Harold Jarche

My Twitter bio reads, “ Work is learning, learning work – that is all Ye know on earth, and all ye need to know [apologies to Keats ]. Some call it the knowledge economy or perhaps even the learning age. Whatever it will be called, our networks of networks are making life and work more complex. Formal training has only ever addressed 20% of workplace learning and this was acceptable when the work environment was merely complicated.

The Leader's Guide to Radical Management: Reinventing education.

Steve Denning

The root cause of the problems: factory model of management Given that the factory model of management doesn’t work very well in factories any more, or anywhere else in the workplace for that matter, we should hardly be surprised that it doesn’t work well in education either.       The second shift stems from the first transition, as well as the transition from static knowledge to dynamic knowledge.

Friday’s Finds #24

Harold Jarche

via @tonykarrer is an article on The Future of Knowledge Workers , or the aggregated insights of senior business professionals. I’m not sure how good any of us are at forecasting events, but I noted that collaboration ranked high on their list: The survey asked what types of knowledge work are likely to become the most highly valued in the organization over the next 10-12 years. Collaborative work (project design team, global consultancy, etc.)

Survey 103

Quotable Week on Twitter

Harold Jarche

faboolous “Knowledge work thus requires that each party offer something with no guarantee that they will get anything specific in return&#. jonhusband “Unfortunately, HR is the home base for the management practices based on old mental models about work & motivation. not synched with networked work&#. tdebaillon “Most companies aren’t designed for collaboration.&#

Leadership for the Network Era

Harold Jarche

Leadership training usually does not work. Trying to directly shape behaviour can work when the task to be done is straight-forward, time is of the essence, and the learner is ready. For complex behaviours like leadership, consisting of several skills, modelling may be best, as there is much implicit knowledge to be learned, which takes time. But the valued work in the enterprise is shifting, as it increases in variety and decreases in standardization.

Build trust, embrace networks, manage complexity

Harold Jarche

A new model for work is required. They work well when information flows mostly in one direction: down. In matrix management people have more than one reporting line and often work across business units. While a certain amount of hierarchy may be necessary to get specific project work done, networks function best when each node can choose with whom and when it connects. The team, as a work vehicle, is outdated. Knowledge-sharing. Collaboration.

Ten reasons

Harold Jarche

Many people, including my partners at the Internet Time Alliance , have been discussing and using social media for business and publishing frequently on how increasing networks and complexity are influencing workplace design and human performance. Social media are an extension of the Internet and the Web, and are becoming embedded in our work and leisure time. What looks like goofing off, such as Twitter , may actually be knowledge work.

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Workscaping, part 1 of n

Jay Cross

In time, the words will migrate into the Working Smarter unbook. Working smarter is the key to sustainability and perpetual improvement. Knowledge work and learning to work smarter are becoming indistinguishable. The accelerating rate of change in business forces everyone in every organization to make a choice: learn while you work or become obsolete. The infrastructure for working smarter is called a workscape.

Top-Down Strategy

Tony Karrer

It's left to the reader to interpret where they fit into their day-to-day concept work. Trying to fit any tool into the myriad of different work lives is really hard. It starts by looking at your key knowledge work: Roles Projects For myself, these might be: Roles Small Business Owner Manager Acting CTO Community organizer Expert / Speaker / Writer Client Advisor Family Vacation Planner Fine Dining Planner etc.

Re-wiring for the Complex Workplace

Harold Jarche

In most cases our current models for managing people and supporting their knowledge-sharing are ineffective. Knowledge workers today need to connect with others to co-solve problems but the best tools to do this are often outside the enterprise. Sharing tacit knowledge in this way is becoming an essential component of knowledge work. In the network era, learning and working are tightly interconnected. The first step is get everyone working out loud.

Informal Learning 2.0

Jay Cross

In a networked corporation, there is scant difference between knowledge work and learning. Business success depends on them working together rather than as individuals. Collaboration rules. They work and learn in what I call a “learnscape.”. Learnscapes are the factory floor of knowledge organizations. Industrial-age training required flocks of instructional designers to develop training programs and instructors to deliver them.

Learning for the 21st Century

Jay Cross's Informal Learning

Learning is the process of figuring out how the world works. It’s a dog’s breakfast of acquiring skills, information, knowledge, savoir faire, and more. THE CHANGING NATURE OF WORK. In the days of textile factories in Manchester, railroads criss-crossing continents, and assembly lines mass- producing automobiles, most work was physical. In fact, Frederick Taylor told workers, ‘You’re not paid to think’ Along came knowledge work.

Future of the training department

Clark Quinn

Entreprise Collaborative , a cross-cultural endeavor bridging English and French to provide a jumping off point on organizational collective intelligence (and co-led by my Internet Time Alliance colleague Harold Jarche ), is launching a blog carnival. The first topic is: the future of the training department in the Collaborative Enterprise. Instead, we need to make sure everyone understands what the overall goal is, and have them work together to achieve it.

Enabling Innovation – Book

Harold Jarche

Tweet I had the pleasure of writing an article for the book, Enabling Innovation: Innovative Capability – German and International Views as a follow-up to some work I did with the EU’s International Monitoring Organisation. The increasing structuring of work and organizational processes by forming project involves new challenges to the handling of knowledge work and expands the scope to generate innovations. Even in project management, learning is the work.

The language of social business

Harold Jarche

What’s important for managers is that this also works the other way around. We create complicated systems by first designing the parts, and then putting them together. This works well for mechanical things, like buildings, watches and Quattro Stagioni pizzas. But it doesn’t work for complex systems, like brains, software development teams, and the local pizzeria. If I trust you, I might ask you for advice, so trust is essential for collaboration.

Work Literacy Skills - New Workshop

Tony Karrer

Harold Jarche, Michele Martin and I are pleased to announce a new workshop offering that relates to the recent posts on Tool Set 2009 and to the issues of Work Literacy. Work Literacy Skills Workshop Was the last formal training you had on knowledge work skills the use of a card catalog and microfiche reader? We are left trying to figure out where all these new tools fit in our day-to-day work life and our professional life.

Skills 100

Top 100 eLearning Items

Tony Karrer

Tools Collaborative Learning Using Web 2.0 Mathemagenic " PhD conclusions in a thousand words: blogging practices of knowledge workers Web 2.0 Second Life is not a teaching tool Tool Set 2009 New Design for My Smile Sheet The art of changing the brain Writing Less Objectionable Learning Objectives How to Convert Your PowerPoint Presentation into an Elearning Course Social Media makes this course stand out Should All Learning Professionals Be Blogging?

Using SharePoint

Tony Karrer

Using SharePoint before, during and after courses This typically takes the form of sharing best practices, code examples, templates, links; posting announcements; having discussions; showing calendar items; supporting student profiles; supporting student project work; sharing notes, documents; providing course content. Obviously, there is a spectrum of using SharePoint to support collaboration and using it to publish. I've been having fabulous conversations about using SharePoint.

Social Learning, Complexity and the Enterprise

Harold Jarche

Corporations that understand the value of knowledge sharing, teamwork, informal learning and joint problem solving are investing heavily in collaboration technology and are reaping the early rewards. ~ Charles Jennings , of Duntroon Associates, explains why we need to move away from a focus on knowledge transfer and acquisition, an approach rooted in Plato’s academy: We are moving to the world of the sons of Socrates, where dialogue and guidance are key competencies.

Skills for Learning Professionals…Part 2 | Full Circle Associates

Nancy White

Home About Full Circle Contact Resources Wiki Full Circus Full Circle Associates connections for a changing world, online and offline… Jul 05 2009 Skills for Learning Professionals…Part 2 Published by Nancy White at 1:41 pm under community , knowledge sharing , learning , networks , reflection , social media , technology stewardship Update: Part 3 is here. Learning Community/Network Skills for Knowledge Workers and Learning Professionals First, some context.

Skills 153

Share Best Practices - Patterns

Tony Karrer

What works in my marriage won't necessarily work in -- and may even damage -- yours. The comments are also interesting but focus primarily on the word "best" vs. "leading" or "better" … overall the suggestion was to be very careful about assuming because something works in one situation it will work in others. Participants: A listing of the classes and objects used in the pattern and their roles in the design.