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Grand Unified Theory of Service Design, Systems Design, and Organization Design

Adaptive Path

I sat down with Jeff to pick his brain on putting the ‘service design’ in software-as-a-service. One is that I specialize in helping IT organizations and digital businesses bring together agile, DevOps, and design thinking in order to adopt new methodologies and be able to deliver more continuous value, so I’m really interested in the relationship between design and engineering and design and IT in particular. Very often, DevOps and design never speak.

Thoughts on Learning Design Strategy

Clark Quinn

At the DevLearn conference, I ran a Morning Buzz on Learning Design Strategy. I started with a set of questions to address, so I’ll go through their comments in roughly that order (though we didn’t exactly follow this structure): What is learning design strategy?

The Do’s and Don’ts of Managing Designers

Adaptive Path

Are there common personality traits among designers that should shape the way they’re managed? Design managers naturally think about what they need from their team, but Bob Baxley , a design executive in Silicon Valley, believes it’s more interesting to consider what designers need from their manager in order to thrive. How designers want to be managed is an incredibly important topic that’s not getting much attention.

A Design Approach to Human Flourishing

Adaptive Path

Anna Pohlmeyer is assistant professor in the Department of Industrial Design at TU Delft where she also co-chairs the Delft Institute of Positive Design, a research institute devoted to the study of design for human flourishing. There are multiple ways to design for happiness.

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Birgit Mager and the Evolution of Service Design

Adaptive Path

Birgit Mager has watched service design evolve since the mid-nineties, and has been hugely influential in its development. She holds the first service design professorship at the University of Applied Sciences, Cologne, Germany, is the President and Co-Founder of the International Service Design Network , and Editor-in-Chief of Touchpoint , the International Journal of Service Design. Ayla Newhouse [AN]: How did you arrive at service design as your path?

Are Instructional Designers Making Themselves Irrelevant?

Xyleme

So what does that mean for the poor instructional designer when over 70% of the learning they create delivers poor customer experiences? The easy thing for an instructional designer to do is to rely on simple instinct and maintain the status quo.

Design 140

Embracing change from both sides

Harold Jarche

Consultants, and even key internal staff, can often identify the problem (at the time) but then they move on to the next problem before much change has happened. Changing to a social business is complex. But you cannot directly change it or implement it.

Change 135

Behavior Change as Value Proposition

Adaptive Path

There's a lot of academic research around the areas of persuasive technology and design for behavior change. We can see lots of examples of products that don't utilize data that are designed to influence behavior. It's a good example of persuasive design.

Change 116

Instructional design: from “packaging” to “scaffolding”

Jane Hart

When I set up the Social Learning Centre last year, I wanted to offer workshops that encouraged discussions and conversations around topics (see About our workshops ): “Our workshops are designed to give just enough structure, without constraining personal and social learning.”

Design 145

Design thinking & complexity pt 1

Dave Snowden

I promised to address this yesterday following a presentation on Design Thinking at the conference here in Ohio. Designers going into the field to observe people in action. It also seemed more suitable for product design that service creation.

UX Week 2014 Keynote Josh Clark on the Future of Digital Product Design

Adaptive Path

Josh is the author of the book Tapworthy: Designing Great iPhone Apps, and frequently gives workshops and talks at conferences around the world. In this interview, Josh and I talk about the current trends in digital product design, and where those trends might be heading.

Designing Professional Development for the Distracted Learner

Beth Kanter

Bersin by Deloitte’s infographic “ Meet the Modern Learner ” is an excellent summary of the challenges facing trainers who need to design and deliver professional development for nonprofit professionals. From a design perspective, one takeaway is to create micro learning opportunities.

Service Design Soft Skill Builder: Empathy

Adaptive Path

We, the design community, talk (and write and speak) a lot about empathy. Some, at the extremes, position human-centered designers as Platonic figures releasing stakeholders from the shadows of opinion and faceless analytics into the reality of human emotions, needs, and desires.

Skills 116

Online Systems for Behavior Change

Tony Karrer

I've always believe that to truly have impact on performance, we need to be experts at Behavior Change. I've written a few times over the years on aspects of solutions that ultimately drive a change in behavior that leads to performance improvement. Need to Change Behavior?

UX Week Keynote Speaker Amanda Dameron on Making Design More Human

Adaptive Path

If you’re a fan of Dwell magazine, you’re familiar with its unique take on modern architecture and design in the home. Dwell editor-in-chief Amanda Dameron is a passionate advocate for the philosophy of design exemplified by the homes, decor, and furnishings showcased in Dwell.

The evolution of design to amplify flow

John Hagel

If we want to understand the importance of flows in our world, the new book Design in Nature released this week by Adrian Bejan and J. It will literally change how you view the world – everything from snowflakes to volcanos. There is an imperative here:  “The constructal law is a shout from the rooftops: Everything that flows and moves generates designs that evolve  to survive (to live). All designs arise and evolve according to the same law.”.

Design 115

Changing the mechanistic mindset

Harold Jarche

Without fail, in the past five years every new client I have been engaged by has specified one of two things they really wanted to see change in their organizations culture. Work is changing as we get more connected. Visualization is a powerful change agent.

Writing For Designers: Be Like Papa

Adaptive Path

Designers write proposals, reviews, presentations, specifications and dozens of other forms of written expression. ” As designers, we may not use symbolism in our day-to-day writing, but we can still learn from this. "All our words from loose using have lost their edge.".

Design 116

Evil Design

Clark Quinn

In the mobile ideation session I ran today for some folks, the question came up about good and bad examples of design, and subsequent events reminded me of the topic of not just bad, but evil design. What I mean is design that is crafted to return maximal outcome to the designer, not just at the expense of the user, but even to the discomfort of the user or contrary to their intentions. Let me cite a few examples. design

Design Elements in a Personal Learning Environment

Stephen Downes: Half an Hour

In this paper I would like to address the core design elements in the development of a personal learning architecture being developed in the National Research Council''s Learning and Performance Support Systems program. The NRC-designed MOOC differs significantly from traditional courses. Additionally, the same platform was used to deliver a course called Personal Learning Environments, Networks and Knowledge (PLENK) in 2010, as well as the 30-week course on Change.

Intervention Design: Overcoming Stiff Resistance to a New, Disruptive Innovation

Irving Wladawsky-Berger

The September issue of the Harvard Business Review features a spotlight on The Evolution of Design Thinking. Last week I discussed this expanded view of design thinking based on one of the articles, - Design Thinking Comes of Age.

Change or die

Jay Cross's Informal Learning

He has spoken with executives, marketers, entrepreneurs, chief learning officers, sales staff, instructional designers, HR directors, bankers, and academics. This is a total phase change. There are others that are hiring new kinds of leaders, and they are changing in a big way.

Quip: design

Clark Quinn

If you get the design right, there are lots of ways to implement it; if you don’t get the design right, it doesn’t matter how you implement it. Too often, people under design and overproduce, resulting in great looking products that are worthless. Similarly, I’ve found that if you get the design right, you don’t need lots of production. And the tools will change, but the need for quality design won’t. design

UX Week Keynote Speaker Ken Jennings on Maps and Design

Adaptive Path

In this interview, I talk with Ken about the connections between the ideas in his book and the concerns of designers, and get a preview of what he’ll be talking about in his keynote at UX Week 2014 in San Francisco this September. But that’s all changed utterly with digital maps.

Design Principles for Complex, Unpredictable, People Oriented Systems

Irving Wladawsky-Berger

Many shared the view that incremental changes are no longer sufficient in a world that is operating in fundamentally different ways.” . Over the past several years, we have seen a rising emphasis on design, creativity and holistic thinking in business to help us deal with an increasingly volatile, unpredictable complex world. What then do we mean by bringing seemingly soft topics like design and creativity to business and why is it so important in today’s world?

System 109

If you want to foster change, stay out of training

Harold Jarche

For example, teaching start-up and shut-down sequences does not require a full-motion simulator, as the actual task occurs while the aircraft is on the ground. Nothing had changed. If you want to change the world, or just your organization, stay out of the training department.

Mark Jones on the Pros and Cons of External Service Design Consultancies vs. In-house Teams

Adaptive Path

More and more companies are exploring service design with external consultancies or by building in-house teams. In the past couple years, as we’ve seen many design firms (including Adaptive Path) get acquired by large companies, it feels especially timely to reflect on the different advantages of internal versus external design groups and the types of work each is best suited for. Are you more interested in building a culture of design and human-centeredness?

Culture And Design: Legacy Versus From Scratch

Adaptive Path

This collection of observations has made me realize just how deeply culture and cultural differences impact the practice of design. Culture and Design" is the overall theme I have chosen to write about in a series of posts covering the following topics: Culture of legacy and preservation versus culture from scratch. I think these distinct cultural traits inevitably influence us as designers. In France, I feel like legacy and heritage are part of the design constraints.

The changing role of L&D: from “packaging” to “scaffolding” plus “social capability building”

Jane Hart

Behind each of the coloured areas there is obviously much more detail, illustrated by case studies and examples – which I’ll talk more about in subsequent posts.

Designing and Implementing MOOCs that Maximize Student Learning

Stephen Downes: Half an Hour

They present a unique design challenge. A fun design challenge at Stanford has been to design MOOCs for reuse, by targeting local learning communities, eg. Can we design for learning in MOOCs? to design goals and learning objectives.

Yes, you do have to change

Clark Quinn

And we’ve known it for decades (just because MOOCs are new doesn’t mean their pedagogies are): clear models, annotated examples, and most importantly deep and meaningful practice focused on significant skill shifts (let alone addressing the emotional side of the equation). More worrisome is that it can let designers off the hook in terms of thinking deeper. The industry is going to have to change. And that means you will have to change. design strategy

A Design Approach to Human Flourishing

Adaptive Path

Anna Pohlmeyer is assistant professor in the Department of Industrial Design at TU Delft where she also co-chairs the Delft Institute of Positive Design, a research institute devoted to the study of design for human flourishing. There are multiple ways to design for happiness.

Everyday People Are Heroes: Using Big Data to Engage New Agents of Change Online

Beth Kanter

Everyday People Are Heroes: Using Big Data to Engage New Agents of Change Online Guest Post by Cheryl Contee. Everyday people are the most powerful agents of change. We designed Attentive.ly The culture of the web has changed. Photo by CogdogBlog.

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Design the process, not the outcome

Dave Snowden

Coevolution in biology occurs when two parties exert selective evolutionary pressures on each other as a result of which they are changed. Once that change happens, it cannot be reversed and there are many examples in nature.

Using Design Thinking for A Foundation’s Investment Strategy

Beth Kanter

Grantees, Experts, and Partners at the end of the Brainerd Foundation’s 21st Century Advocacy Design Lab. What if they used a design thinking process to not only get feedback from grantees but as a way to develop a more agile way of working?

4 Lessons on Building Games for Change

Beth Kanter

I’ve been following the Games for Change Festival since 2005 and now that more nonprofits are incorporating gaming strategies in their marketing approaches, this article share some valuable insights. 4 Lessons on Building Games for Change – Guest Post by Josh Spiro.

How to prepare for the jobs of the future: Learning, Love, Collaboration, Design

Ross Dawson

“It’s just that the pace of change has become far faster than ever before.” ” Dawson say there are two overarching issues to consider when predicting which jobs will survive the next change to the work world: remote work and automation.

NTEN Leading Change Summit #14lcs: Reflection

Beth Kanter

Last week I facilitated the “ Impact Leadership Track ” at the NTEN Leading Change Summit with John Kenyon, Elissa Perry, and Londell Jackson. The Leading Change Summit was more intimate (several hundred people), participatory and interactive, intense, and stimulating.

Book Review: Connecting to Change the World

Beth Kanter

Peter and Madeleine were the among the pioneers in writing about, designing, facilitating, and evaluating networks in the social impact space. They have joined forces and along with John Cleveland, have written “ Connecting to Change the World.”

Textbook example of emotionally intelligent signage

Dan Pink

social scientists and veteran graphic designers first conceived the idea of emotionally intelligent signage in a series of secret all-night meetings in my garage*, the term had a particular meaning. Back in the old days, when an international team of Ph.D.