Case Study: Tim Hockey, a Collaborative & Transparent CEO

Dan Pontefract

Tim believes there is a direct relationship between customer service excellence, culture and collaboration. Tim believes that ‘culture is everything’ when it comes to an organization. collaboration leadership case study CEO td canada trust tim hockey transparent

The fabulous case study of Queensland Police on Facebook

Ross Dawson

There are many challenges, given that individuals are posting on the Queensland Police Facebook page, sometimes about things that are not officially in the public domain, however these are just dealt with on a case by case basis rather than in massive policy manuals. Teenagers could have done it; it’s only public service culture that finds this stuff hard.

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Crowdsourcing for social development and economic opportunity: Case study of Malaysia

Ross Dawson

There are many advantages to having common culture and language between clients and workers, and many tasks that require local knowledge or presence. The post Crowdsourcing for social development and economic opportunity: Case study of Malaysia appeared first on Trends in the Living Networks.

Case Study: How Human Rights Watch Leverages Employee Personal Brands on Twitter

Beth Kanter

” Leadership modeling is important. When they launched their staff as champion strategy, they had to make the case that it was worth the investment of their time. Over time, using Twitter has become more an organizational cultural norm.

How TELUS Engages Employees Through Pervasive Learning

Dan Pontefract

SAP was kind enough to interview me and produce a case study related to the Pervasive Learning model at TELUS, and its alignment to culture and employee engagement. You can download a copy of the case study by clicking here or on the graphic to the right.

Artificial Intelligence is Ready for Business; Are Businesses Ready for AI?

Irving Wladawsky-Berger

A successful program requires firms to address many elements of a digital and analytics transformation: identify the business case, set up the right data ecosystem, build or buy appropriate AI tools, and adapt workflow processes, capabilities, and culture.”.

Has Wells Fargo’s CEO Forgotten How To Lead?

Dan Pontefract

But what this comes down to—as it always does in the aftermath of a PR disaster like with the Wells Fargo story—is an indictment on corporate culture and leadership practices. Not once did Stumpf insinuate that there was a corporate culture issue at Wells Fargo. Why Goals are the new Lists

Adaptive Path

Instead of organizing content around topics, which people may study for many different reasons, content will soon be organized around Goals that people can form communities around. Case Study Part of the iPhone App Story.

Kudos Jacques Godin, an Engaged Air Canada Employee

Dan Pontefract

I study, write, speak and teach about organizational behaviour, leadership, learning, technology and culture. Behaviour Culture employees engagement organization Air Canada behaviour

The Organization Needs to Ask Itself Tough Questions to Survive

Dan Pontefract

Another is the cultural and business transformation story of Telefonica , detailed in the case study Transforming the firm for the digital era: An organizational effort towards an E-culture by Juan Llopis, M. Culture leadership warren bennis

Book Review: When Millennials Take Over and the Fluid Workplace

Beth Kanter

The meat of the book is in the chapters dive into the framework with research and case studies. The last few months have been a time of deep reading and thinking many reports, research, and books. … Read More Books Organizational Culture

Social Reputation in the Age of Globalization

Irving Wladawsky-Berger

Regardless of how it eventually comes out, the ongoing News Corporation scandal is a real time case study of the importance of trust and reputation to a powerful global company. For this reason, trust cements existing relations and at the same time acts as a magnet for future relations.” “However, it is only in rare cases that we can base our trust in those with whom we interact on our own experience.

The ‘Occupy IT’ Movement of Organizations

Dan Pontefract

The organization, in essence, is camping out in the park trying to be heard, trying to help IT shift to, as Dion Hinchcliffe calls it, the ” everythingization of technology “ It is at its root a case study in behaviour change. Culture IT leadership organization technology

No cookie cutters for complexity

Harold Jarche

Making a value proposition around behaviour and culture change is therefore very difficult. It’s just easier to buy a product, and nobody makes shinier products, such as case studies, than the big consultancies.

Activities for Integrating Learning

Clark Quinn

Depending on the ability of the learners, you may start with challenges that are like but not necessarily real challenges, such as evaluating a case study or working on a simulation.

Putting Enterprise 2.0 into Context

Andy McAfee

She makes a brilliant point: Culture will change as a result of the pervasive use of social tools. Lack of cultural change is not social business’s biggest failure. The biggest failure is the lack of workflow integration to drive culture change. Hagel’s Center for the Edge has done some great work in this area by publishing quantitative case studies , McKinsey has conducted an E2.0

5 Book Recommendations for Nonprofit Networking and Data Nerds

Beth Kanter

My colleague Sarah Granger , a nationally recognized expert on online culture and social technology—shows us how digital media is shaping our lives in real time. This book is how to create a data-informed culture in your organization that values outcome based measurement.

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Announcing the Winners of the 2015 Nonprofit #SocialCEOs Awards

Beth Kanter

The guide includes some case studies and practical tips for CEOs. CEO Case Study: Bowl Cancer UK. She shares a case study of lessons learned. Leadership Organizational Culture

The Disruption Debate - What's Missing?

John Hagel

Some of the commentators may be right: perhaps this article is better read as the most recent manifestation of the cultural conflict between the humanities-driven East and the technology-driven West. He does a good job of responding to some of the specific factual issues in his case studies highlighted by Jill Lepore and emphasizes that he continues to evolve his theory of disruptive innovation based on new research.

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Hatch: A Tool for Digital Storytelling for Social Impact Launches

Beth Kanter

Based on the research, they have launched a platform that helps connect practitioners with tools and resources to tell better stories of impact. I particularly like the sections about how to create a culture of storytelling and measurement.

The ‘Occupy IT’ Movement of Organizations

Dan Pontefract

The organization, in essence, is camping out in the park trying to be heard, trying to help IT shift to, as Dion Hinchcliffe calls it, the “ everythingization of technology “ It is at its root a case study in behaviour change.

Should Your Company Get on the Blockchain Learning Curve Now or Wait?

Irving Wladawsky-Berger

Let me share my experiences and lessons learned in three major areas, - strategy formulation, marketplace execution, and organizational and cultural issues, - and see if and how they might now apply to blockchain. Organization and culture.


Clark Quinn

In particular, for informal learning when we’ve got folks successfully developed as effective self-learners and a good culture, we don’t need to measure. I am pleased to see the interest in measurement, and I hope we can start getting some conceptual clarity, some good case studies, and really help make our learning initiatives into strategic contributions to the organization.

The Networked NGO in Pakistan

Beth Kanter

Her knowledge of the country and the culture made it easier to localize the curriculum. However, it is important to have a mix – examples from other fields and countries. If participants can see themselves in the case studies and examples, there is less resistance.

Making sense of complexity and innovation

Harold Jarche

euan : “My discomfort with case studies is the inclination to force things to make sense in retrospect when they didn’t in advance!” Friday’s Finds: Gall’s Law: A complex system that works is invariably found to have evolved from a simple system that worked.

Culture (Darlene Clover and Laurie McGauley)

Stephen Downes: Half an Hour

See also the formal report Darlene Clover Let start out with the framework that culture matters. It matters to the federal government, because some nations won a landmark agreement to prevent culture from being subsumed under trade agreements. Countries without culture are more easily dominated. Language and culture are power. Culture plays a role around economics, social health, and in particular hope. But the focus of our study was not that.

Text-to-Speech vs Human Narration for eLearning

Tony Karrer

You can think of this as four case studies of Text-to-Speech. The case studies come from: Case Study A. Case Study B. Case Study C. Case Study D. I thought the response from Case Study D was particularly interesting: D. In this case, they were using Text-to-Speech to prepare themselves for a presentation. In other cases, it’s great to have audio to add engagement.

Definition of Social Learning from Wired for Culture by M. Pagel (further discussion)

Mark Oehlert

Currently reading this book and hit the following definition : "Social learning can be fiendishly difficult to define but has - when applied to humans-two important features that together make the entirety of our cultural achievements possible and effectively open up an unbridgeable gulf between ourselves and all other animals. I'd be curious to find case studies supporting this definition in the virtual learning world.

A medical study of the Haitian zombie

Mind Hacks

We hear a lot about zombies these days – in films, in music and even in philosophy – but many are unaware that in 1997 The Lancet published a medical study of three genuine Haitian zombies. The cases studies were reported by British anthropologist Roland Littlewood and Haitian doctor Chavannes Douyon and concerned three individuals identified as zombies after they had apparently passed away. Link to locked case study in The Lancet.

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Where Good Ideas Come From

Steven Berlin Johnson

Part of the fun of it—though also the challenge of writing it—is that I look at both cultural and natural systems in the book. So I have come to think of the three books as a kind of informal trilogy: two tight-focus case studies leading up to a wider vista.

freedom inc. review

Harold Jarche

has many case studies from the same companies that are in Reinventing Organizations but the former are more comprehensive. Compliance with the work culture is exercised through peers, not management.

Why Don’t We Tip Flight Attendants?

Dan Pontefract

Airlines are notorious for two key facts: they’re bad at customer service and they have a tarnished and possibly unbreakable ‘culture of fiefdoms’ organizational structure to overcome. In my career I’ve done a fair amount of traveling.

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embracing perpetual beta

Harold Jarche

Michelle Ockers has been working hard at incorporating social learning in the workplace, as her posted case study shows. However, we also know that changing practices and developing a new sharing culture takes a lot of time and effort.

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Sheri Quit Her Job And Regained Her Purpose Sweet Spot

Dan Pontefract

” In this case however, Sheri recognized the signs herself. She loved her role, but the firm’s cultural descent began to impact the way in which she could perform. Sheri is a case study in taking such action. _. Sometimes you just have to listen to your gut.

Give Piece a Chance

Dan Pontefract

Over at HBR, Scott Keller and Carolyn Dewar wrote a wonderful case study involving ANZ Bank in a post entitled, “ Three Steps to a High-Performance Culture ” on January 26th, 2012. ANZ might once have been a culture that was closed and disengaged.

Give Piece a Chance

Dan Pontefract

Over at HBR, Scott Keller and Carolyn Dewar wrote a wonderful case study involving ANZ Bank in a post entitled, “ Three Steps to a High-Performance Culture ” on January 26th, 2012. ANZ might once have been a culture that was closed and disengaged.

A Reading List That (Actually) Gets Read

Adaptive Path

This is a case study of the LEGO Group, focused most strongly on a all-in focus on innovation that almost sunk the company in 2003. LEGO pursued all the essential so-called “truths of innovation,” from disruption to wisdom-of-crowds to investment in an innovative culture.

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Build trust, embrace networks, manage complexity

Harold Jarche

Networks enable work to be done more effectively when that work is complex and there are no simple answers, best practices, or case studies to fall back on. To know the culture of the workplace, one must be the culture. Hierarchies. A new model for work is required.

A ship without sails: Why single source is integral to blended learning


Learning culture is beginning to take hold in a number of enterprises. Blended learning develops a culture of learning. The Brandon Hall Group Hyundai Case Study (pdf), [link]. What''s your reaction when you hear about climate change?

NTC: Data Visualization Panel

Beth Kanter

Through lively sharing and discussion this session will cover a range of topics related to nonprofit engagement with data and information visualization, including: Organization culture and practice: What does it take for organizations to systematically use their data?

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