David Gurteen

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Blog Post: Steve Jobs on "Think Different"

David Gurteen

By David Gurteen You may be getting a little bit tired of all the stories and videos posted online about Steve Jobs but I am still enjoying and learning from them. This video is from an Apple "Think Different" - Internal Meeting in September 1997 - just 10 weeks or so after he returned to Apple.

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Blog Post: Do you have listening difficulties?

David Gurteen

By David Gurteen We all appreciate the benefits of listening such as listening to ignite other people's thinking But most of us are not that good at it. As Stephen Covey points out we tend to listen with the intent to reply rather than to understand or we fall into the trap of ditting other people's stories or we start to judge or evaluate what they have to say. There are many techniques that we can learn to improve our listening ability such as empathic listening.

Blog Post: The communication issues that prevent effective leadership

David Gurteen

By David Gurteen Here are three interesting Harris Poll statistics from an HBR article The Top Complaints from Employees About Their Leaders by Lou Solomon. Complaint 3: 52% of U.S. workers say leaders do not make the time to meet with them Complaint 4: 51% of U.S. workers say leaders refuse to talk subordinates Complaint 7: 36% of U.S. workers say leaders don't know employees names.

Business cases are a waste of time!

David Gurteen

By David Gurteen Knowledge managers are always asking how they can obtain support for a KM project by demonstrating the ROI especially as the measuring the ROI of a KM initiative is so difficult. This article by Susan Cramm on the Harvard Business Publishing website is about IT projects but I think is even more applicable to KM projects.

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Blog Post: Knowledge principles for government

David Gurteen

By David Gurteen It is tremendous to see a resurgence in KM in UK Government in the form of a set of Knowledge Principles. This set of knowledge principles has been designed by Knowledge and Information Management (KIM) practitioners in government to assist their colleagues in developing strategies and plans to improve how knowledge is shared in their departments. Knowledge is not information, although information management principles may be applied to captured knowledge.

Blog Post: Fearing doing something

David Gurteen

By David Gurteen What is going on in the world, that when I propose a knowledge cafe instead of a talk, I am told it is not a good idea as people will not enroll if they feel they have to do something! Is our educational system so bad that people would rather sit silent through a talk & chalk, death-by-powertpoint presentation rather than listen to a short talk followed by some engaging conversation?

Blog Post: The Mehrabian Myth - another persistent myth

David Gurteen

By David Gurteen Recently, I pointed out that although the Hawthorne Effect was real - the research that it was based on was flawed - yet we still call it the Hawthorne Effect. So in some ways it is a bit of a myth. Here is another persistent myth - the Mehrabian Myth.

Twitter as a tool for Personal Knowledge Management

David Gurteen

By David Gurteen Eric Mack thinks that within 18 months Twitter will change our world. I agree! I see three key benefits of using Twitter: It lowers resistance to sharing information. The 140 character limitation is now a strength.) It makes it easy to tap into a global mindset. And it provides quick recognition and feedback for what you think and know. Credit: Eric Mack. But I am disappointed to find so few KM people Tweeting.

Blog Post: Decisions Are Emotional, Not Logical

David Gurteen

By David Gurteen If a big part of Knowledge Management is about improving decision making then we should take more notice of fascinating research such as this: Decisions Are Emotional - Not Logical: The Neuroscience behind Decision Making. Are You Easily Disgusted? You May Be a Conservative. Scientists Discover An Environmental Message That Resonates With Conservatives. This isn't about liberal verses conservative thinking. It is about how we all think and make decisions.

Blog Post: Empowering conversation in the workplace

David Gurteen

By David Gurteen Conversation is not a nice-to-have but a critical competence of a 21st-century organisation. But often we take it for granted and fail to capitalise on the power of conversation to drive performance, transfer learning, build relationships, make better decisions, innovate and more! On May 11th, I will be taking part in a 1-day workshop on Empowering conversation in the workplace , organized by the Henley Forum.

Blog Post: Gurteen Knowledge Tweets: April 2017

David Gurteen

By David Gurteen Here are some of my more popular recent tweets. Take a look, if you are not a Tweeter, you will get a good idea of how I use it by browsing the list of micro-posts. Pop The Bubble: Having Conversations that Make Us Think [link] #GoodToTalk. Tacit Knowledge and cognitive bias [link]. Incentives Don't Help People Change, but Peer Pressure Does [link]. Want to encourage cooperation? Try exchanging names [link] /fascinating research.

Blog Post: Upcoming Knowledge Events

David Gurteen

By David Gurteen Here are some of the major KM events taking place around the world in the coming months and ones in which I am actively involved. You will find a full list on my website where you can also subscribe to both regional e-mail alerts and RSS feeds which will keep you informed of new and upcoming events. 5th International Conference on Innovation and Entrepreneurship 2017. 26 - 27 Apr 2017, Kuala Lumpur, Malaysia. APQC's 2017 Knowledge Management Conference.

Blog Post: What is good for business is not necessarily good for society!

David Gurteen

By David Gurteen Its good to see the likes of Michael Porter questioning capitalism in this Harvard Business Publishing interview on Rethinking Capitalism.

Blog Post: Clay Shirky on Cognitive Surplus

David Gurteen

By David Gurteen My son Jonathan bought me Clay Shirky's book Cognitive Surplus for my birthday and I am looking forward to settling down to read it.

The story of TOMS Shoes

David Gurteen

By David Gurteen I love this story of TOMS shoes. So far they have given over 150,000 pairs of shoes to children in need around the world. The story is a great example of how you can create a for-profit business and still do "social good". Blake Mycoskie , while on holiday in Argentina.

Blog Post: Non-violent communication: Ed you have a big mouth!

David Gurteen

By David Gurteen My daughter Sally posted a short item on her blog recently about the verb "to be" and violent communication. Can we (or should we) ever say that 'something is', if it is not a permanent state of being?

Blog Post: Hot knowledge tweets: March 2011

David Gurteen

By David Gurteen Here are some of my more interesting Tweets for Feb-Mar 2011. Take a look, if you are not a Tweeter, you will get a good idea of how I use it by browsing the list of micro-posts. And if you like what you see then subscribe to my Tweets. A better way to solve poverty: train women as engineers so they can transform their villages. link] #SocialGood. 2011-03-25 20:20:08 UTC. Dilbert on learning from mistakes [link] #KM. 2011-03-25 15:07:13 UTC.

Blog Post: From information to conversation - We have to talk!

David Gurteen

By David Gurteen This is a lovely post on conversation by Esko Kilpi on why we need to talk. For those of you who have attended one of my knowledge cafe workshops - you will recognise the message - I say it in different words but the meaning is the same. People often need to act and make decisions in situations in which causality is poorly understood, where there is considerable uncertainty and people hold different beliefs and have personal biases.

Blog Post: Alternative facts are not really facts

David Gurteen

By David Gurteen I am sure most of you by now will have heard the phrase alternative facts. This is what Wikipedia says if you are not familiar with the term.

Blog Post: Facts don't necessarily have the power to change our minds.

David Gurteen

By David Gurteen So we consider ourselves to be objective - well if not that, at least capable of being objective. But its much harder then we think. I recently tweeted the Wikipedia page that lists our cognitive biases. I am amazed just how many of them there are - maybe a 100 or more. Its a very sobering list including decision-making and behavioural biases, biases in probability and belief, social biases and memory errors. And then recently I came across this article on How facts backfire.

Blog Post: The Hawthorne effect: does being watched effect behaviour?

David Gurteen

By David Gurteen. The Hawthorne effect is where individuals modify their behavior in response to their awareness of being taken notice of or observed. Credit: Hawthorne effect. You are probably familiar with the Hawthorne effect. It is frequently referenced in management literature. What you might not know is that the research was flawed and the story is a bit of a myth.

Blog Post: How do we speak truth to power?

David Gurteen

By David Gurteen You may have come across the phrase "speak truth to power" a lot in the last year and wondered quite what it meant, and it's origin. The Quakers coined the phrase during in the mid-1950s. It was a call for the United States to stand firm against fascism and other forms of totalitarianism. I think it can take two meanings.

Blog Post: Why we never think alone

David Gurteen

By David Gurteen I went up to the RSA in London recently to hear a talk "Why we never think alone" by Steven Sloman, a cognitive scientist, The talk was to promote his recent book co-authored with Philip Fernbach: The Knowledge Illusion: Why We Never Think Alone. And quite a fascinating, thought provoking talk it was too. Here are few clips from the book. We think we know far more than we actually do.

Blog Post: Churchill on Democracy

David Gurteen

By David Gurteen I came across two interesting but connected quotes from Winston Churchill recently (or at least I thought I had). Both very relevant in current times. The best argument against Democracy is a five-minute conversation with the average voter. Credit: Winston Churchill. Many forms of Government have been tried, and will be tried in this world of sin and woe. No one pretends that democracy is perfect or all-wise.

Blog Post: Upcoming Knowledge Events

David Gurteen

By David Gurteen Here are some of the major KM events taking place around the world in the coming months and ones in which I am actively involved. You will find a full list on my website where you can also subscribe to both regional e-mail alerts and RSS feeds which will keep you informed of new and upcoming events. Knowledge For Development, Global Partnership Conference 2017. 03 - 04 Apr 2017, Geneva, Switzerland. 9th European Conference on Intellectual Capital.

Blog Post: Gurteen Knowledge Tweets: March 2017

David Gurteen

By David Gurteen Here are some of my more popular recent tweets. Take a look, if you are not a Tweeter, you will get a good idea of how I use it by browsing the list of micro-posts. Being A Good Listener [link]. Are We Listening To Our Children? link]. Encouraging Dissent in Decision-Making [link]. How to defeat groupthink: Five solutions [link]. A new type of CSR: Why I disbanded Unilever's CSR department, in a nutshell [link].

Blog Post: The Knowledge Caf? as a metaphor

David Gurteen

By David Gurteen I am often asked how the Knowledge Café got it's name. Well, it is not just a name for a conversational method to bring people together in conversation but a metaphor for that process. Let me explain. The term "café," frequently written as "cafe" without the e-acute accent, comes from the French and means "coffee.". And of course, a café is a small restaurant which mostly serves coffee, tea, other drinks and an assortment of snacks.

Blog Post: Freedom of speech is more than just a value

David Gurteen

By David Gurteen You may be familiar with the controversy going on in Canada over the views of Prof. Jordan B. Peterson at the University of Toronto. If you are not then here is an except from Wikipedia that summarises the issue.

Blog Post: Zoom as a platform for virtual Knowledge Caf?s

David Gurteen

By David Gurteen I mentioned last month that I was experimenting with a potential virtual Knowledge Café platform - Zoom Meetings. Well I am delighted to say that the two experiments I ran clearly demonstrated that Zoom was more than up to the task. Now of course virtual meetings or Cafés can never really match their face-to-face counterparts but Zoom works amazingly well. I have written up why it is viable and how it works - take a look.

Blog Post: I am asking you for permission to continue

David Gurteen

By David Gurteen What with Brexit and Trump I have been dismayed this last year by the lack of respect that people, especially politicians show for each other. Regardless of your politic leanings or views on oil pipelines, I hope you admire the way that Justin Trudeau handles this situation when demonstrators interrupted him recently in a town hall meeting in Winnipeg. How are we ever going to sort out the problems we face in the world if we can't talk respectfully with each other

Blog Post: Gurteen Knowledge Tweets: February 2017

David Gurteen

By David Gurteen Here are some of my more popular recent tweets. Take a look, if you are not a Tweeter, you will get a good idea of how I use it by browsing the list of micro-posts. Decisions Are Emotional, Not Logical: The Neuroscience behind Decision Making [link]. MIT Researchers Made a “GPS for Social Interaction” [link]. What Research Says About Transferring Explicit Knowledge: To Share or Not to Share [link]. In a Difficult Conversation, Listen More Than You Talk [link].

Blog Post: Exploring the relationship between space, collaboration and knowledge transfer

David Gurteen

By David Gurteen A few years ago Paul Corney asked a number of Knowledge & Information Management (KIM) professionals about the environment in which they worked. He believes that creating the right environment is one of the core requirements to nurturing a culture where people are willing to share. The results of that questionnaire were shared at a workshop, at the annual KM UK conference and as an open report.

Blog Post: The last of human freedoms

David Gurteen

By David Gurteen In 1989, I first read Stephen Covey's The 7 Habits of Highly Effective People and he introduced me to the life and work of Viktor Frankl. Viktor Frankl was an internationally renowned psychiatrist. In 1946, he wrote the book Man's Search for Meaning.

KM Tweeters!

David Gurteen

By David Gurteen I started out with a simple mission to compile a top ten list of people who regularly tweeted on KM inspired by this list Ten People All Twitter Beginners Should be Following. And of course, like a good Tweeter I announced my intent on Twitter only to be reminded by @Nimmy that. Patrick DiDomenico had already created a pretty comprehensive list of 80 or so of KM tweeters: Must-Follow Twitterers on Twitter | KnowledgeManagement. So what to do?

Blog Post: Give people a say

David Gurteen

By David Gurteen I think the Knowledge Café is often at its best in organizations when it is used to convene conversations to give people “a say” in topics and issues that are relevant to them and where they can express their opinions freely. This helps them make better sense of the issues and allows them to appreciate that other people have different perspectives to them. This helps build community.

Blog Post: Zoom Meetings

David Gurteen

By David Gurteen I am experimenting with a potential Virtual Knowledge Cafe platform - Zoom Meetings. The experiment is confined to my local time zone right now but if all goes well I will open it up globally. Download Zoom and connect with me if you wish to play with it.). If you don't want to read too much - just watch these two videos and you will see why I think it will make a viable platform for Virtual Knowledge Cafes. Ignore the content - just see the format :-). Large Group Conversation.

Blog Post: Gurteen Knowledge Tweets: January 2017

David Gurteen

By David Gurteen Here are some of my more popular recent tweets. Take a look, if you are not a Tweeter, you will get a good idea of how I use it by browsing the list of micro-posts. Why Conversation, not Content, is King [link]. Knowledge Management Summit Indonesia 2017 - call for papers [link]. Three Strategies for Creating a Culture of Everyday, Everywhere Experimentation [link]. Relearning the Art of Asking Questions [link].

Blog Post: Upcoming Knowledge Events

David Gurteen

By David Gurteen Here are some of the major KM events taking place around the world in the coming months and ones in which I am actively involved. You will find a full list on my website where you can also subscribe to both regional e-mail alerts and RSS feeds which will keep you informed of new and upcoming events. IntraTeam Event Copenhagen 2017. 28 Feb - 02 Mar 2017, Copenhagen, Denmark. Henley Forum Annual Conference 2017. 01 - 02 Mar 2017, Henley on Thames, United Kingdom.

Blog Post: Who should you be talking with?

David Gurteen

By David Gurteen The discussion on "What makes a powerful question?" in the Gurteen Knowledge Community group on Linkedin has pretty much wound down. But take a look if you have not already - there are some really useful insights there. And take a look at David Griffith's recent post on Do you ignite knowledge wildfires? where he makes the point that Knowledge Management doesn't have to be about the theatre of action.

Blog Post: Four great ownership questions from Peter Block

David Gurteen

By David Gurteen I run two interactive sessions at KM Asia in Hong Kong just before Christmas. 09:45 - 10:00 Connection before content. Consider yourselves as much an owner and co-creator of the conference experience as the Chair, speakers and facilitators. This ice-breaker session is driven by four 'ownership' questions from Peter Block. The most revealing of which is: To what extent are you prepared to take responsibility for the learning and engagement of others at this event?'. "We