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Business or Pleasure? - why not both: The product-to-service.

Martijn Linssen

why not both Home About Contact Saturday, 21 August 2010 The product-to-service financial ratio Yesterday I saw a tweet by Frank Scavo : Chatting with a vendor about implementation cost to software license cost ratios. Back to the topic : there is a clear, direct and fairly linear relation between the initial cost of a product, and the additional cost(s) involved servicing it. In big IT companies, there isnt much enthusiasm to be found for selling Open Source products.

To Really Drive Enterprise 2.0 Forward We Need A Behaviour Change

Dan Pontefract

A joint effort of Capgemini Consulting and the MIT Center for Digital Business resulted in a wonderful report recently published entitled, “ Digital Transformation: A Road-Map for Billion-Dollar Organizations ”. One key line struck me: Whether using new or traditional technologies, the key to digital transformation is re-envisioning and driving change in how the company operates. Why do I land on productive, and not collaborative, or engaged, or learned, or reciprocal, or connected?


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Irving Wladawsky-Berger: Innovation, Fundamental Research and Universities

Irving Wladawsky-Berger

Irving Wladawsky-Berger A collection of observations, news and resources on the changing nature of innovation, technology, leadership, and other subjects. Main | A Grand Challenge Crying Out for Leadership » November 26, 2007 Innovation, Fundamental Research and Universities The October 13 issue of The Economist included a special report on innovation. The lead article set the stage when it said, "Rapid and disruptive change is now happening across new and old businesses.

AI Is Mostly About Business Value, Not Technology

Irving Wladawsky-Berger

A few months ago, Babson College professor Tom Davenport convened a virtual meeting of chief data and analytic officers (CDAO) from a variety of industries to discuss how to best achieve a return on investments (ROI) in AI. “We

The Demise of Advertising Business Models

John Hagel

Growing power is simple – as consumers, we have far more choice regarding products and vendors, more information about those choices and more ability to switch from one vendor to another if we don’t feel that our needs are being met. This challenge will only intensify as we see growing fragmentation of product and service businesses. Now, we feel an increasing need to learn more about the ways we can use the product to get even more value.

ROI 153

What’s the CEO want to see

Clark Quinn

Sure, when requested, we must be able to demonstrate that our costs were covered by the benefits of the change. If we’re asked, we should be able to show that, and it can be in a written report. What a CEO (should) care about are any performance gaps that have arisen in previous meetings and the changes that L&D has achieved. ” Yes, particularly at the beginning when you’re establishing credibility, you may be asked for ROI.

What is stopping companies from measuring learning: Skillsets, datasets, toolsets or mindsets?


How long can L&D organizations expect this to continue if they can''t prove to their stakeholders their training tools and programs are effectively influencing employee performance and driving ROI? L&D is no different—except to the extent that professionals must work even harder to demonstrate impactful training outcomes and ROI. "In Accordingly, many business leaders adopt a perspective that places L&D expenses alongside product development, for example.

Corporate Learning Trends- What Endures During Recessions

Kevin Wheeler

While it is hard to fault the content of these programs, as they are usually generic and seem to make sense; there is also little evidence that they make a huge difference to profits, success, or productivity. ROI is the holy grail of training professionals. They do not need any ROI studies. If they don’t believe this, no amount of ROI proof is likely to change their minds.

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Measure what’s important

Jay Cross

The shift changed how owners value businesses. The change is fundamental to optimizing return on investment, but sadly many L&D managers are mired in mid-twentieth century thinking. Mechanically, intellectual capital is a company’s market capitalization (its value on the stock market) less its book value (the value reported on its balance sheet). The leading teacher of ROI-for-L&D is a former banker.).

Return on Intangibles

Jay Cross

Simply this: Because knowledge has become the single most important factor of production, managing intellectual assets has become the single most important task of business.”. In the last twenty years of the twentieth century, Wall Street investors changed the way they determined what a company was worth. Mechanically, intellectual capital is a company’s market capitalization (its value on the stock market) less its book value (the value reported on its balance sheet).

Learning With and From Others: Restructuring Budgets for Social Learning

Dan Pontefract

In a 2009 IDC report, training budgets decreased on average by 19.5 ASTD reports staffing in learning-related roles dropped 8 percent in 2009. Clearly, change is upon us all. If the revised learning function is going to begin including social learning as part of the compendium of learning offerings that enables employee development and increased productivity, there is an obvious requirement not only for social learning leadership, but for budget investment.

Managing Multiple Learning Managment Systems - The High Cost of Choice


Well according to Brandon Hall, reporting, enterprise integration and ease of use seem to be the biggest culprits. Expensive maintenance The maintenance nightmare begins when you make changes to a course that’s already been dispersed through multiple LMSs. These support desks typically perform three functions: Quality testing: to ensure learning products perform correctly on each target LMS.

Cost 109


Charles Jennings

We’re dealing with multiple competing pressures, variable terrain, sometimes difficult stakeholders, and an unprecedented amount of rapid change. Sometimes L&D departments may also need to leave colleagues behind if they can’t, or won’t, join them on their journey to adapt and adopt the changes that are clear and necessary if they are to remain relevant and provide strategic value to their organisations. Everyone needs to change. And change now.

ROI 149

An innovative workshop on radical management

Steve Denning

Have you ever wondered how your firm is going to survive and thrive as the world economy goes through a fundamental phase change—from industrial bureaucracy to a creative economy of continuous innovation? It’s a way of getting in touch with the broader global movement for management change, epitomized in the Agile Manifesto (2001) for software development and the Stoos Gathering (2012) for general management. Why economies of scale contain hidden productivity traps.

The Top 3 Benefits of AI for Fundraisers

Beth Kanter

Smaller development offices now have an array of choices of affordable products to use for AI-powered fundraising. helps fundraisers understand the motivations and desires of potential donors, thereby increasing online donor conversion and retention rates, and, ultimately, ROI.

ROI 36

The Geography of Bliss and recent findings on well-being

Jay Cross

Ruun Veenhoven, keeper of the World Happiness Database , says self-reporting is accurate. In 1986, the Financial Times interviewed King Wangchuk and headlined Bhutan King: Gross National Happiness More Important than Gross National Product. Weiner goes into the incongruity that the Exxon Valdez raised Gross Domestic Product (disasters are expensive to clean up) and volunteer work isn’t counted. ” Progress report on my learning.

ROI 105

Social shifts the focus from Presales to Aftersales

Martijn Linssen

In (very) short, heres your entire product life-cycle: you need to attract customers to your product (presales), your product needs to be good and self-sustainable, and then you need to please customers who have become dissatisfied with the product (aftersales): 3 phases to a successful product then. Products can be unique, but will get copied sooner every time. So presales is not dead, just changing Cheers! Business or Pleasure? -

Executive Education Workshop: Making the Entire Organization Agile

Steve Denning

Offering a career-changing experience for anyone dissatisfied with rigidities of traditional management, this leadership workshop is for. You will undergo a voyage of discovery, in which you will learn and embody a way of thinking, speaking and acting that is radically more productive for customers, employees and the organization. They constitute a basic change in the way think, speak and interact with each other. Why economies of scale contain hidden productivity traps.

Generations, Social and Enterprise: adopt vs adapt

Martijn Linssen

and Social are about humans, people, change management, radical organisation change, and, in the end, about tools And, on the field of Integration, the theme of adopt versus adapt has always played the most significant role in my working life. Oh my the implications involved, the political consequence, the loss of face - versus money saved, gained, invested and ROI-ed. Why would they change? Can they change, even? Business or Pleasure? -

Pick of the Month: May 2012

Jane Hart

Firstly, Harold Jarche, explained How blogging changed my life for the better (1 May). Now I see blogging as part of a continuous learning process: 4 – Clark Quinn’s report for the eLearning Guild, Mobile Learning: The Time Is Now was released (10 May). In this complimentary report for eLearning Guild members, author Clark Quinn assesses how mobile learning is changing, and recommends strategies to make the most of the technology’s emerging opportunities.

Why Corporate Training is Broken And How to Fix It

Jay Cross

They all offered great products. The world around corporate training has changed. Traditional training departments cannot build courses fast enough to keep up with the speed of change. In the late 1990s, the web changed everything. Training directors learned enough accounting to talk about ROI. The American Society for Training and Development (ASTD) reports that companies spend $1,067 per employee (2.7% Why Corporate Training is Broken And How to Fix It.

How To 149

Social (hiccup) CRM tools

Martijn Linssen

Improved product, better advertising, great WOM How can you please the Social Customer? Jive When I visited Jives products page and their solutions page, all I got in Firefox was a blank page. I just got very (un)lucky clicking Products and then Solutions and getting two blank pages in a row. Every brand and company must change their mentality and be ready to embrace the shift.the tools can only assist to a degree. Business or Pleasure? -

Tools 157

My Conversation With Eric Ries on the benefits of Lean Start Up Principles for Nonprofits

Beth Kanter

Q: Nonprofits do not exist to make money, but for social change. Is this an advantage or disadvantage when it comes to nonprofits applying the lean start up model to their social change work? Big corporations invest in internal labs to come up with innovative products or approaches. Funders that ask for ROI to soon create a bad dynamic for innovation. If not, the strategy must be deemed flawed and in need of serious change?or

BE a businessperson

Jay Cross

When in doubt about ROI, just ask yourself “What would Andrew Carnegie do?&#. Sponsors are responsible for championing the case for change (I.e., the vision), visibly representing the change (i.e., If you work for a public company, define your job in terms of the issues described in your firm’s annual report. They ran productive meetings. Speak the Language of Business.

Edge Perspectives with John Hagel: Mastering New Marketing Practices

John Hagel

Second, costs of production and physical distribution are significantly declining on a global scale and customer acquisition and retention costs are rising. At the risk of over-simplification, value creation is shifting from businesses driven by economies of scale in production to businesses driven by economies of scope in customer relationships. Inhibit – make it as difficult as possible for the customer to compare your product or service with any other options.

Forrester’s Online Community Best Practices | Full Circle Associates

Nancy White

Home About Full Circle Contact Resources Wiki Full Circus Full Circle Associates connections for a changing world, online and offline… Feb 21 2008 Forrester’s Online Community Best Practices Published by Nancy White at 5:18 pm under Uncategorized , communities of practice , community indicators , identity , networks , online facilitation , online interaction , social media Last week I wrote briefly about the recent Forrester report on building online communities for marketing.

Report 100

Social Media Planning and Evaluation for NGOs | Full Circle Associates

Nancy White

In nature, change never happens as a result of top-down, pre-conceived strategic plans, or from the mandate of any single individual or boss. Change begins as local actions spring up simultaneously in many different areas. If these changes remain disconnected, nothing happens beyond each locale. With social media, however, strategy is a compass, not a map, because it is a fast changing territory. Will only the small, fast or nimble change?

Reflecting* on the second half of 2009

Jay Cross

Corporate approaches to learning have to change, as well. Productivity in a Networked Era: Not Your Father’s ROI. Ten years ago, venture capital firms issued lengthy reports explaining why e-learning would take the world by storm. My intent is to challenge a couple of dozen managers to each come up with a major change project and shape up a pitch to sell the idea to their organization. * If you are not reflecting, you are not learning.

ROI 92

The Evolving Social Organization

Harold Jarche

Here are some key organizational changes during the journey from simplicity to complexity: Simplicity. Markets such as software, financial services, consulting and consumer goods have to continuously adapt their offers to keep up with changing demands and advances in technology. The SFR case study, reported by Sue Weakes [2] , shows how a younger workforce is demanding better access to social media. Tweet Co-author: Thierry deBaillon – @tdebaillon.

Why Your Nonprofit Should Be A Big Listener

Beth Kanter

Note from Beth: Last month during one of our book talks for “ Measuring the Networked Nonprofit: Using Data to Change the World , ” at TechSoup Global, Rachel Weidinger from Upwell came up to say hello. The mission of Upwell is to condition the climate for change in marine conservation, and ready people to take action. Big listening is fast, and shows changes over time. 5 Big Listening Helps You Identify Which Angle of Your Issue Has the Best ROI.

ROI 59


Dave Snowden

A change in the function of a trait is insufficient to constitute exaptation; exaptation involves populations of entities, wehre weal selection pressure allows the transformation of trait function among replicating entities over time. Hence traits of a single entity changing their function are examples of neither exaptation nor adaptation, they are adaptions. Giovanni Pino on Exaptation: changing the core business of firms a strategic approach using the Abell matrix.

ROI 100

Last Year's Predictions For 2008, Reviewed

Stephen Downes: Half an Hour

And while most people saw change in government, fewer predicted the role the internet would play in the result. election, sweeping established candidates and pitting a choice between ' change ' and ' maverick '. A recent two-part story on NPR reported that one in five students is now taking courses via distance learning. News and World Report 2008 Best Careers issue puts "usability/user experience specialist" on its list of top careers with bright futures.

Review 116

Web 2.0 Applications in Learning

Tony Karrer

As such, I'm trying to: Report and discuss the results of an introductory survey that I conduct (thanks to the suggestion via Conference Breakout Sessions ). 15 37% On-Boarding process / Corporate Information 11 27% Online Reference / Glossary 10 24% Product Information / Training 9 22% Other 8 20% Supporting Meetings, Conference Rooms, Phone Numbers, Facilitation Assignment, agenda, etc. Moderation - On many Wiki software packages you can require approval for posting changes.

Edge Perspectives with John Hagel: What is Web 2.0?

John Hagel

reports, Dale never really defined the term, using examples rather than a definition to communicate its meaning: "DoubleClick was Web 1.0; is far from a finished product, it is a rapidly evolving platform. We’re also not just talking about creation of media or digital products and services – this platform is becoming central to the creation of a broad range of physical products as well. changes all that. Do you think there's viable ROI in Web 2.0

5 Infographics About Infographics To Master Basics in Five Minutes

Beth Kanter

Moment—Using your data to tell stories, make decisions, and change the world.” ” There’s where I discovered a new passion – data visualization techniques for sense-making. The process of translating your spreadsheet into an infographic can help lead you to insights and the product, the infographic itself, is a good way to report your results as this example of a quarterly dashboard report from DoSomething.Org illustrates.

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Intelligent Communities Summit - Day One

Stephen Downes: Half an Hour

We have published the 'Future Cities' report. Look at the changes in the news industry. OECD: process automation yoelded 22 percent increase in productivity. The broadband economy has changed the rules, but that doesn't mean we can't learn the rules. I'm going to start with change, and this city and this region is doing what is required to change. Darwin, it is not the strongest, or the most intelligent, but those who respond to change.

2008 in retrospect

Jay Cross

The developer who says, “This product is final. Time to Change Centuries appears in Inside Learning Technologies. Topic: Learning — All Change. First reports from my learning practices survey. Discussed ROI of Learning at CLO Symposium in San Diego. I’m closing the chapter on 2008 and gearing up for 2009 and beyond. Looking back, I see lots of smoke but little fire.

ROI 90