Charles Jennings

The Internet Time Alliance Jay Cross Memorial Award 2020

Charles Jennings

The Internet Time Alliance Award, in memory of Jay Cross, is presented to a workplace learning professional who has contributed in positive ways to the field of Informal Learning and is reflective of Jay’s lifetime of work.

70:20:10 - Beyond the Blend

Charles Jennings

The term ‘blended learning’ first appeared in the late-1990s when web-based learning solutions started to become more widely used and were integrated on one way or another with face-to-face methods. Of course the ‘blending’ concept has been around for much longer than the past few years. Apprenticeship training has ‘blended’ for centuries and the correspondence schools in Europe in the 1840s used ‘blending’. There are many other examples of ‘blending’ learning stretching back into the past, too.

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The Knowledge and Learning Transfer Problem

Charles Jennings

During a meeting at Cambridge University around 30 years ago I was thoroughly chastised by a Cambridge academic. I’d used the phrase ‘learning delivery’ when describing computer-supported collaborative learning ( CSCL ) approaches. CSCL was one of the hot pedagogical approaches of the day – when network-based learning was in its relative infancy. Charles, my dear fellow”, said the Cambridge man, “we may deliver milk, but learning is something that is acquired, never delivered”.

Will the App Become the New Classroom?

Charles Jennings

(this article first appeared in the Spring 2016 Edition of Training Industry Quarterly) Classroom education emerged in a world of information paucity. A minority of people could read. Knowledge was held by the few and education was deeply entwined in the oral tradition. Many of the early education models in the West were driven by religious texts that were read aloud. Memorization was a critical skill. Rote learning was the way to get ahead. The classroom was a critical tool.

JAY CROSS – Pushing the Envelope to the End

Charles Jennings

“It all boils down to learning, but not the sort of learning you experienced at school. No, this is learning as a life skill. You’re learning all the time, taking in new information and making sense of it. You learn from experience, from conversations with peers, and from the school of hard knocks. You’re in charge of it, not a teacher or institution.”

70:20:10 – Above All Else It’s a Change Agent

Charles Jennings

“Progress is impossible without change; and those who cannot change their minds cannot change anything.” George Bernard Shaw Tom Spiglanin is a senior engineering specialist at the Aerospace Corporation in California and manager of the organisation’s technical training. The people he works with carry out research for the US space programmes – both for the US Government and for civil agencies like NASA and NOAA. In other words, they’re rocket scientists.

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Internet Time Alliance Jay Cross Memorial Award 2019

Charles Jennings

This post first appeared in Internet Time Alliance News on July 5, 2019 The Internet Time Alliance Award, in memory of Jay Cross, is presented to a workplace learning professional who has contributed in positive ways to the field of Informal Learning and is reflective of Jay’s lifetime of work. Recipients champion workplace and social learning practices inside their organization and/or on the wider stage. They share their work in public and often challenge conventional wisdom.

Embedding Learning in Work: The Benefits and Challenges

Charles Jennings

(a version of this article was originally written as background for an #OzLearn chat held on Twitter, 11th November 2014) The Power of Embedded Learning A common finding that has emerged from study after study over the past few years is that learning which is embedded in work seems to be more effective than learning away from work. If people learn as part of the workflow then this learning is more likely to impact performance in a positive way.

The Power of Reflection in an Ever-Changing World

Charles Jennings

(I wrote the original piece this article is based on for Training Industry Quarterly in Winter, 2012. I feel it still speaks to a key issue for building high performance that has barely been touched by many L&D professionals). Reflective Practices In a world where speed and agility are the driving forces for most of our organisations we tend value our ability to look forward rather than to backwards. Yet one of the most useful tools for effective learning and development is reflection.

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Autonomy and Value in Social and Workplace Learning

Charles Jennings

My colleague Jane Hart recently shared the diagram below on her blog. It shows the relationship between relative value and relative autonomy as they relate to different approaches to learning in the modern workplace. Learning in the Modern Workplace’ Model Jane’s diagram shows the increasing value that can be released through exploiting learning opportunities beyond ‘the course’ – or the curriculum.

Learning is Behaviour Change: why is it often so hard to help it happen?

Charles Jennings

A fascinating article recently published on the Fast Company blog should be required reading for all learning and talent professionals as well as for leaders and managers. Alan Deutschman, the author of ‘ Change or Die ’ makes a pretty stark statement about people’s reluctance to change: “What if a well-informed, trusted authority figure said you had to make difficult and enduring changes in the way you think and act? If you didn''t, your time would end soon -- a lot sooner than it had to.

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From Courses to Campaigns : using the 70:20:10 approach

Charles Jennings

One of the major strategic objectives for many HR and L&D departments in 2016 and beyond will be to extend their focus and services beyond courses and out into the workplace. There are many reasons why this objective makes good sense. Firstly, we know that learning is a powerful and continuous process that occurs daily at work and throughout life. Courses may help with the basics, or to refresh our knowledge, but courses alone won’t deliver high performance.

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Building a Culture of Continuous Learning

Charles Jennings

Most people get it. Classes, courses and curricula – structured learning events – don’t provide all the tools in the toolkit. They’re bit-players in a much larger world of organisational learning and performance.

Workplace Learning: Adding, Embedding & Extracting

Charles Jennings

High performing individuals, teams and organisations focus on exploiting development opportunities in the workplace because that’s where most of the learning happens. Adding Learning to Work When faced with the opportunities to help with workplace learning, many HR, talent development, and learning professionals react by simply adding learning to the workflow.

70:20:10 Primer

Charles Jennings

I have often been asked to explain the fundamentals of 70:20:10 as a strategic framework quickly and simply. I wrote the one-page ‘primer’ below to serve that immediate purpose. Please feel free to use it for any no-commercial purposes. It is published here under the Creative Commons: Attribution – Non-Commercial – Share Alike Licence (CC BY-NC-SA 2.0 If you are looking for a more detailed resource, see below the Primer. Primer What is 70:20:10?

It’s Only 65% !

Charles Jennings

The results of yet another 70:20:10 survey were published recently. The researchers (possibly on work experience) declared that “ 50:26:24 is the average learning mix in most companies right now ”. The report of the 50:26:24 survey went on to say: “It’s widely accepted that the 70:20:10 model is the most effective learning blend for business, but getting to that perfect mix can be a challenge.

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Nothing Has Changed. Everything Has Changed.

Charles Jennings

A Revolution or a Slow Demise? I’ve recently read Clark Quinn’s excellent new ‘Revolutionize Learning & Development’ book. Clark always provides a thoughtful and enlightening perspective. There are some observations and suggestions in here that get to the heart of the issues around the fact that our approaches to building capability through learning need a radical rethink.

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70:20:10 - A Framework for High Performance Development Practices

Charles Jennings

Over the past few years the 70:20:10 model for development has captured the imagination of organisations across the world. Some organisations apply 70:20:10 principles to targeted and specific development solutions. Others use it more strategically as a way to help them rethink and reposition their wider learning philosophies.

What Does the Training Department Do When Training Doesn’t Work?

Charles Jennings

The global training industry is large and in growth again post-2008. Data provided by the US membership organisation Training Industry suggests annual growth around 6% per year since 2009. Training Industry estimates the 2012 figures for the training market at $131billion in the USA and $160billion for the rest of the world – a global total of $291billion.

Heading towards high performance

Charles Jennings

This article was initially published on the Totara website on 4th January 2017. Welcome to the first instalment of our new Disruption Debate series, where we speak to leading industry experts to discover more about disruption in the L&D industry. In this post, Totara Learning's Chief Commercial Officer Lars Hyland speaks to Charles Jennings. Charles is a co-founder of the 70:20:10 Institute , as well as a leading thinker and practitioner in learning, development and performance”.

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Development Mindsets and 70:20:10

Charles Jennings

Professor Carol Dweck is a psychologist at Stanford University and the prime force behind mindset theory. Dweck’s research has led her to the conclusion that each individual will place themselves on a continuum according to their implicit belief of where their own ability originates.

The #Blimage Challenge

Charles Jennings

For a bit of fun this afternoon my colleague Jane Hart set a few of us a #Blimage challenge. I hadn’t come across this particular game before but having subjected myself to an iced water dunking along with millions of others last year I was reasonably pleased to see that this one only requires a stream of consciousness and a blog post rather than a stream of cold water.

2016 Top Tools for Learning

Charles Jennings

The Centre for Learning & Performance Technologies’ 10th Anniversary ‘Top Tools for Learning’ Survey closes midday UK time on Friday 23 September 2016. Jane Hart’s work in establishing this survey and encouraging people to reflect on the tools that they use to support learning of others, and also the tools that support their own personal and professional learning, is laudable. Each year’s survey output is both extremely interesting and useful.

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The Best of Times, The Worst of Times: opportunities and challenges for the L&D profession

Charles Jennings

“It was the best of times, it was the worst of times, it was the age of wisdom, it was the age of foolishness, it was the epoch of belief, it was the epoch of incredulity, it was the season of light, it was the season of darkness, it was the spring of hope, it was the winter of despair, we had everything before us, we had nothing before us, we were all going direct to Heaven, we were all going direct the other way.”

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Re-thinking Workplace Learning: extracting rather than adding

Charles Jennings

A decade ago the Corporate Executive Board published a report detailing the findings of a study into the role managers can play in employee development. By almost any standards the sample in this study was large – 8,500 cases drawn from 14 organisations across six industries in nine countries.

2015 Top Tools for Learning

Charles Jennings

Jane Hart’s 9th Annual ‘Top Tools for Learning’ Survey closes on Friday 19th September 2015 and will be published the following Monday. If you haven’t already voted, please take a visit here and do so if you’re reading this before the close date. If it’s too late, make sure you’ve marked up the action to contribute to next year’s survey. My list of top tools for learning in 2015 : Google Search : ‘Professor Google’ is he is known in my house.

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Jay Cross Memorial Award - 2017

Charles Jennings

The Internet Time Alliance Jay Cross Memorial Award is presented to a workplace learning professional who has contributed in positive ways to the field of Real Learning and is reflective of Jay’s lifetime of work. Recipients champion workplace and social learning practices inside their organization and/or on the wider stage. They share their work in public and often challenge conventional wisdom.

The Only Person Who Behaves Sensibly Is My Tailor

Charles Jennings

“The only person who behaves sensibly is my tailor. He takes new measurements every time he sees me. All the rest go on with their old measurements.” George Bernard Shaw I’ve always enjoyed George Bernard Shaw’s writing. He was a man who made a great deal of sense to me. I started reading his books in my early teenage years and many of the ideas in them have stuck.

Start with the 70. Plan for the 100.

Charles Jennings

This article draws on ideas and supporting material from a new book published for the first time in English last week. 702010 towards 100% performance by Jos Arets, Charles Jennings & Vivian Heijnen Copyright: Sutler Media Language: English Pages: 313 Size: 30.5cm x 23.5 cm (12 X 9.25 inches) It provides the first comprehensive and practical guidance for supporting the 70:20:10 model.

MANAGERS AND MAD HATTERS: WORK THAT STRETCHES

Charles Jennings

This is the third and final of three posts adapted from articles I’ve written for Inside Learning Technologies & Skills magazine. It was published and distributed in the magazine for the Learning Technologies Conference and Exhibition in London 25-26 January 2012. It's a poor sort of memory that only works backwards,” says the White Queen to Alice. In the previous two

Language Learning - an Exemplar of the 70:20:10 Approach?

Charles Jennings

Humans are an incredibly inquisitive and extremely social species. The characteristics that helped us reach our dominant position on planet earth are intimately linked with our search for understanding and our social nature. These also drive our learning patterns. And our ability to learn continuously the way we do has underpinned our success and our creativity throughout history. We are all life-long learners. There is no doubt about that - even more so than we may imagine.

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Managing Learning?

Charles Jennings

Donald Taylor recently published an article titled ‘ What does ‘LMS’ mean today ?’. In it Donald posited something I’ve been advocating for years. It is this. Learning can only be managed by the individual in whose head the learning is occurring.

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The Need to Adapt to the Speed of Change or Die: lessons for L&D from the retail industry

Charles Jennings

Yesterday another great British institution slid into the history books. HMV opened its first retail shop in Oxford Street, London in 1921 with great brouhaha. Composer Edwin Elgar took part in the opening ceremony. Yesterday, 91 years on, the company shut its shops and handed its administration over to Deloitte with the expectation that its assets will be sold where possible and the company laid to rest.

Inaugural Jay Cross Memorial Award

Charles Jennings

Reposted from the Internet Time Alliance website. The Internet Time Alliance Jay Cross Memorial Award is presented to a workplace learning professional who has contributed in positive ways to the field of Real Learning and is reflective of Jay’s lifetime of work. Recipients champion workplace and social learning practices inside their organisation and/or on the wider stage. They share their work in public and often challenge conventional wisdom.

Determinism, Best Practice, and the ‘Training Solution’

Charles Jennings

Determinism is the philosophical idea that every event, including every human decision and action, is the inevitable result of preceding actions and that, given certain conditions, there is only one outcome. Nothing else can happen. Deterministic views of the world assume everything is a jigsaw puzzle rather then a chess game and that for every problem there is a single solution.

The Driving Test: the canary in the mine for formal training?

Charles Jennings

The first chapter of ‘ 70:20:10 towards 100% performance’ (the recent book by Arets, Jennings & Heijnen) is titled ‘the training bubble’. It takes a quick look at the history, the lure, and some of the problems that have been brought about by thinking only in the formal training paradigm rather than in the performance paradigm.

In a Complex World, Continuous Learning and Simple Truths Prevail

Charles Jennings

The book ‘The Big Short: Inside the Doomsday Machine’ is Michael Lewis’ marvellous account of the idiocy and greed that led to the sub-prime bubble and the resulting global financial crisis. Lewis’ book focuses on a few smart people who saw the simple truths beneath the complex world of financial jiggery-pokery that led to wealthy people becoming even wealthier on the backs of others who were

Social & Workplace Learning through the 70:20:10 Lens

Charles Jennings

There have been millions of words written and spoken about ‘informal’ and social learning over the past few years. In fact, if a Martian had just arrived on Earth and strayed into a meeting of Learning and Development professionals or into a learning conference, or even picked up a professional journal, he would logically assume that these were the only ways humans learned. Actually, the

The Power of Conversations

Charles Jennings

“we tell ourselves stories in order to live” Haruki Murakami Jerome Bruner (1915- ) is one of the greatest educational psychologists the world has ever produced. He has spent his long lifetime studying learning and the human mind. Still active and in post as a Research Professor at New York University in his 95th year, Bruner has long realised the value of conversations and

Learning in Wonderland: the untapped potential of workplace learning

Charles Jennings

This is the first of three posts adapted from articles I have written for Inside Learning Technologies & Skills magazine. This article appeared in November 2011. The second and third articles will be posted here a little while after they have been published in the magazine. I’ve taken Lewis Carroll’s ‘Alice in Wonderland’ as a theme for the series. The illustrations here are Sir John Tenniel’s

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Why the Real Power of eLearning is Social

Charles Jennings

This post was prompted by a webinar I gave on behalf of Citrix/GoToWebinar on 6th July 2011 and originally posted as a guest post on the Learning Pool blog. I’ve made a few changes to it here. Looking Back eLearning has been with us in one form or another for at least the past 50 years, maybe longer. Probably the first player on the enterprise eLearning block was the University of Illinois

When Learning is the Work: Approaches for supporting learning in the workplace

Charles Jennings

Two weeks ago I ran a webinar under this title for Citrix. At the start I posed the question “when you think about one great learning experience you’ve had, can you remember where it occurred? Was it in a classroom or workshop, or did it occur while you were completing the task?” I’ve asked this question, or variations of it, many times over the past few years. The response from this group

Compliance Training: does it really work?

Charles Jennings

Until relatively recently I’d always bought into the argument that organising regulatory and compliance training is one of the important and necessary tasks for an L&D department. Every organisation has compliance and regulatory requirements it needs to meet. In highly regulated industries even more so. So it seemed sensible then that part of the obligation should fall on L&D to train employees