David Gurteen

Books I Read In 2018

David Gurteen

Not gonna lie. All those “Books of 2017” posts made me kinda wishing I kept a list of my own. No way for me to go back and figure out what I read last year (I give away most books once I’ve completed them) so instead will make this a living post, where I add as I finish. If we generously start 2018 on 12/26/2017, here’s what I’ve read so far in reverse-chron order: 4) Finding Flow – Mihaly Csikszentmihalyi [non-fiction].

Blog Post: Steve Jobs on "Think Different"

David Gurteen

By David Gurteen You may be getting a little bit tired of all the stories and videos posted online about Steve Jobs but I am still enjoying and learning from them. This video is from an Apple "Think Different" - Internal Meeting in September 1997 - just 10 weeks or so after he returned to Apple.

Blog Post: Transforming decision making meetings

David Gurteen

By David Gurteen How many times have you taken part in a meeting to make a decision about an issue where they have been two factions in the room?

Blog Post: Do you have listening difficulties?

David Gurteen

By David Gurteen We all appreciate the benefits of listening such as listening to ignite other people's thinking But most of us are not that good at it. As Stephen Covey points out we tend to listen with the intent to reply rather than to understand or we fall into the trap of ditting other people's stories or we start to judge or evaluate what they have to say. There are many techniques that we can learn to improve our listening ability such as empathic listening.

Business cases are a waste of time!

David Gurteen

By David Gurteen Knowledge managers are always asking how they can obtain support for a KM project by demonstrating the ROI especially as the measuring the ROI of a KM initiative is so difficult. This article by Susan Cramm on the Harvard Business Publishing website is about IT projects but I think is even more applicable to KM projects.

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Blog Post: Are you in any doubt about the perverse outcomes targets can cause?

David Gurteen

By David Gurteen I have never been a big fan of key performance indicators (KPIs) for a variety of reasons including they are too easily gamed, they often have unforeseen negative consequences and they can too easily become explicit targets in their own right removing the need for people to think and do the right thing in an increasingly complex world. So I was delighted to see this news-item recently.

Blog Post: Fearing doing something

David Gurteen

By David Gurteen What is going on in the world, that when I propose a knowledge cafe instead of a talk, I am told it is not a good idea as people will not enroll if they feel they have to do something! Is our educational system so bad that people would rather sit silent through a talk & chalk, death-by-powertpoint presentation rather than listen to a short talk followed by some engaging conversation?

Blog Post: Interactive Dialogue or Serial Monologue: The Influence of Group Size on conversation

David Gurteen

By David Gurteen Over the years, in running my Knowledge Cafes, I have discovered through trial and error and careful observation that the ideal size of a group for interactive conversation is four people. If not four, then five is OK but three is better.

Twitter as a tool for Personal Knowledge Management

David Gurteen

By David Gurteen Eric Mack thinks that within 18 months Twitter will change our world. I agree! I see three key benefits of using Twitter: It lowers resistance to sharing information. The 140 character limitation is now a strength.) It makes it easy to tap into a global mindset. And it provides quick recognition and feedback for what you think and know. Credit: Eric Mack. But I am disappointed to find so few KM people Tweeting.

Blog Post: What is good for business is not necessarily good for society!

David Gurteen

By David Gurteen Its good to see the likes of Michael Porter questioning capitalism in this Harvard Business Publishing interview on Rethinking Capitalism.

Blog Post: Clay Shirky on Cognitive Surplus

David Gurteen

By David Gurteen My son Jonathan bought me Clay Shirky's book Cognitive Surplus for my birthday and I am looking forward to settling down to read it.

Buy TurboTax software + $10 Amazon Gift Card As Low As $39.86!

David Gurteen

Today only at Amazon, when you Buy TurboTax software , you will also get $10 Amazon Gift Card As Low As $39.86! Exclusively at Amazon, receive a FREE 1-year subscription to Quicken Starter Edition 2018 with your purchase of TurboTax. Get your taxes done right and your maximum refund.

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Why we’re taking a tech break this holiday season

David Gurteen

When was the last time you checked your phone? Or better yet, are you reading this on your phone right now? According to NYU professor Adam Alter , the average millennial picks up their smartphone 150 times a day – and it’s not just to text their loved ones.

The story of TOMS Shoes

David Gurteen

By David Gurteen I love this story of TOMS shoes. So far they have given over 150,000 pairs of shoes to children in need around the world. The story is a great example of how you can create a for-profit business and still do "social good". Blake Mycoskie , while on holiday in Argentina.

Blog Post: Dubai Knowledge Summit 2017

David Gurteen

By David Gurteen The Mohammed bin Rashid Al Maktoum Knowledge Foundation ( MBRF ) recently organized and held the fourth annual Knowledge Summit in Dubai. Here are a few videos that you may find of interest from the Summit

Blog Post: PowerPoint is still poisoning us

David Gurteen

By David Gurteen It's a while since I last talked about what I call conversational conferences - February 2013 to be exact. I am now starting to pull some of that old material into my blook and updating it.

Blog Post: Knowledge Management Communities

David Gurteen

By David Gurteen Stan Garfield has put together a truly comprehensive list of Knowledge Management Communities

Blog Post: We need more dialogue and a little less debate

David Gurteen

By David Gurteen One of the many posts I have in mind for my blook is to compare debate with dialogue. We often say we need to debate something - especially in the political world - when what we really need is a dialogue. Dialogue is collaborative: two or more sides work together toward a common understanding while debate is oppositional: two sides oppose each other and attempt to prove each other wrong. In dialogue, finding common ground is the goal while in debate, winning is the goal.

Blog Post: I am sorry I don't know enough to have an opinion on that

David Gurteen

By David Gurteen I have long thought that in our modern day culture it is almost illegal not to have an opinion on an issue regardless of whether we know anything about it or not. Confident ignorant people argue with equally confident ignorant people. We all do it. In the UK for example, how much does any one of us really know about the impact of a complex issue such Brexit - but we all have strongly held opinions.

Blog Post: If everyone is thinking alike, then somebody isn't thinking.

David Gurteen

By David Gurteen I love quotations and you can find a huge selection on my website. You can also subscribe to receive one at random each a week or day if you wish. Many of them have a connection in some way. Here are two of my favourites, separated by over 400 years. There is no conversation more boring than the one where everybody agrees. Credit: Michel de Montaigne. If everyone is thinking alike, then somebody isn't thinking. Credit: George S. Patton.

Blog Post: You'll be surprised at the strongest predictor of how long you will live

David Gurteen

By David Gurteen I will be 70 years old later this year and would love to make it to 100. I thought that mainly meant some good genes, eating well, exercising and a huge dose of luck. Yes of course, those things matter. But I was amazed to see the top two predictors of a long life in this TED talk by psychologist Susan Pinker: frequent face-to-face interactions close personal relationships. So I may be in with a chance!

Blog Post: Meetings serve two purposes – the second too often gets overlooked

David Gurteen

By David Gurteen Most meetings or conversations have a preplanned outcome. It may be to explore an issue, to make a decision or to solve a problem. But there is always a second subliminal purpose which we often overlook. That purpose is to engage each other, improve relationships and foster a sense of community. I have written more about this idea in my blook. A big thanks to Peter Block for bringing this insight to my attention

Blog Post: Gurteen Knowledge Tweets: January 2018

David Gurteen

By David Gurteen Here are some of my more popular recent tweets. Take a look, if you are not a Tweeter, you will get a good idea of how I use it by browsing the list of micro-posts. Why "knowledge sharing" cannot replace "knowledge management" [link]. Why Conversations Across Ideological Lines Fail #ConversationalLeadership [link]. What kills most innovation isn't a lack of ideas, it's a lack of relationships | Game-Changer [link].

Blog Post: Zoom World Values Day Knowledge Caf?

David Gurteen

By David Gurteen My virtual Zoom World Values Day Café went off exceptionally well. 117 people registered from 25 countries but there is always a large drop-off and in the end I had 47 people from 16 countries - still a good turnout.

Blog Post: Upcoming Henley Forum Events

David Gurteen

By David Gurteen. If you are based in the UK or fancy a trip to the beautiful Thames valley countryside then take a look at these upcoming events at Henley Business School. Although they are primarily for members of the Henley Forum, a few guest places are always available.

Blog Post: Hot knowledge tweets: March 2011

David Gurteen

By David Gurteen Here are some of my more interesting Tweets for Feb-Mar 2011. Take a look, if you are not a Tweeter, you will get a good idea of how I use it by browsing the list of micro-posts. And if you like what you see then subscribe to my Tweets. A better way to solve poverty: train women as engineers so they can transform their villages. link] #SocialGood. 2011-03-25 20:20:08 UTC. Dilbert on learning from mistakes [link] #KM. 2011-03-25 15:07:13 UTC.

Blog Post: From information to conversation - We have to talk!

David Gurteen

By David Gurteen This is a lovely post on conversation by Esko Kilpi on why we need to talk. For those of you who have attended one of my knowledge cafe workshops - you will recognise the message - I say it in different words but the meaning is the same. People often need to act and make decisions in situations in which causality is poorly understood, where there is considerable uncertainty and people hold different beliefs and have personal biases.

Blog Post: Facts don't necessarily have the power to change our minds.

David Gurteen

By David Gurteen So we consider ourselves to be objective - well if not that, at least capable of being objective. But its much harder then we think. I recently tweeted the Wikipedia page that lists our cognitive biases. I am amazed just how many of them there are - maybe a 100 or more. Its a very sobering list including decision-making and behavioural biases, biases in probability and belief, social biases and memory errors. And then recently I came across this article on How facts backfire.

Blog Post: Peter Block on small group working

David Gurteen

By David Gurteen In reseaching for my blook on Conversational Leadership , I came across these words of wisdom in this short 90 second video clip from Peter Block about small group working. How do I get every voice in the room? How do I get people in the room who cross social distance levels?

Blog Post: Upcoming Knowledge Events

David Gurteen

By David Gurteen. Here are some of the major KM events taking place around the world in the coming months and ones in which I am actively involved.

Blog Post: Getting your head around the Cynefin Framework

David Gurteen

By David Gurteen. Some years ago,when I first started to learn about Dave Snowden's Cynefin Framework, it took me a little while to wrap my head around it as there were never any good examples given of the different types of problems associated with each domain. If you have the same problem, take a look at this excellent article The Cynefin framework: applying an understanding of complexity to medicine.

Blog Post: What is the difference between responsibility and accountability?

David Gurteen

By David Gurteen In writing my blook on Conversational Leadership , I often find myself researching and defining the meaning of words or concepts and their nuances. For example, we use the words responsibility and accountability loosely in everyday language, but what is the difference? This is my best attempt so far in answering that question. But in summary: We can only choose to take responsibility for something. No one else can assign responsibility to us.

Blog Post: The correct analogy for the mind is not a vessel that needs filling, but wood that needs igniting

David Gurteen

By David Gurteen Whether it is our educational systems or the presentations we give at conferences, we focus far too much on filling people's heads with content. It is not an effective way of teaching. We need to inspire people to learn for themselves, not attempt to fill their heads with stuff. Plutarch understood this, almost 2,000 years ago when he said: The mind is not a vessel to be filled but a fire to be kindled.

Blog Post: Gurteen Knowledge Tweets: December 2017

David Gurteen

By David Gurteen Here are some of my more popular recent tweets. Take a look, if you are not a Tweeter, you will get a good idea of how I use it by browsing the list of micro-posts. How can groups make good decisions? Mariano Sigman and Dan Ariely [link]. We're focusing on the wrong thing. Focusing on skills betrays a static view of the world. link]. What happens without conversation? Nothing. link]. Organizational change is not about simply "substituting" old for new.

Blog Post: Conversational Spaces

David Gurteen

By David Gurteen. My blook on Conversational Leadership continues to grow and take shape.

Blog Post: Embedding Change: delivering value from knowledge and learning

David Gurteen

By David Gurteen. The Henley Forum for Organisational Learning and Knowledge Strategies (known as the Henley Forum ) is a members-only forum but some of its events are open to the public.

Blog Post: Benjamin Franklin's Junto Club led to the birth of the first US Public Library in 1731

David Gurteen

By David Gurteen. I was driving into town recently and switched on the car radio and caught the last few minutes of BBC Radio 4 programme called Making History and was gobsmacked at my serendipitous discovery of a so-called "Conversation Society" founded in 1727!

Blog Post: Zooming around

David Gurteen

By David Gurteen. I ran another Zoom virtual Knowledge Café a few days ago. Yet again it went exceptionally well and I had some great feedback.

Blog Post: The future starts in 14 seconds.

David Gurteen

By David Gurteen. On May 17 it was 21 years since Leif Edvinsson inaugurated the Skandia Future Center. To celebrate the event Leif has collected some volunteering 12 voices, into a free of charge on-line booklet Forward Future Center 3.0.

Blog Post: Saudi Vision 2030

David Gurteen

By David Gurteen I've just spent a few days in Riyadh where I gave a talk and run a Knowledge Café as part of a KM Forum entitled "Knowledge Management Utilization in Realizing Saudi Vision 2030" organized by the Naseej Academy. Saudi Vision 2030 is a plan to reduce Saudi Arabia's dependence on oil, diversify its economy, and develop public service sectors such as health, education, infrastructure, recreation, and tourism.