David Gurteen

Blog Post: Steve Jobs on "Think Different"

David Gurteen

By David Gurteen You may be getting a little bit tired of all the stories and videos posted online about Steve Jobs but I am still enjoying and learning from them. This video is from an Apple "Think Different" - Internal Meeting in September 1997 - just 10 weeks or so after he returned to Apple.

Video 43

Blog Post: Transforming decision making meetings

David Gurteen

By David Gurteen How many times have you taken part in a meeting to make a decision about an issue where they have been two factions in the room?

Trending Sources

Blog Post: Do you have listening difficulties?

David Gurteen

By David Gurteen We all appreciate the benefits of listening such as listening to ignite other people's thinking But most of us are not that good at it. As Stephen Covey points out we tend to listen with the intent to reply rather than to understand or we fall into the trap of ditting other people's stories or we start to judge or evaluate what they have to say. There are many techniques that we can learn to improve our listening ability such as empathic listening.

Blog Post: The communication issues that prevent effective leadership

David Gurteen

By David Gurteen Here are three interesting Harris Poll statistics from an HBR article The Top Complaints from Employees About Their Leaders by Lou Solomon. Complaint 3: 52% of U.S. workers say leaders do not make the time to meet with them Complaint 4: 51% of U.S. workers say leaders refuse to talk subordinates Complaint 7: 36% of U.S. workers say leaders don't know employees names.

Blog Post: Knowledge principles for government

David Gurteen

By David Gurteen It is tremendous to see a resurgence in KM in UK Government in the form of a set of Knowledge Principles. This set of knowledge principles has been designed by Knowledge and Information Management (KIM) practitioners in government to assist their colleagues in developing strategies and plans to improve how knowledge is shared in their departments. Knowledge is not information, although information management principles may be applied to captured knowledge.

Blog Post: Interactive Dialogue or Serial Monologue: The Influence of Group Size on conversation

David Gurteen

By David Gurteen Over the years, in running my Knowledge Cafes, I have discovered through trial and error and careful observation that the ideal size of a group for interactive conversation is four people. If not four, then five is OK but three is better.

Blog Post: Clay Shirky on Cognitive Surplus

David Gurteen

By David Gurteen My son Jonathan bought me Clay Shirky's book Cognitive Surplus for my birthday and I am looking forward to settling down to read it.

Blog Post: The future starts in 14 seconds.

David Gurteen

By David Gurteen. On May 17 it was 21 years since Leif Edvinsson inaugurated the Skandia Future Center. To celebrate the event Leif has collected some volunteering 12 voices, into a free of charge on-line booklet Forward Future Center 3.0.

Blog Post: Future Cyberwars

David Gurteen

By David Gurteen This last week or so I have read two disturbing articles. Obama's secret struggle to punish Russia for Putin's election assault. How An Entire Nation Became Russia's Test Lab For Cyberwar. What concerns me is not the politics, but the increasing ability for anyone to conduct cyberwarfare. It could be a nation-state, a terrorist organization, or a 13 year old from their bedroom.

Blog Post: What is good for business is not necessarily good for society!

David Gurteen

By David Gurteen Its good to see the likes of Michael Porter questioning capitalism in this Harvard Business Publishing interview on Rethinking Capitalism.

Blog Post: Worcestershire Innovation Knowledge Caf?

David Gurteen

By David Gurteen I facilitated a Knowledge Café a month or so ago in my home town of Worcester for WINN (Worcestershire Innovation) on the topic "What are life's big questions that require innovation as an answer?".

Blog Post: A Practical KM Companion

David Gurteen

By David Gurteen. My good KM friends Patricia Eng and Paul Corney have recently published a book Navigating the Minefield - A Practical KM Companion. Patricia, very kindly gave me a copy at KM UK a few weeks ago.

Blog Post: Hot knowledge tweets: March 2011

David Gurteen

By David Gurteen Here are some of my more interesting Tweets for Feb-Mar 2011. Take a look, if you are not a Tweeter, you will get a good idea of how I use it by browsing the list of micro-posts. And if you like what you see then subscribe to my Tweets. A better way to solve poverty: train women as engineers so they can transform their villages. link] #SocialGood. 2011-03-25 20:20:08 UTC. Dilbert on learning from mistakes [link] #KM. 2011-03-25 15:07:13 UTC.

Blog Post: Gurteen Knowledge Tweets: June 2017

David Gurteen

By David Gurteen Here are some of my more popular recent tweets. Take a look, if you are not a Tweeter, you will get a good idea of how I use it by browsing the list of micro-posts. ECKM2017 7-8 Sept 2017 Barcelona - preliminary agenda published [link] #KM. Wearable AI system can detect a conversation's tone [link] HT @klowey22. Bringing the Flow of Knowledge to a Standstill by Speaking with Conviction [link]. Mindfulness in the Age of Complexity [link].

Blog Post: The Mehrabian Myth - another persistent myth

David Gurteen

By David Gurteen Recently, I pointed out that although the Hawthorne Effect was real - the research that it was based on was flawed - yet we still call it the Hawthorne Effect. So in some ways it is a bit of a myth. Here is another persistent myth - the Mehrabian Myth.

Blog Post: The Myth of the Flat Earth

David Gurteen

By David Gurteen I have talked a little about myths recently and seem to keep stumbling over them. I am really starting to question everything I ever been taught! For example, I was taught that people during the Middle Ages in Europe thought that the Earth was flat and not spherical. Well it turns out, it's another big, fat myth as explained here in Wikipedia and again here.

Blog Post: How to run your first Knowledge Caf?

David Gurteen

By David Gurteen. I am often asked how to get started designing and running Knowledge Cafés. Given that the outcomes of the Knowledge Café are sometimes seen as “soft” by more hard-nosed, business focused managers, and by those working under time pressure, you may have difficulty convincing people of their value, and so it is essential to think carefully about how to get started.

Blog Post: From information to conversation - We have to talk!

David Gurteen

By David Gurteen This is a lovely post on conversation by Esko Kilpi on why we need to talk. For those of you who have attended one of my knowledge cafe workshops - you will recognise the message - I say it in different words but the meaning is the same. People often need to act and make decisions in situations in which causality is poorly understood, where there is considerable uncertainty and people hold different beliefs and have personal biases.

Blog Post: Artificial intelligence must be possible. But I don't think just yet.

David Gurteen

By David Gurteen I have a confession to make, unlike many of my colleagues, I'm an AGI ( artificial general intelligence ) sceptic :-). The prevailing logic seems to be that as we build more and more powerful processors that have a similar compute capacity to the human brain or similar massive connectivity that consciousness will simply emerge. Experts" predict AGI will happen in the next 25 - 50 years. I believe this is wishful thinking.

Blog Post: Facts don't necessarily have the power to change our minds.

David Gurteen

By David Gurteen So we consider ourselves to be objective - well if not that, at least capable of being objective. But its much harder then we think. I recently tweeted the Wikipedia page that lists our cognitive biases. I am amazed just how many of them there are - maybe a 100 or more. Its a very sobering list including decision-making and behavioural biases, biases in probability and belief, social biases and memory errors. And then recently I came across this article on How facts backfire.

Blog Post: Zoom virtual Knowledge Caf? update

David Gurteen

By David Gurteen I have talked in the past about Zoom and it's potential to host virtual Knowledge Cafés. Having run a few small experiments, I run a fully fledged virtual Café at the end of April with 20 participants from 6 different countries. There is no doubt in my mind now just how effective a platform Zoom is and I'll be running many more virtual Cafés and events in the future.

Blog Post: Henley Forum: Join in June

David Gurteen

By David Gurteen I have been a friend of the Henley Forum for Organisational Learning and Knowledge Strategies (known as the Henley Forum ) ever since its inception back in 2000 and frequently take part in its events. It is an exceptionally good forum and I would highly recommend it. The events are mainly for members-only but some are open to the public. Take a look -- you may be interested in becoming a member or attending some of the public events.

Blog Post: Gurteen Knowledge Tweets: May 2017

David Gurteen

By David Gurteen Here are some of my more popular recent tweets. Take a look, if you are not a Tweeter, you will get a good idea of how I use it by browsing the list of micro-posts. Let's get rid of the report out [link]. The Traditional Lecture Is Dead. I Would Know -- I'm a Professor [link]. 20 Big Questions about the Future of Humanity [link]. We need to elevate speaking to same level as reading and writing #Oracy [link].

Blog Post: Upcoming Knowledge Events

David Gurteen

By David Gurteen Here are some of the major KM events taking place around the world in the coming months and ones in which I am actively involved. You will find a full list on my website where you can also subscribe to both regional e-mail alerts and RSS feeds which will keep you informed of new and upcoming events. 5th International Conference on Innovation and Entrepreneurship 2017. 26 - 27 Apr 2017, Kuala Lumpur, Malaysia. APQC's 2017 Knowledge Management Conference.

Blog Post: Alternative facts are not really facts

David Gurteen

By David Gurteen I am sure most of you by now will have heard the phrase alternative facts. This is what Wikipedia says if you are not familiar with the term.

Blog Post: Non-violent communication: Ed you have a big mouth!

David Gurteen

By David Gurteen My daughter Sally posted a short item on her blog recently about the verb "to be" and violent communication. Can we (or should we) ever say that 'something is', if it is not a permanent state of being?

Blog Post: The Knowledge Caf? as a Research Technique

David Gurteen

By David Gurteen I have come to learn over the last 15 years that the Knowledge Café is more a state of mind than it is a fixed process. It is a way of viewing the world through a conversational lens. It is about looking at any organizational process or activity and asking: How can I apply the Knowledge Café philosophy and principles to make this task more effective by making it more conversational and engaging? You can adapt the Knowledge Café for a variety of purposes.

Blog Post: Churchill on Democracy

David Gurteen

By David Gurteen I came across two interesting but connected quotes from Winston Churchill recently (or at least I thought I had). Both very relevant in current times. The best argument against Democracy is a five-minute conversation with the average voter. Credit: Winston Churchill. Many forms of Government have been tried, and will be tried in this world of sin and woe. No one pretends that democracy is perfect or all-wise.

Blog Post: Thinking together: contra-conversations

David Gurteen

By David Gurteen We all have our beliefs. Some held firmly; some held not so tightly. Some true, some false. Some we are prepared to change. For others, we are prepared to die. One of my firmly held beliefs is that if we are going to create a better world, then each and every one of us needs to figure out which of our beliefs are true and which are false. We should be forever questioning everything.

Blog Post: Decisions Are Emotional, Not Logical

David Gurteen

By David Gurteen If a big part of Knowledge Management is about improving decision making then we should take more notice of fascinating research such as this: Decisions Are Emotional - Not Logical: The Neuroscience behind Decision Making. Are You Easily Disgusted? You May Be a Conservative. Scientists Discover An Environmental Message That Resonates With Conservatives. This isn't about liberal verses conservative thinking. It is about how we all think and make decisions.

Blog Post: Upcoming Knowledge Events

David Gurteen

By David Gurteen Here are some of the major KM events taking place around the world in the coming months and ones in which I am actively involved. You will find a full list on my website where you can also subscribe to both regional e-mail alerts and RSS feeds which will keep you informed of new and upcoming events. Knowledge For Development, Global Partnership Conference 2017. 03 - 04 Apr 2017, Geneva, Switzerland. 9th European Conference on Intellectual Capital.

Blog Post: Empowering conversation in the workplace

David Gurteen

By David Gurteen Conversation is not a nice-to-have but a critical competence of a 21st-century organisation. But often we take it for granted and fail to capitalise on the power of conversation to drive performance, transfer learning, build relationships, make better decisions, innovate and more! On May 11th, I will be taking part in a 1-day workshop on Empowering conversation in the workplace , organized by the Henley Forum.

Blog Post: Gurteen Knowledge Tweets: April 2017

David Gurteen

By David Gurteen Here are some of my more popular recent tweets. Take a look, if you are not a Tweeter, you will get a good idea of how I use it by browsing the list of micro-posts. Pop The Bubble: Having Conversations that Make Us Think [link] #GoodToTalk. Tacit Knowledge and cognitive bias [link]. Incentives Don't Help People Change, but Peer Pressure Does [link]. Want to encourage cooperation? Try exchanging names [link] /fascinating research.

Blog Post: Yet another myth: 70% of organizational change initiatives fail

David Gurteen

By David Gurteen I recently pointed out that although the Hawthorne Effect was real - the research that it was based on was flawed - yet we still call it the Hawthorne Effect. So in some ways it is a bit of a myth. And then there was the Mehrabian Myth that 55% of the message is conveyed by our body language, 38% is conveyed by the tone of our voice and only 7% is conveyed by our actual words.

Blog Post: Zoom Meetings

David Gurteen

By David Gurteen I am experimenting with a potential Virtual Knowledge Cafe platform - Zoom Meetings. The experiment is confined to my local time zone right now but if all goes well I will open it up globally. Download Zoom and connect with me if you wish to play with it.). If you don't want to read too much - just watch these two videos and you will see why I think it will make a viable platform for Virtual Knowledge Cafes. Ignore the content - just see the format :-). Large Group Conversation.

Blog Post: The last of human freedoms

David Gurteen

By David Gurteen In 1989, I first read Stephen Covey's The 7 Habits of Highly Effective People and he introduced me to the life and work of Viktor Frankl. Viktor Frankl was an internationally renowned psychiatrist. In 1946, he wrote the book Man's Search for Meaning.

Blog Post: Why we never think alone

David Gurteen

By David Gurteen I went up to the RSA in London recently to hear a talk "Why we never think alone" by Steven Sloman, a cognitive scientist, The talk was to promote his recent book co-authored with Philip Fernbach: The Knowledge Illusion: Why We Never Think Alone. And quite a fascinating, thought provoking talk it was too. Here are few clips from the book. We think we know far more than we actually do.

Blog Post: Gurteen Knowledge Tweets: March 2017

David Gurteen

By David Gurteen Here are some of my more popular recent tweets. Take a look, if you are not a Tweeter, you will get a good idea of how I use it by browsing the list of micro-posts. Being A Good Listener [link]. Are We Listening To Our Children? link]. Encouraging Dissent in Decision-Making [link]. How to defeat groupthink: Five solutions [link]. A new type of CSR: Why I disbanded Unilever's CSR department, in a nutshell [link].

Blog Post: Freedom of speech is more than just a value

David Gurteen

By David Gurteen You may be familiar with the controversy going on in Canada over the views of Prof. Jordan B. Peterson at the University of Toronto. If you are not then here is an except from Wikipedia that summarises the issue.

Blog Post: Take a look at Nancy Dixon's Blogs

David Gurteen

By David Gurteen There are only a handful of people whose blog posts I never wish to miss. You will find Nancy's main blog Conversation Matters here but she is also blogging on Linkedin now. Dave Snowden is one and Nancy Dixon is another. Nancy produces so much good practical material, for example, see her latest post 4 Great Ways to Conduct Peer Assists: Transferring Knowledge Effectively