solving problems together
NOVEMBER 25, 2019
Exceptions require cooperation and collaboration to solve. We can see the the narration of work in small bits that over time become a flow and later patterns emerge. Humans are very good at pattern recognition. Exception handling is complex work, which requires sensemaking, curiosity, and initiative. Today’s complex work may become tomorrow’s merely complicated or even simple work. In complex situations there is no time to commission a detailed analysis.