Design Principles for Complex, Unpredictable, People Oriented Systems
APRIL 13, 2012
An IBM Global CEO Study conducted in 2010 concluded that complexity was the primary challenge emerging out of its conversations with 1,500 CEOs and senior government officials. A similar view was expressed by Roger Martin , the dean of the University of Toronto’s Rotman School of Management in an excellent January, 2010 article in the NY Times - Multicultural Business Theory. But the mechanisms to increase robustness will in turn make the system considerably more complex.