Trending Sources

How the Client Experience Defines the New ROI of Social Business – Finally, A New KPI in the Making

Luis Suarez

How the Client Experience Defines the New ROI of Social Business. That’s just one example of many of how we can aim higher to strike a balanced, measurable set of outcomes to prove the ROI of Social Business. This is your new ROI: start by improving the client experience through the employee experience. This is far too easy.

ROI 49

How Much Time Should Your Nonprofit Invest In Different Social Media Channels?

Beth Kanter

According to David Almacy, the best five tools to measure social media ROI right now are: TweetDeck. Flickr Photo by Yung Tsai. By Sacha Evans.

Twitter Digest for 2011-05-07

Jane Hart

What Is The ROI Of A Conversation? Twitter in the classroom – the sequel, from The New York Times [link] #. RT @ socialmedia2day : Life Without Twitter – An Infographic | Social Media Today [link] #. Powered by Twitter Tools. Uncategorized twitterlink] #. link] #. Join me.

ROI 10

Conversation + Twitter

Jay Cross's Informal Learning

Sometimes you can “ measure an ROI on informal learning investment. recording of the conversation is here. Our zany slides. 308 tweets!

ROI 2

Twitter potpourri

Harold Jarche

I’m still figuring out how best to integrate Twitter to my personal knowledge management processes. Composing Twitter messages using only brainwaves #learntrends - The Future? On calculating ROI for human activities (economics, learning, marketing, etc.)  nickcharney 17 Things we Used to Do (before Twitter): Andrew McAfee.

Organizations Don’t Tweet – Review

Harold Jarche

Since the topic of return on investment often comes up from some detractors of social business, here are excerpts from Back to Front ROI. Book

You JUST hired this person.do you even know.

Mark Oehlert

how many Twitter followers they have? LinkedIn Connections? Instagram followers? Do you know if they have a blog/tumblr? Why not? Why not?

ROI 18

Why Your Nonprofit Should Invest in Video As Part Its Communications Strategy

Beth Kanter

Finding the ROI. It’s no surprise that a tactic with a cost is high and unclear ROI gets minimal resources. Photo Credit: Tristan Hanson.

Finding the time for networked learning

Harold Jarche

Social networks like Twitter or LinkedIn let you find the right people faster. Contact customers, partners or colleagues. Find information.

How to support informal learning

Jay Cross's Informal Learning

Here are two separate but related questions: Although almost anything is possible, is this ROI plausible? Cross: Is 353% ROI plausible?

Making social media happen in government: case study of NSW Department of Education

Ross Dawson

Barriers to engagement include loss of control, staff performance, ROI, brand reputation, security, and poor understanding. DET CEO Michael Coutts-Trotter embraced social media, including using Twitter and creating a number of YouTube videos. . Here are a few live notes from the event. . Enterprise 2.0

January 2014Nonprofit Blog Carnival: Measurement and Learning

Beth Kanter

Donna Mehr, Smart Annual Giving, wrote “ How To Evaluate the ROI of Your Annual Appeal.” Want Useful Analytics?  Benchmark. Mobile.

Future Approaches in UX: 10 FAUX Methods to Rock Your World 

Adaptive Path

Executives love a good Power Point presentation but nothing captures their attention like ROI metrics set to '80's hair metal.

Dear C-Suite: We Don’t Do Training Anymore

Dan Pontefract

In 2012, Peter Aceto, the President and CEO of ING DIRECT – a Canadian bank with 1.78 Two points come to mind from that speech.

Future Approaches in UX: 10 FAUX Methods to Rock Your World 

Adaptive Path

Executives love a good Power Point presentation but nothing captures their attention like ROI metrics set to '80's hair metal.

Can Social Media Give the Gift of Life?

Beth Kanter

How’s That for ROI? Contact Taryn or follow her on Twitter. Social Media is Saving Lives. by Taryn Degnan. Most of you don’t know my dad.

ROI 34

2012?s Top articles on Working Smarter

Jay Cross

Which countries have the most Twitter users per capita?  Creating a Return on Investment (ROI) calculation for Enterprise 2.0 Here’s how.

ROI 50

Business or Pleasure? - why not both: The product-to-service.

Martijn Linssen

soon-to-be ex-colleague asked me on Twitter: "No SSD?" What followed next was somewhat of a diabate (sic) by me with Frank and Dennis Howlett.

Smarter Nonprofit Networking: Building A Professional Network That Works for You

Beth Kanter

“You are not ever a genius all by yourself. like to balance two different approaches to professional networking,   strategic and serendipitous.

Edge Perspectives with John Hagel: Community 2.0

John Hagel

To make it easy, I keep the same acronyms – ROA, ROI and ROS - but just attach different meanings. Dont Count On It. ItR. conference.

ROI 88

Working Smarter eFieldbook $12

Jay Cross

Twitter and the Law of the Few    123. ROI is in the mind of the beholder    159. Network Era Productivity: Not Your Father’s ROI    194.

eBook 45

Business or Pleasure? - why not both: Klout. Nail. Coffin. Who cares?

Martijn Linssen

Quora: a gossiper's wet dream Twitter punctuation manners Ask not what your company can do for you,? Coffin. Who cares? Emphasis all mine.

Forgiveness - damned if you don't

Martijn Linssen

Whatever image you formed in your heart and mind ages ago, does it ROI having it there? Is it a wise investment to have that image there? Klout.

Pick of the Month: May 2012

Jane Hart

Here is my pick of the resources that I shared on Twitter and in my  Pick of the Day  in May. What we find cool, others find intimidating.

3DTLC Day 1 Update

Tony O'Driscoll

Last but not least, Koreen Olbrish of Tandem led a great panel talking about real ROI of virtual worlds. Go to Twitter and search on #3DTLC! Tags: Uncategorized 2b3d 3DTLC Chuck Hamilton IBM Karl Kapp Learning in 3D Proton Media Sharepoint Tandem Learning Thinkbalm Twitter Great day yesterday! You can get the report here.

ROI 1

Learning With and From Others: Restructuring Budgets for Social Learning

Dan Pontefract

The trend may have started with Facebook and Twitter being used inside company firewalls as a toe in the water, but it quickly shifted to specific social media tools being developed for specific corporate uses. But where is the ROI? Originally posted to T+D Magazine, January 2011 Edition. Reprinted here with permission. More with less.

Friday’s Finds #7

Harold Jarche

From the Twitter files this past week: via @c4lpt - 10 Strategies for Integrating Learning and Work (part 3). ROI: Productivity in a Networked Era: Not Your Fathers ROI  CLO article. via @1ernesto1 - Cheater or Collaborator? via @johnsgunn - Canadians have no legitimate expectation of privacy when they use the Internet.

The False Promise of "Adopt now, and all will adapt"

Martijn Linssen

There are a lot of simple tools out there that will give every employee a voice in this, maximising your ROI. Sure does. Coffin. Who cares?

Why Corporate Training is Broken And How to Fix It

Jay Cross

Training directors learned enough accounting to talk about ROI. Instant messenger, Twitter clones, podcasts. Executive Summary 3. Hart).

How To 100

Generations, Social and Enterprise: adopt vs adapt

Martijn Linssen

Oh my the implications involved, the political consequence, the loss of face - versus money saved, gained, invested and ROI-ed. Heck no, either.

Social Media Planning and Evaluation for NGOs

Nancy White

There is more than quantitative metrics for evaluating your social media ROI. Dutch perspective on ROI. Strategic Social Media Planning.

ROI 13

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

And Twitter. How do you measure your ROI on intuition? to I hate titling these blog posts with the words “community management.&#

ROI 2

CLO Symposium

Jay Cross

What was Columbus’s ROI?” Our theme was “Game-Changing Learning: Development for the New Normal.” Stephen M.R. Just Ja

ROI 15

Micro vs Macro Production

Mark Oehlert

have really become quite addicted to Twitter (see graph, courtesy of Tweetstats ). Twitter Oddly enough, its not how I used to feel.

Social and Network Learning - Free Online Discussion - June 18

Tony Karrer

How can ROI be calculated? What lessons can learning professionals apply from Facebook, Twitter, iPhone applications, and other software and technology trends? Topics include: ROI of networks, Value Networks, fragmented conversations and sensemaking, and the next stages of social and learning networks in organizations.

ROI 2

My Conversation With Eric Ries on the benefits of Lean Start Up Principles for Nonprofits

Beth Kanter

Funders that ask for ROI to soon create a bad dynamic for innovation.  Venture capitalists fund start up businesses.  Here’s the method.  

Why Your Nonprofit Should Be A Big Listener

Beth Kanter

Twitter: @upwell_us. Their team also leads attention campaigns, informed by data and inspired by online conversations. What is Big Listening?

Social Media Planning and Evaluation for NGOs | Full Circle Associates

Nancy White

Qualitative Evaluation There is more than quantitative metrics for evaluating your social media ROI. What about the new Bing.com ?) Thanks!

Origins of “eLearning”

Jay Cross

meant to be serious. Coincidence happens. Newton derived his results first, but Leibniz published first. mail was becoming e mail. Who cares? License

ROI 8

Origins of “eLearning”

Jay Cross

meant to be serious. Coincidence happens. Newton derived his results first, but Leibniz published first. mail was becoming e mail. Who cares? License

ROI 8