The Puzzling Technology Adoption Discrepancy Between Individuals and Institutions

Irving Wladawsky-Berger

The Shift Index is composed of 25 metrics grouped into three major indices that render explicit some of the major drivers behind this historical transformations. This discrepancy in technology adoption has been observed for the past few years.

What is your organization’s “One Metric That Matters”?

Beth Kanter

The other is about using data to make decisions, but for the start up audience. They have some ideas in common – including finding the “One Metric that Matters.” When you know what the right question is, you’ll know what metric to track in order to answer that question.

Trending Sources

Did Zappos Just Ruin Their Culture Or Is It A Brilliant Org Redesign?

Dan Pontefract

In a word, it’s all about “ culture.” Their collaborative mindset is infectious, one that encourages everyone to scale the culture. It’s an act of recognition, but it’s the opportunity for all Zappos employees to scale the culture.

AI and the Productivity Paradox

Irving Wladawsky-Berger

Traditional metrics don’s adequately account for the digital economy, because so many of its technologies deliver substantial value while accounting for a small share of GDP due to their relatively low price.

Becoming a Data-Driven Business: Challenges and Opportunities

Irving Wladawsky-Berger

Many believed that an Internet-based new economy was imminent, - with eyeballs as the key business metric instead of revenue, profit and cash, and where physical assets were no longer relevant, giving dot-com startups an inherent advantage over legacy companies.

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The Global Business Environment: Success or Struggle?

Irving Wladawsky-Berger

Deloitte’s Shift Index aims to understand the long term transformations in the global business environment by tracking 25 metrics over more than 40 years. These metrics provide a comprehensive picture of the evolution and impact of advances in digital technologies and changes in public policy over that time span. Yet, the Shift Index metrics keep uncovering evidence that their long term outlook is deteriorating.

Thoughts on Learning Design Strategy

Clark Quinn

It’s also your review approach, and metrics. Attendees also mentioned a need of awareness in designing ‘ backwards ‘ Finally, a culture of learning was expressly discussed. One was adopting a learn-apply-perform model, which another termed a learn-practice-demo.

A Data Science Approach to Organizational Health

Irving Wladawsky-Berger

They then conducted an extensive survey to quantify the state of adoption of these 37 management practices, and received over 600,000 responses from more than 500 organizations around the world. A 2013 Deloitte report, Success or Struggle?

Innovation in Higher Education

Irving Wladawsky-Berger

But we should no longer force those institutions that are focused on teaching and learning to compete on the same metrics and play by the same rules. Pushing these institutions to adopt a mission of knowledge creation has created institutions that have two conflated value propositions and business models - and added significant overhead costs.

Should Employees Be Incented to Use Social Technologies?

Dan Pontefract

When those objectives have been written on a piece of paper or entered into an electronic performance development software tool, they typically align to personal, team and/or organization metrics and targets.

Diversity, complexity, chaos and working smarter

Harold Jarche

“ The only metric that matters is engaging passion &# ~ @jhagel via @panklam. question “How do we get adoption for social software?” he linked adoption to passion and performance (“If you are interested in performance you have to be interested in passion”).

My top 10 favourite resources from February

Jane Hart

A focus on formal school or executive education-type learning involving tests, for example, may not provide valuable metrics anyway, Cross said, because grades or test results in school are unrelated to anything outside of school.

What is stopping companies from measuring learning: Skillsets, datasets, toolsets or mindsets?


By adapting our language and perspective to integrate terms like traffic, bounce rate, conversion, time on site and social sharing into an L&D context, we create a dynamic system that uses data to drive smarter decision-making and draw on accurate metrics for more actionable insights.

Is Instagram Useful for Nonprofit Marketing?

Beth Kanter

” I think instagram is a terrific platform to do that – if you have a culture that is comfortable with mixing it up and, of course, people who like to share photos. Instagram, the mobile photography app, has been getting a lot of attention lately.

Dear C-Suite: We Don’t Do Training Anymore

Dan Pontefract

” His belief is there are few C-Suite executives who understand that “the most powerful form of learning and talent development occurs in the day-to-day, on-the-job work environment and that it is directly tied to tangible performance improvement in the metrics that matter.”

Two-Speed IT Architectures

Irving Wladawsky-Berger

These older companies have to both leverage the back-end systems, processes and overall capabilities that have served them well over the years, while adopting innovative consumer-facing technologies to enhance their customers’ experiences.

Innovation in an Age of Austerity

Irving Wladawsky-Berger

A similar point was made later in the day by Mary Walshok , who gave a talk on Unraveling the Cultural and Social dynamics of Regional Innovation Systems. We must factor in local cultural dynamics that promote or discourage innovation, which are much more difficult to quantify. Social organizations will thus have a strong influence in a community’s ability to absorb new ideas, adopt new behaviors and accelerate innovation outcomes.

The Disruption Debate - What's Missing?

John Hagel

Some of the commentators may be right: perhaps this article is better read as the most recent manifestation of the cultural conflict between the humanities-driven East and the technology-driven West. This demise is typically brought about by one or more players adopting a different approach to a market or arena that represents a significant challenge to the established position of existing participants.

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The Networked NGO in Pakistan

Beth Kanter

Social media can be filled with metrics to track results. But not all metrics are equally valuable, and choosing the measurements that matter can be complicated. 100% of participants implement a process and write a social media policy that addresses organizational adoption issues.

Decisions, decisions. Business decisions.

Jay Cross

Jay Cross examines decision making on learning at work, and gives the lie to some myths about the use of business metrics. Creating a supportive organizational culture. Conduct a learning culture audit. Tags: Metrics of organizational learning


Edge Perspectives with John Hagel: Community 2.0

John Hagel

What are relevant operational metrics? Shifting performance metrics Dealing with the growing profit squeeze from customers and talent requires a shift from conventional measures of business performance to a new set of metrics.

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Embracing Disruptive Innovations: Organizational Challenges

Irving Wladawsky-Berger

The culture of the institution may not be able to stretch enough to implement the needed changes, even when the very survival of the organization is at stake. It gave us both a marketplace-based mission and a new ground for our own behaviors and operating practices - in other words, culture.

The Citi-Imperial Digital Money Readiness Index

Irving Wladawsky-Berger

The Symposium convened a group of leaders in their fields to explore the state of adoption of digital money and its economic and societal impacts around the world. By analyzing its various interdependent components, the team computed a measure of how ready a country is to adopt digital money.

BlueIQ at IBM Finally Goes External!

Luis Suarez

So, as I am ramping up the last few hours of my holidays, yesterday afternoon I found out, through my colleagues, that, after a long while, our IBM Social Software Internal Adoption Program is now ready to transcend the firewall and go external. ( Note: You see?

Informal Learning – the other 80%

Jay Cross

The metrics of our scale are the organization’s core objectives: Reducing time-to-performance. to filter, combine, merge, adopt new memes, etc). 3. Create a supportive learning culture. Create a supportive organizational culture. Conduct a Learning Culture Audit [15].

Not Your Father’s ROI

Jay Cross

In an environment of continuous flow and interaction, there’s a need to consider an emerging metric: return on investment in interaction (ROII). In a business culture that is skeptical of nonnumerical reasoning, ROI implies disciplined, mathematical rigor. Adopting F.W.

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Places and People that Use The No Asshole Rule

Bob Sutton

" 2tor: This online education company is serious about the rule; the media toned things down , but the use the A-word in their materials: The company is proud of its hard-working, but fun culture and hires based on both job qualifications and character.

A Conversation with Jason Kunesh: And You Think Your Projects Are Politically Charged!

Adaptive Path

That was definitely not part of the culture that we were working within, so there was a lot of tension there. Tracey Varnell : So Jason Kunesh!

Edge Perspectives with John Hagel: The Power of Power Laws

John Hagel

But it is not just social scientists who fall prey to this temptation to adopt a Gaussian view of the world. Hence our fascination with single metrics in the most complex of situations (e.g.,

Newspapers, Paywalls, and Core Users ? Clay Shirky

Clay Shirky

Finally, and most recently, were a pair of announcements last month: The Chicago Sun-Times was adopting a new threshold charge , and the Minneapolis Star-Tribune said that their existing one was also working well. ” not just as an economic assertion, but as a cultural one. This is new territory for mainstream papers, who have always had head count rather than engagement as their principal business metric. And the end of that fantasy is a big deal, culturally.

The Big Shift: from Scalable Efficiency to Scalable Learning

Irving Wladawsky-Berger

And, all these changes are being ultimately driven by the fast adoption rate of digital infrastructures, which is two to five times faster than previous infrastructures like the electric grids and telephone networks. The result is The Shift Index , which consists of 25 metrics grouped into three major indices designed to quantify the waves of long term change: Foundations , Flows and Impacts. The last two people metrics concern talent.

A Conversation with Jason Kunesh: And You Think Your Projects Are Politically Charged!

Adaptive Path

That was definitely not part of the culture that we were working within, so there was a lot of tension there. JK : There definitely was one part of it that was just anecdotal or sort of qualitative—for example, were we actually seeing the signs in field offices of the technology being adopted? Tracey Varnell : So Jason Kunesh! You’re the Director of User Experience for Obama for America and essentially, the first UX guy to be involved in a presidential campaign in the history of UX.

Social Media Planning and Evaluation for NGOs | Full Circle Associates

Nancy White

Whenever considering adopting a solution consider asking the following three questions. (1) 3) What new problems are likely to arise by adopting it? These are examples of using quantitative metrics. 3) What new problems are likely to arise by adopting it?

Edge Perspectives with John Hagel: Wasting Talent

John Hagel

The need for new performance metrics We all know about the growing power of customers, and I have written here about two new forms of performance measurement that will be required to respond to this growing power – return on attention (ROA) and return on information (ROI).

Meeting the Geeks of Arabia at N2Vlabs Talks in Amman, Jordan

Beth Kanter

The spirit of experimentation and learning in the lab is not only inspiring, but a terrific example of how organizations with agile cultures work. I go through my slides and think will this metaphor or idea translate to this cultural context. Rami Al-Karmi, N2V Lab.

The Power of Pull

Irving Wladawsky-Berger

To help them make sense of their various findings, the Deloitte research team came up with 25 different metrics which taken together helped them understand the rate and magnitude of the long-term changes they kept uncovering. The result is The Shift Index , an extensive report that explains each of the 25 metrics, as well as their overall ideas and methodologies.

Quick Wins

Tony Karrer

is soooo much less about technology than about culture (Duh Mark, I know). That strategy is the long pole in the tent - it is the metric that we can measure our actions against. I agree with Mark that there are fairly sizable organizational culture aspects to enterprise adoption of enterprise 2.0 / web 2.0 / eLearning 2.0. And, when you look at adoption patterns - a lot of what makes adoption of Web 2.0


Quick Wins

Clark Quinn

is soooo much less about technology than about culture (Duh Mark, I know). That strategy is the long pole in the tent - it is the metric that we can measure our actions against. I agree with Mark that there are fairly sizable organizational culture aspects to enterprise adoption of enterprise 2.0 / web 2.0 / eLearning 2.0. And, when you look at adoption patterns - a lot of what makes adoption of Web 2.0


Why do we care about some things and not others? | Daniel Pink

Dan Pink

It’s not rocket science, but we do, unfortunately, deal with a culture where winning is #1 in front of everything else. Most of those factors, I would assume, are cultural: what is the difference between the culture of the tournament and that of the existing athletic programs?

Web 2.0 and Change Present Challenges to Many Learning Executives

Jay Cross's Informal Learning

When organizations adopt new technologies, all of a sudden, things don’t cost as much. LXB: We hear a lot of CLOs talk about the issues they have with changing the culture in their organizations. A lot of the questions focused on culture. Web 2.0