Musings on “community management” Part 1 | Full Circle Associates
APRIL 29, 2008
seeing the patterns of those posts then composing a response. A good community manager must be able to skip around, see patterns, scan the whole and then discern if and where to intervene in the system. Community requires the emotional intelligence from the heart side and the analytical/strategic and content skills from the head side. Social network mapping and analysis skills. Ditto for social network mapping and analysis.