How to Support the Widespread Adoption of AI

Irving Wladawsky-Berger

Only 8% of firms are engaged in practices that support widespread adoption. To support the widespread adoption of AI, companies must make three fundamental shifts. From siloed work to interdisciplinary collaboration. Learning to create a new smart workplace, where humans and machine collaborate to attain major increases in business performance will take time and considerable reskilling.

The connected enterprise adoption curve

Harold Jarche

You have the enterprise social technology and you may have even developed training programs, in conjunction with supporting collaboration aligned with the workflow. These are the early adopters. The majority of companies are still satisfied with improving internal collaboration and getting the job done, blind to the faster moving competition building up outside. [First.]

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Identifying a collaboration platform

Harold Jarche

Step Two, or a concurrent step, would be to look at how to enhance collaboration. First of all, collaborative work tools must be simple to be effective. A collaboration platform that is over-engineered would be counterproductive. The key aspect of a collaboration platform is that should make work more transparent and rewards sharing. The options then become: Open the LMS so it can be used in the daily workflow. Connect the LMS to a collaborative work platform.

Workforce collaboration in the network era

Harold Jarche

Social media are merely a conduit for collaboration. Social business emerges from social learning that itself emerges from collaborative work. As workers become more collaborative and networked, they will bypass non-contributing nodes. If a department is not part of the networked workflow, or tries to block it, it is part of the problem. And the duty of enforcing the adoption of standards and enforcing this cooperation rests with management alone.

The Holy Trinity: Leadership Framework, Learning 2.0 & Enterprise 2.0

Dan Pontefract

collaboration technologies and platforms. And finally, corporate communications, marketing and even perhaps splinter social media teams are all either contemplating or incorporating social media, social networking and/or social learning concepts into their workflows. Adoption Council , they need a cross-functional team (the Enterprise 2.0 connected ‘culture of collaboration’. adoption council collaboration formal informal learnerprise social thomas malone

Tech Wellness in the Nonprofit Workplace: Tips for Avoiding Collaborative Overload

Beth Kanter

The session is designed to answer three questions: Why does collaborative technology overload lead to loss of nonprofit workplace productivity and what are the best practices to avoid it? What is Collaborative Overload? The potential for being overwhelmed by technology is magnified in the workplace by something called “ Collaborative Overload ” Rob Cross and Adam Grant in a recent Harvard Business Review article. Adopt Good Practices Around Team Emails.

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Ten IT Predictions for the Post-Pandemic New Normal

Irving Wladawsky-Berger

The workspace will provide a personalized and federated view of the resources that workers require to get their jobs done, including access to subject matter experts and other collaborators.

Standalone LMS is Still Dead (rebutting & agreeing w/ Dave Wilkins)

Dan Pontefract

The holistic big picture needs to keep in mind the workflow of the employee; we can’t send them to disparate tools, applications, technologies or sites to do their jobs. What we need to do is ensure we weave a formal, informal and social learning workflow together. If not, how can we take the formal learning features of an/the LMS, and federate with existing corporate systems (to create a learning, content, collaboration ecosystem panacea).

Dear C-Suite: We Don’t Do Training Anymore

Dan Pontefract

But it is my argument learning professionals must help the C-Suite understand that training is merely an event and that learning must now be defined as a connected, collaborative and continuous process. “Then I lead them down the logic path that points to social and collaborative learning – then they get it,” she concluded. The combination of social and informal learning alongside new collaborative technologies has created a sharing culture at ING Direct.

Re-thinking Workplace Learning: extracting rather than adding

Charles Jennings

One clear finding presented was that: “t hose activities that are integrated into manager and employee workflow have the largest impact on employee performance, while those that are distinct events separate from the day-to-day job have less impact.” The general finding is that the more tightly bound learning is to the workflow, the greater the impact it is likely to have.

Social Task Management – When Social Business Got Down to Work – #e2conf Highlights

Luis Suarez

Pair that with the absolutely stunning breakout speaker session done by Catherine Shinners on “ Building an Online Community from Strategy, Planning and Launch to Effective Engagement and Adoption ” and right there you have got an entire worthwhile adopting methodology on how to nurture your online communities with a business purpose. Collaboration Communities Conference Events Enterprise2.0

SUNY Initiatives Supporting Online Learning Panel

Stephen Downes: Half an Hour

The intent was to built cross-system collaboration, increase efficiencies, capture and scale success, and support the mentor campus model. Demonstration of lead processing workflow - feeds into existing 'Campus Connect' online lead system for individual campuses). But it will sit inside the SUNY federation, so students will already be in the system, and will provide a workflow-type functionality. It should support inter-institution collaborations, eg.,

Constraintstorming

Adaptive Path

Impact of workflow change on users. Adoption incentive. Tags: Collaboration Methods Project Management Tips & Tricks Recently, I lead a project that included “designing the future of X”. Any time you have these kinds of projects, the sky can be the limit. But, without limits, the chances of success are often low. Our first step was to conduct a brainstorming session. The goal was to get all the ideas out of our heads and onto the wall.

Building a Culture of Continuous Learning

Charles Jennings

In other words, we need to plan and work not only at building individual capability, but also team and collaborative and co-operative capabilities. To achieve these three targets, we need to think out of the traditional learning and development box – beyond the class/course and eLearning module approaches towards embedding a culture where learning becomes recognised as occurring within the workflow. Then we need to adopt effective strategies to get us there.

It takes time to be social

Harold Jarche

According to research by the Dachis Group , only 10 – 20% of employees in large organizations are actively engaged with their enterprise social collaboration platforms, as reported in this MIT Sloan article: It may be that for many employees, even in these early adopter firms working to integrate internal social business applications, using these applications do not offer enough value or reason to shift behavior.

The Knowledge and Learning Transfer Problem

Charles Jennings

I’d used the phrase ‘learning delivery’ when describing computer-supported collaborative learning ( CSCL ) approaches. from our 702010 towards 100% performance book) If learning is embedded in the daily flow of work, rather than away from the workflow, the idea that we need to develop ways to ‘transfer’ that learning into practical use disappears. During a meeting at Cambridge University around 30 years ago I was thoroughly chastised by a Cambridge academic.

LMS vs. LCMS

Xyleme

Collaborative authoring. Workflow management/review tool. Workflow Management/Review Tool. ?. How NOT to Adopt an LCMS. LMS vs. LCMS: What is the difference and why does it matter? LMS vs. LCMS? While sometimes thought to be interchangeable terms, LMS (Learning Management System) and LCMS (Learning Content Management System) platforms share a few functionalities, but couldn’t be more different.

Start with the 70. Plan for the 100.

Charles Jennings

Extending Learning into the Workflow Many Learning & Development leaders are using the 70:20:10 model to help them re-position their focus for building and supporting performance across their organisations. They are finding it helps them extend the focus on learning out into the workflow. 20 solutions include sharing and collaboration, co-operation, feedback, coaching and mentoring. These are the solutions that are integrated into the workflow – the 70 and 20 solutions.

Design Thinking and the Workplace Experience

Irving Wladawsky-Berger

As the authors argue, design principles should be applied within the management domain itself, to help rethink business processes, workflows and the overall structure of the organization and thus create what it calls a New Workplace Experience (NWX). It’s highly iterative, collaborative and interdisciplinary, - involving users and stakeholders with technical and business skills through the whole design process. Design the employee experiences, not just workflows and tools.

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I Know It When I See It

Andy McAfee

Established vendors of collaboration software are modifying their offerings and repositioning them as social software platforms that have all the features and functions necessary to support the new modes of interacting and getting work done. – are just windowdressing on products that are still essentially geared for Collaboration 1.0. Whose products at present come closest to enabling Web 2.0-style collaboration and interaction in enterprise environments?

Is it time for a BYOL (Bring Your Own Learning) strategy in your organization? #BYOL

Jane Hart

So just as some IT departments have realised the futility of banning personal devices in the workplace and are now beginning to adopt BYOD (Bring Your Own Device) strategies, L&D departments might also want to adopt a BYOL (Bring Your Own Learning) strategy and embrace all the learning that is taking place outside of training. Adopting a BYOL strategy will however require a different approach to learning and development.

Once more, across that chasm

Harold Jarche

Geoffrey Moore’s analogy of “ crossing the chasm ” is that any new technology is quickly adopted by innovators and early adopters, but there is a chasm to cross in order to get the more pragmatic majority to adopt the new technology. My consulting work is mostly bridging the chasm: I am an early adopter myself, and use this experience to work with the early pragmatic majority. Workflow Learning (including wider acceptance of performance support instead of training).

Social Business Accelerates Work as a State of Mind

Luis Suarez

The interesting thing though is how the whole concept of teleworking has been all along with us for several decades now, specially, since the emergence of groupware, collaboration and knowledge sharing solutions came about. Work happens, indeed, wherever you are, whenever you need, with whatever the tools you have at your disposal, with whoever the connections you may collaborate with in getting the job done. Collaboration Communities Enterprise2.0

Human + Machine: The Impact of AI on Business Transformation

Irving Wladawsky-Berger

A recent McKinsey study found that AI adoption outside the technology sector is still at an experimental stage, with few firms having deployed it in production at scale. In this current era of business process transformation, AI systems are not wholesale replacing us; rather, they are amplifying our skills and collaborating with us to achieve productivity gains that have previously not been possible.”.

Development Mindsets and 70:20:10

Charles Jennings

Development Mindsets I have been focussing on the important role of development mindsets as an starting point for adopting the 70:20:10 model for some time. Initiatives such as Danone’s help open up more people to adopting and building development mindsets. Focus on putting into place the support and processes that help embedding, extracting and sharing learning as part of the workflow.

Human + Machine: The Impact of AI on Business Transformation

Irving Wladawsky-Berger

A recent McKinsey study found that AI adoption outside the technology sector is still at an experimental stage, with few firms having deployed it in production at scale. In this current era of business process transformation, AI systems are not wholesale replacing us; rather, they are amplifying our skills and collaborating with us to achieve productivity gains that have previously not been possible.”.

What is innovation?

Harold Jarche

Innovation requires both goal-oriented collaboration and opportunity-driven cooperation, because complex problems cannot be solved alone. He went on to state that, “I have not been able to find any regular correlation between well adopted innovation processes and actual innovation outcomes, and I’ve been looking pretty hard. Visualize the workflow of a physical job: produce, produce, produce, produce, produce, produce, produce, produce, produce.

Summarizing Learn for Yourself

Jay Cross

” The use of social media in learning is is often referred to as “social learning”, but as has been demonstrated this has a much wider meaning than simply using social media for training – “social training” – but also for social (workflow/informal) learning where workers can share information and knowledge with others in networks and communities as well as adopting a new collaborative approach to working.

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Learning and Development Webinars

Xyleme

Moving from a traditional training strategy to one that embeds learning in the daily workflow is challenging enough. They offer three ways to shorten your development time: collaboration, job roles and templates. Viewers will also get an inside look at Paychex’ journey to high-performing learning content and best practices for managing change to ensure successful adoption.

Determinism, Best Practice, and the ‘Training Solution’

Charles Jennings

Anyone who has even the most rudimentary understanding of chess knows that to adopt a strategy based on determinism is to often invite failure. If we’re to learn from others we should be looking at good practice and novel practices that we can adopt and adapt and massage to work in our own specific context. We need to help our leaders, managers and workers to better exploit the learning opportunities in their daily workflow.

Five Myths of Social Learning

Xyleme

Leading social media vendors like Jive Software are integrating with the top ECM platforms to provide unified search, workflow, and storage of enterprise and social content, proving a cohesive environment where formal content is supported by an ecosystem of users that contribute expertise and relevant information. Home About Podcasts Videos Xyleme Inc.

The Best of Times, The Worst of Times: opportunities and challenges for the L&D profession

Charles Jennings

New Look L&D It is becoming increasingly clear that L&D departments need to adopt new ways of working and new approaches to learning if they are to position themselves to lead rather than follow. That means an attitude of openness and collaboration - joining others on a journey of understanding.

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Wikis and Learning – 60 Resources

Tony Karrer

So, of course, I went to eLearning Learning and I looked at Wiki , Collaborative Learning with Wikis , Wikis and eLearning 2.0 , Wikis Corporate eLearning , Social Learning with Wikis , Wiki Security and a few others. Clive on Learning , April 13, 2007 Wikis: Ways to use them for a more Collaboration and Interaction - Dont Waste Your Time , August 28, 2009 Do wikis work for any topic? I’m involved in several discussions around how to use Wikis as part of learning solutions.

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Open Business Strategies – Helping Someone Else Achieve Their Goals

Luis Suarez

Over the course of the last few years, there have been a good number of occasions where, when working with fellow colleagues, customers or business partners, plenty of knowledge workers kept asking me what would be the best way for them to get started with their own adoption efforts of social software, both inside and outside of the firewall, so that it wouldn’t be too painful, but at the same time they wouldn’t lag behind too much in the attempt.

Learning Content Management Systems (LCMS) for Managing Course Assets

Tony Karrer

They also handle asset management, but I really have not been seeing the kind of large scale adoption of LCMS products for that purpose. This seems to be backed up by The LCMS at a Crossroads : Our research has shown that content management needs vary widely from company to company, and some organizations are well served by some combination of social and collaboration platforms, portals, and the lightweight content management functionalities now common to rapid development tools.

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Micro-blogging can help build your organisational culture

Dan Pontefract

Flash ahead in time to 2006 and the concept of IRC and person-to-person texting was significantly enhanced by Odeo Company General Manager Evan Williams and programmer Jack Dorsi of the United States, to become an open, internet-based, 140 character messaging, collaboration and status update service we now know as Twitter. Weak chance of disrupting already established workflows.

What’s working in social business

Harold Jarche

Social business also requires power-sharing; for how long will workers collaborate and share if they cannot take action with their new knowledge and connectivity? Enterprises adopting social business need to find and support people who can model knowledge-sharing behaviours, not just talk about them. Social learning needs to be integrated into the daily workflow. Workers need more than technology; they need ongoing, real-time, constantly-changing, collaborative support.

“The Internet is a serendipity creation machine”

Harold Jarche

Social workflow learning” (as we might call it) is about workers sharing information and knowledge with others in networks and communities as well as adopting a new collaborative approach to working – in order to DO their jobs effectively.

Time for the Training Department to be Taken Seriously

Xyleme

We as an industry dedicate vast amounts of R&D resources to general functionality such as workflow, collaboration and now social media functionality that will never get adopted past the departmental level. Take a look: ECM Platform LCM Services Collaboration is a great example here. all create virtual communities of practice from which they can collaboratively work on new projects. Home About Podcasts Videos Xyleme Inc.

Email, Knowledge/Content Management - Email as a Future Application Interface

Tony Karrer

He may know this since he points us to another article that explains The Good In Email (or Why Email Is Still The Most Adopted Collaboration Tool). Many of the systems we build these days are workflow applications that often email the people involved to notify them or even allow them to respond. As we begin to get more sophisticated about workflow , we are going to see this increase.

Micro-blogging can help build your organisational culture

Dan Pontefract

Flash ahead in time to 2006 and the concept of IRC and person-to-person texting was significantly enhanced by Odeo Company General Manager Evan Williams and programmer Jack Dorsi of the United States, to become an open, internet-based, 140 character messaging, collaboration and status update service we now know as Twitter. Weak chance of disrupting already established workflows. “If everyone is moving forward together, then success takes care of itself.” Henry Ford.

Different Ways Nonprofits Are Using Design Thinking to Solve Problems and Achieve Impact

Beth Kanter

The reception has been warm, but the adoption has been slow, primarily because Design Thinking and Systems Theory need to take a dose of their own medicine and adapt to be relevant and resonant with this new audience. My team at ION Studios curated 110 universally adoptable methods of social change and paired them with 10 custom mini-workshops that were designed to be led by and for social sector organizations to build their own innovation workflows.

The Age of Automation: How Bots and Artificial Intelligence Help Nonprofits Work Smarter

Beth Kanter

We’ve written about some early adopter nonprofits are harnessing the power of these tools for fundraising and marketing (published on Guidestar blog) and the larger issues for program delivery and civil societ y (published on the SSIR blog). Workplace for good users can @mention a bot to initiate a task or workflow, similar to Slack. Is your nonprofit using an internal-facing bots for productivity and collaboration?