Institutional Innovation - I Have a Dream
JANUARY 21, 2019
As I explore this dream, I’m going to refer to a lot of the work we’ve been doing at the Center for the Edge since I’ve been pursuing this dream for a quite a while. Today they are an unnatural bundle of three very different and often conflicting business types: infrastructure management, product innovation and commercialization, and customer relationship businesses. Everyone talks about transformation these days, but the term is used so loosely that it’s begun to lose all meaning.