Remove Analysis Remove Open Source Remove Productivity Remove Workflow

The Best of Times, The Worst of Times: opportunities and challenges for the L&D profession

Charles Jennings

It also means reducing spend by using open source technology, exploiting tools that are already being used in other parts of the organisation, and looking for new, faster and better ways to deliver value.

Survey 235

The Learning Layer – Review

Harold Jarche

Amazon.com is the best known commercial application of this, with its product recommendations. Then Flinn takes these ideas and compares them against the three business archetypes: Product Innovator, Relationship Owner & Supply Network Architect.

Review 234

Atlantic Workshop on Semantics and Services - Day 2

Stephen Downes: Half an Hour

Ontology-centric Knowledge Discovery in a Contact Centre for Technica Product Support Brad Shoebottom, Innovatia This paper outlines a technical support product that helps people find answers to questions for customers. Performance metrics: productive vs non-productive time, first call resolution, case closed timeframe, filtration rate, and revenue model. The Semantic Assistant framework can be downloaded from Concordia - it's open source.

What Not To Build

Stephen Downes: Half an Hour

As a result, a large part of my work involves being exposed to new and interesting technologies, whether they are the latest military simulators, academic papers delivered at scientific conferences, or product proposals being promoted by aspiring developers. Don't ask me what companies are developing what products, how industry stocks are performing, or where all the 'smart money' is going. Nobody will be fooled well, except maybe purchasers of fad educational products.

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