Birgit Mager and the Evolution of Service Design

Adaptive Path

Birgit Mager has watched service design evolve since the mid-nineties, and has been hugely influential in its development. She holds the first service design professorship at the University of Applied Sciences, Cologne, Germany, is the President and Co-Founder of the International Service Design Network , and Editor-in-Chief of Touchpoint , the International Journal of Service Design. Ayla Newhouse [AN]: How did you arrive at service design as your path?

Edge Perspectives with John Hagel: The Power of Power Laws

John Hagel

In many respects, the history of Western business in the twentieth century represents an effort to build scalable operations through standardization designed to serve “average consumers”. The problem is that most of our analytical tools are designed to understand Gaussian worlds.

Trending Sources

Edge Perspectives with John Hagel: Community 2.0

John Hagel

We see this very much in open source communities where talent development and reputation building are key motivations for participation As customers gain more power, they will want to become more deeply involved in the design, delivery and tailoring of products and services to meet their needs.

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Consulting with Libya in 2007 ? Clay Shirky

Clay Shirky

After Tahrir: Protecting US Muslims from Bigotry » Consulting with Libya in 2007. Over the weekend, Evgeny Morozov asked about my consulting with the Libyan government in 2007. The idea was that those cities would be more economically successful if local policies related to the tourist trade were designed by the locals themselves. (I 23 Responses to “Consulting with Libya in 2007” Franky says: March 24, 2011 at 10:35 am. Clay Shirky.

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ROI and Metrics in eLearning

Tony Karrer

Does it cost less to design and develop online teaching and learning today than it did a few years ago? In this article, Clive Shepherd argues the case for return on investment (ROI) as a ROI from Workflow-Based E-Learning Business process management (BPM), workflow management, business activity monitoring (BAM), and workforce optimization software also are designed to reduce lag time. I'm working on an article around the use of ROI and metrics in eLearning.

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Doc Searls Weblog · Still at Newspapers 1.x

Doc Searls

August 15, 2007 in Future , Ideas , News , Past , problems | 37 comments I’m late weighing in on the New York Times’ reported decision to drop Times Select. 37 comments Comments feed for this article Trackback link: [link] Sheila Lennon on August 15, 2007 at 10:43 pm “1.

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Master's Education Technology or Instructional Design - Which Programs? Why?

Tony Karrer

I would like to take a two year Master's program in education, education technology, or instructional design. I'm hoping people might be able to help a reader who has an inquiry that I really don't know much about. I've been reading your blog for a while. I've read the an older blog post on Online Master's program's , but I am still quite lost. Right now I'm leaning towards the University of Colorado Denver or the San Diego program.

Flash Quiz Tools

Tony Karrer

StudyMate provides an authoring environment that requires no experience with Flash programming, game design, or HTML. Update June 2008 - added one free flash quiz tool based on a question I received. This tool is listed at the bottom. A client wanted to create online quizzes that would live inside of a larger site. They didn't really need tracking of user responses, instead they wanted them to be fun.

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Kirschner, Sweller, Clark (2006) - Summary

Stephen Downes: Half an Hour

Thus, constructivism does not lead to a prescriptive instructional design theory. Note: I'm posting this as an example of a rigorous examination and deconstruction of an academic paper. these are my notes on Kirschner, Sweller and Clark's paper Why Minimal Guidance During Instruction Does Not Work: An Analysis of the Failure of Constructivist, Discovery, Problem-Based, Experiential, and Inquiry-Based Teaching.

Irving Wladawsky-Berger: The Life Cycle of a Business

Irving Wladawsky-Berger

Home Archives Subscribe « Reflections on Complex Systems | Main | Talent, Innovation and Competitiveness » April 23, 2007 The Life Cycle of a Business As I near retirement from IBM at the end of May, I have been thinking a lot about the institution that I have spent 37 years in, and more generally, I have been reflecting on the intrinsic nature of the world of business in which I have lived all these years.

Design Takes Over: Making Beauty Out of Necessity

Irving Wladawsky-Berger

I particularly enjoyed reading Design Takes Over , the 2036 prediction by Paola Antonelli , senior curator for architecture and design at New York’s Museum of Modern Art. She starts her short and elegant article, by first explaining the importance of design in our increasingly fast changing and complex world: “There are still people who believe that design is just about making things, people and places pretty. Designers stand between revolutions and everyday life.

Doc Searls Weblog · Future to Newspapers: Jump in the river

Doc Searls

Doc Searls Weblog Home About Subscribe to feed ‹ Nice Vue • Been there, fun that › Future to Newspapers: Jump in the river October 19, 2007 in Future , Journalism | 42 comments Here’s the problem with most news: it isn’t. on October 19, 2007 at 9:00 am [.]

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Doc Searls Weblog · Can marketing be conversational?

Doc Searls

September 19, 2007 in Ideas | 21 comments Not long after Cluetrain came out, Jakob Nielsen floored me by pointing out something that should have been obvious but proved easy to miss: that the authors “defected&# from marketing and took sides with markets against it.

Edge Perspectives with John Hagel: Unanswered Questions at Supernova 2007

John Hagel

In the process, the rationale for the firm will fundamentally shift – from Ronald Coase’s classic view of the firm as an institution designed to economize on transaction and coordination costs we are likely to shift to a rationale focused on accelerating talent development.

Irving Wladawsky-Berger: The 2007 IBM Business Leadership Forum

Irving Wladawsky-Berger

The 2007 BLF was a truly global event, including over 500 attendees from 75 different countries. Irving Wladawsky-Berger A collection of observations, news and resources on the changing nature of innovation, technology, leadership, and other subjects.

Do you want to DO design thinking? Start with the d.School's.

Bob Sutton

April 2007: Tips for dealing with workplace jerks. Design school project teaches bike safety - The Stanford Daily Online. Tim Brown: Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation. Bill Moggridge: Designing Interactions. On the temptation to declare "email bankruptcy" » Do you want to DO design thinking? This compilation is intended as an active toolkit to support your design thinking practice.

Instructional Design

Tony Karrer

Posts around instructional design topics, especially those related to instructional design around custom eLearning: What Clients Really Want The basis for many of the instructional design decisions. Top Ten Suggested New Year's Resolutions for eLearning Professionals Several instructional design patterns are discussed. The move of instructional design towards SME and user-generated content. Learning Design Different Now?

Irving Wladawsky-Berger: A Key Trend for 2007 - and Beyond

Irving Wladawsky-Berger

Home Archives Subscribe « Applying "Lean" Thinking to Healthcare Solutions | Main | Outsourcing and Collaboration » January 01, 2007 A Key Trend for 2007 - and Beyond As the New Year begins, it is traditional to review key events from the last year and make predictions for the coming one. So, let me start the year by commenting on a key trend that I believe will similarly take off in 2007 and become more widely accepted in the marketplace as the year progresses.

Norman’s Design of Future Things

Clark Quinn

Donald Norman’s book, The Design of Everyday Things is a must-read for anyone who creates artifacts or interfaces for humans. In the book, Don talks about how new technologies are increasingly smart, e.g. cars are almost self-driving (and since the book was published back in 2007, they’re now already on the cusp). At the end, he comes up with a set of design principles: Provide rich, complex, and natural signals. design strategy technology

Irving Wladawsky-Berger: Creativity, Innovation and Design

Irving Wladawsky-Berger

In early June, Imperial College and the Royal College of Art announced the creation of a new center - Design-London - to bring together the disciplines of design, engineering, technology and business to address jointly the challenges of innovation in an increasingly global, competitive economy.

eLearning Design - Posts about Designing eLearning

Tony Karrer

I received a question about a particular eLearning Design challenge that someone was facing and I realized that the title of my blog and the way I post doesn't really do justice to talking about design and patterns in designing eLearning in this blog. I'll try to work on that, but here's a list of posts that are relevant to eLearning design and eLearning patterns: What Clients Really Want The basis for many of the eLearning design decisions.

e-Clippings (Learning As Art): 2007 edublog winners announced!

Mark Oehlert

» December 10, 2007 2007 edublog winners announced! Congrats to all the 2007 edublog award can find the whole list here. Posted by: Stephen Downes | December 12, 2007 at 06:14 PM The comments to this entry are closed.

Hard Finding Good Developers / Designers

Tony Karrer

I just saw a post by Karl Kapp that discusses the fact that there's a shortage of IT professionals. Some facts he cites: In September 2006, IT employment stood at 3,667,100 up 4.2% from 2005 (an all time high) 79 percent of IT workers work in IT-reliant companies (health care and financial services, industries enabled by IT but not focused on IT) From 2000 to 2004, the number of incoming US undergraduates planning to major in Computer Science dropped by 60%. Estimated 1.5

Doc Searls Weblog · KFI’s tower closer to going back up

Doc Searls

“We’re one of a handful of stations designated as civil defense stations,&# he said. 24 comments Comments feed for this article Trackback link: [link] Danny Silverman on November 29, 2007 at 10:09 am Wow, that’s neat.

Irving Wladawsky-Berger: Think, Play, Do: Technology, Innovation, and Organization

Irving Wladawsky-Berger

Home Archives Subscribe « Nihilism vs Optimism | Main | Creativity, Innovation and Design » July 23, 2007 Think, Play, Do: Technology, Innovation, and Organization Last month I attended Supernova 2007 in San Francisco.

Learnlets » ‘No Limits’ Design

Clark Quinn

Trainer’s Notebook: Just A Few Participatory Facilitation Techniques

Beth Kanter

Many of us do this and take content notes, but it is also great to take notes about instructional design and facilitation techniques. This approach to brainstorming and synthesis is based on Design Thinking methods. … Read More Capacity Tips Tools and Tactics Training Design

e-Clippings (Learning As Art): 2007 edublog awards are now open for voting.and Im torn

Mark Oehlert

» December 06, 2007 2007 edublog awards are now open for voting.and Im torn Hurry, hurry, step right up and cast your vote! The 2007 edublog Awards are now open for voting. Posted by: mark oehlert | December 07, 2007 at 10:23 PM hi mark -- i'm a huge fan of your work.

e-Clippings (Learning As Art): Avanoo.a new twist on surveys and collective (or collected?) wisdom

Mark Oehlert

» June 22, 2007 Avanoo.a June 22, 2007 in Working Together | Permalink Technorati Tags : survey TrackBack TrackBack URL for this entry: [link] Listed below are links to weblogs that reference Avanoo.a

Learnlets » Design trumps production!

Clark Quinn

Tony Tags me on 2007 Traffic Stats | Full Circle Associates

Nancy White

Share and Enjoy: 5 responses so far 5 Responses to “Tony Tags me on 2007 Traffic Stats&# # Tony Karrer on 14 Jan 2008 at 4:35 pm Nancy, thanks for sharing.

Learnlets » Game Design Docs Example

Clark Quinn

Learnlets » Game Design Docs Example

Clark Quinn

Irving Wladawsky-Berger: SOA, Services and Business Architecture

Irving Wladawsky-Berger

Home Archives Subscribe « 21st Century Grand Challenges | Main | A Few Thoughts on a Long Career » May 14, 2007 SOA, Services and Business Architecture At the end of May, I will be participating in an IBM sponsored conference - Impact 2007. Such components are a pre-requisite for sophisticated tools like those used in Computer-Aided Design (CAD) and Supply Chain Management.

Informal Learning Blog » Designing a Web-Based Learning Ecology

Jay Cross's Informal Learning

e-Clippings (Learning As Art): Reflections from Adaptive Paths UX Week 2007

Mark Oehlert

e-Clippings (Learning As Art) Home Archives Subscribe About My Social Networks « A foot in both worlds.working on a MacBook | Main | Facebook on iPhone (Inside Facebook) » August 25, 2007 Reflections from Adaptive Paths UX Week 2007 I had a little time now to digest all that I heard at the user experience/design conference named UX Week 2007 and put on by Adaptive Path. thought theyd have put a bit more design into the actual conference.

Training Design

Tony Karrer

I've been struggling a bit to capture a concept that I believe represents a fairly fundamental shift in how we need to think about Training Design. Oh, and I called it Learning Design in the diagrams, but I'm afraid that it's really more about Training Design.

New! 2012+ Trends Map

Ross Dawson

Our Trend Blend 2007+ map based on the London subway map spawned an entire genre of trend maps based on city train lines. design Future of business Social trends Technology trends

Doc Searls Weblog · How to be a Boston Driver

Doc Searls

Doc Searls Weblog Home About Subscribe to feed ‹ How to be a Boston pedestrian • Supply and Demand that Supplies › How to be a Boston Driver October 24, 2007 in Art , Fun , Life , Places , Science , Travel , infrastructure , problems | 13 comments 1) Ignore traffic rules.

e-Clippings (Learning As Art): Must-have Firefox Entensions and Fixes

Mark Oehlert

e-Clippings (Learning As Art) Home Archives Subscribe About My Social Networks « me.dium | Main | Learning Styles and Visualization » August 07, 2007 Must-have Firefox Entensions and Fixes Everybody knows that the entire staff here at e-Clippings World Headquarters uses Firefox.