Social Customer Service - proving you failed?
JANUARY 4, 2011
StuartLynn Isnt retention only a workaround to a perceived problem of attrition, and the solution within a change of company culture? And on second thoughts, of course your product can break down and people complain about it, but if it ROIs to dig out an entirely new channel to approach them, arent your existing ones lacking beyond recognition? Subscribe Top Posts Generations, Social and Enterprise: adopt vs adapt Enterprise 2.0: Business or Pleasure? -