David Gurteen

Blog Post: Steve Jobs on "Think Different"

David Gurteen

By David Gurteen You may be getting a little bit tired of all the stories and videos posted online about Steve Jobs but I am still enjoying and learning from them. This video is from an Apple "Think Different" - Internal Meeting in September 1997 - just 10 weeks or so after he returned to Apple.

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Blog Post: Transforming decision making meetings

David Gurteen

By David Gurteen How many times have you taken part in a meeting to make a decision about an issue where they have been two factions in the room?

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Blog Post: Do you have listening difficulties?

David Gurteen

By David Gurteen We all appreciate the benefits of listening such as listening to ignite other people's thinking But most of us are not that good at it. As Stephen Covey points out we tend to listen with the intent to reply rather than to understand or we fall into the trap of ditting other people's stories or we start to judge or evaluate what they have to say. There are many techniques that we can learn to improve our listening ability such as empathic listening.

Blog Post: The communication issues that prevent effective leadership

David Gurteen

By David Gurteen Here are three interesting Harris Poll statistics from an HBR article The Top Complaints from Employees About Their Leaders by Lou Solomon. Complaint 3: 52% of U.S. workers say leaders do not make the time to meet with them Complaint 4: 51% of U.S. workers say leaders refuse to talk subordinates Complaint 7: 36% of U.S. workers say leaders don't know employees names.

Blog Post: Knowledge principles for government

David Gurteen

By David Gurteen It is tremendous to see a resurgence in KM in UK Government in the form of a set of Knowledge Principles. This set of knowledge principles has been designed by Knowledge and Information Management (KIM) practitioners in government to assist their colleagues in developing strategies and plans to improve how knowledge is shared in their departments. Knowledge is not information, although information management principles may be applied to captured knowledge.

Blog Post: Interactive Dialogue or Serial Monologue: The Influence of Group Size on conversation

David Gurteen

By David Gurteen Over the years, in running my Knowledge Cafes, I have discovered through trial and error and careful observation that the ideal size of a group for interactive conversation is four people. If not four, then five is OK but three is better.

Blog Post: Clay Shirky on Cognitive Surplus

David Gurteen

By David Gurteen My son Jonathan bought me Clay Shirky's book Cognitive Surplus for my birthday and I am looking forward to settling down to read it.

Blog Post: Dubai Knowledge Summit 2017

David Gurteen

By David Gurteen The Mohammed bin Rashid Al Maktoum Knowledge Foundation ( MBRF ) recently organized and held the fourth annual Knowledge Summit in Dubai. Here are a few videos that you may find of interest from the Summit

Blog Post: PowerPoint is still poisoning us

David Gurteen

By David Gurteen It's a while since I last talked about what I call conversational conferences - February 2013 to be exact. I am now starting to pull some of that old material into my blook and updating it.

Blog Post: What is good for business is not necessarily good for society!

David Gurteen

By David Gurteen Its good to see the likes of Michael Porter questioning capitalism in this Harvard Business Publishing interview on Rethinking Capitalism.

Blog Post: Upcoming Henley Forum Events

David Gurteen

By David Gurteen. If you are based in the UK or fancy a trip to the beautiful Thames valley countryside then take a look at these upcoming events at Henley Business School. Although they are primarily for members of the Henley Forum, a few guest places are always available.

Blog Post: Upcoming Knowledge Events

David Gurteen

By David Gurteen. Here are some of the major KM events taking place around the world in the coming months and ones in which I am actively involved.

Blog Post: Gurteen Knowledge Tweets: December 2017

David Gurteen

By David Gurteen Here are some of my more popular recent tweets. Take a look, if you are not a Tweeter, you will get a good idea of how I use it by browsing the list of micro-posts. How can groups make good decisions? Mariano Sigman and Dan Ariely [link]. We're focusing on the wrong thing. Focusing on skills betrays a static view of the world. link]. What happens without conversation? Nothing. link]. Organizational change is not about simply "substituting" old for new.

Blog Post: Conversational Spaces

David Gurteen

By David Gurteen. My blook on Conversational Leadership continues to grow and take shape.

Blog Post: Zooming around

David Gurteen

By David Gurteen. I ran another Zoom virtual Knowledge Café a few days ago. Yet again it went exceptionally well and I had some great feedback.

Blog Post: Zoom World Values Day Knowledge Caf?

David Gurteen

By David Gurteen My virtual Zoom World Values Day Café went off exceptionally well. 117 people registered from 25 countries but there is always a large drop-off and in the end I had 47 people from 16 countries - still a good turnout.

Blog Post: Getting your head around the Cynefin Framework

David Gurteen

By David Gurteen. Some years ago,when I first started to learn about Dave Snowden's Cynefin Framework, it took me a little while to wrap my head around it as there were never any good examples given of the different types of problems associated with each domain. If you have the same problem, take a look at this excellent article The Cynefin framework: applying an understanding of complexity to medicine.

Blog Post: What is the difference between responsibility and accountability?

David Gurteen

By David Gurteen In writing my blook on Conversational Leadership , I often find myself researching and defining the meaning of words or concepts and their nuances. For example, we use the words responsibility and accountability loosely in everyday language, but what is the difference? This is my best attempt so far in answering that question. But in summary: We can only choose to take responsibility for something. No one else can assign responsibility to us.

Blog Post: Hot knowledge tweets: March 2011

David Gurteen

By David Gurteen Here are some of my more interesting Tweets for Feb-Mar 2011. Take a look, if you are not a Tweeter, you will get a good idea of how I use it by browsing the list of micro-posts. And if you like what you see then subscribe to my Tweets. A better way to solve poverty: train women as engineers so they can transform their villages. link] #SocialGood. 2011-03-25 20:20:08 UTC. Dilbert on learning from mistakes [link] #KM. 2011-03-25 15:07:13 UTC.

Blog Post: Saudi Vision 2030

David Gurteen

By David Gurteen I've just spent a few days in Riyadh where I gave a talk and run a Knowledge Café as part of a KM Forum entitled "Knowledge Management Utilization in Realizing Saudi Vision 2030" organized by the Naseej Academy. Saudi Vision 2030 is a plan to reduce Saudi Arabia's dependence on oil, diversify its economy, and develop public service sectors such as health, education, infrastructure, recreation, and tourism.

Blog Post: Disregard Others!

David Gurteen

So it was fascinating to see this article he recently posted on his blog titled Feynman's Breakthrough about Richard Feynman - the well known American theoretical physicist. By David Gurteen My good friend David Pottinger and I both started our career's as physicists but I am sure he was a far better physicist than I ever was. I could never really handle the maths.

Blog Post: Peter Block on small group working

David Gurteen

By David Gurteen In reseaching for my blook on Conversational Leadership , I came across these words of wisdom in this short 90 second video clip from Peter Block about small group working. How do I get every voice in the room? How do I get people in the room who cross social distance levels?

Blog Post: From information to conversation - We have to talk!

David Gurteen

By David Gurteen This is a lovely post on conversation by Esko Kilpi on why we need to talk. For those of you who have attended one of my knowledge cafe workshops - you will recognise the message - I say it in different words but the meaning is the same. People often need to act and make decisions in situations in which causality is poorly understood, where there is considerable uncertainty and people hold different beliefs and have personal biases.

Blog Post: The correct analogy for the mind is not a vessel that needs filling, but wood that needs igniting

David Gurteen

By David Gurteen Whether it is our educational systems or the presentations we give at conferences, we focus far too much on filling people's heads with content. It is not an effective way of teaching. We need to inspire people to learn for themselves, not attempt to fill their heads with stuff. Plutarch understood this, almost 2,000 years ago when he said: The mind is not a vessel to be filled but a fire to be kindled.

Why we’re taking a tech break this holiday season

David Gurteen

From December 24th – December 30 th we’re turning off our social media notifications and hanging up our blogging hats so we can return refreshed and ready for 2018. When was the last time you checked your phone? Or better yet, are you reading this on your phone right now?

Blog Post: Facts don't necessarily have the power to change our minds.

David Gurteen

By David Gurteen So we consider ourselves to be objective - well if not that, at least capable of being objective. But its much harder then we think. I recently tweeted the Wikipedia page that lists our cognitive biases. I am amazed just how many of them there are - maybe a 100 or more. Its a very sobering list including decision-making and behavioural biases, biases in probability and belief, social biases and memory errors. And then recently I came across this article on How facts backfire.

Blog Post: Embedding Change: delivering value from knowledge and learning

David Gurteen

By David Gurteen. The Henley Forum for Organisational Learning and Knowledge Strategies (known as the Henley Forum ) is a members-only forum but some of its events are open to the public.

Blog Post: Gurteen Knowledge Tweets: October 2017

David Gurteen

Seth's Blog: Facts are not the antidote for doubt [link]. By David Gurteen Here are some of my more popular recent tweets. Take a look, if you are not a Tweeter, you will get a good idea of how I use it by browsing the list of micro-posts. Why You Can Focus in a Coffee Shop but Not in Your Open Office [link]. Feynman's Breakthrough, Disregard Others! by @davidpottinge [link]. The Collapse of Expertise and Rise of Collaborative Sensemaking [link].

Blog Post: Worcestershire Innovation Knowledge Caf?

David Gurteen

By David Gurteen I facilitated a Knowledge Café a month or so ago in my home town of Worcester for WINN (Worcestershire Innovation) on the topic "What are life's big questions that require innovation as an answer?".

Blog Post: Some Knowledge Caf? Stories

David Gurteen

By David Gurteen I am starting to pull together in my blook quite a few good stories about how the Knowledge Café is being applied or has been run by different organizations. Here are three that are almost finished and are directly accessible but you will find more in the. Conversational Stories chapter in various stages of development. Knowledge Cafés at the Nigerian National Petroleum Corporation. Knowledge Cafés at NASA. A Knowledge Café at Viva

Blog Post: The future starts in 14 seconds.

David Gurteen

By David Gurteen. On May 17 it was 21 years since Leif Edvinsson inaugurated the Skandia Future Center. To celebrate the event Leif has collected some volunteering 12 voices, into a free of charge on-line booklet Forward Future Center 3.0.

Blog Post: An interview with Ana Neves about my work

David Gurteen

By David Gurteen Ana Neves of KMOL recently interviewed me by email about my work with Conversational Leadership and the Knowledge Café You can find the article written in Portuguese on her website and here on Linkedin in English : It's a litte lengthy but I hope you find it useful and get to understand a little better why I think conversation is so important - not only in business but at a personal level and society at large

Blog Post: Gurteen Knowledge Tweets: September 2017

David Gurteen

By David Gurteen Here are some of my more popular recent tweets. Take a look, if you are not a Tweeter, you will get a good idea of how I use it by browsing the list of micro-posts. Heuristic for epistemically humble adults: Try saying 'I disagree' at least 10x as often as you say 'I'm offended'. Humans May Be the Most Adaptive Species - Constant climate change may have given us our flexibility [link]. Rowling On People's Intolerance of Alternative Viewpoints [link] #FreeSpeech.

Blog Post: Benjamin Franklin's Junto Club led to the birth of the first US Public Library in 1731

David Gurteen

By David Gurteen. I was driving into town recently and switched on the car radio and caught the last few minutes of BBC Radio 4 programme called Making History and was gobsmacked at my serendipitous discovery of a so-called "Conversation Society" founded in 1727!

Blog Post: Future Cyberwars

David Gurteen

By David Gurteen This last week or so I have read two disturbing articles. Obama's secret struggle to punish Russia for Putin's election assault. How An Entire Nation Became Russia's Test Lab For Cyberwar. What concerns me is not the politics, but the increasing ability for anyone to conduct cyberwarfare. It could be a nation-state, a terrorist organization, or a 13 year old from their bedroom.

Blog Post: The Mehrabian Myth - another persistent myth

David Gurteen

By David Gurteen Recently, I pointed out that although the Hawthorne Effect was real - the research that it was based on was flawed - yet we still call it the Hawthorne Effect. So in some ways it is a bit of a myth. Here is another persistent myth - the Mehrabian Myth.

Blog Post: Are vague Ideas sometimes better than firm ones?

David Gurteen

By David Gurteen I rather like this thought about ideas from Pablo Picasso. We don't necessarily need a clear, crisp, sharp idea or vision. A hazy one, a sense of vague direction may sometimes be better as we are then more likely to explore along the journey and make serendipitous discoveries. Maybe vague ideas are at the heart of being creative. You have to have an idea of what you are going to do, but it should be a vague idea. Credit: Pablo Picasso

Blog Post: To turn on a dime for a dime

David Gurteen

By David Gurteen I gave a talk and ran a Knowledge Café at a recent Large-Scale Scrum Conference in London and had the pleasure of meeting Craig Larman, the co-creator of LeSS (Large-Scale Scrum) with his colleague Bas Vodde. A few things Craig said stuck in my mind. First: What gets measured gets gamed. Credit: Craig Larman.

Blog Post: Gurteen Knowledge Tweets: July 2017

David Gurteen

By David Gurteen Here are some of my more popular recent tweets. Take a look, if you are not a Tweeter, you will get a good idea of how I use it by browsing the list of micro-posts. IFLA KM @IFLA_KM Newsletter June 2017 [link] #KM #KMers #IFLAKM #KnowledgeManagement. 8 Ways to Get a Difficult Conversation Back on Track [link]. Donald Clark Plan B: New evidence that ‘gamification' does NOT work [link]. There are no such things as best practices.

Blog Post: Alternative facts are not really facts

David Gurteen

By David Gurteen I am sure most of you by now will have heard the phrase alternative facts. This is what Wikipedia says if you are not familiar with the term.