Trending Sources

How the Client Experience Defines the New ROI of Social Business – Finally, A New KPI in the Making

Luis Suarez

How the Client Experience Defines the New ROI of Social Business. That’s just one example of many of how we can aim higher to strike a balanced, measurable set of outcomes to prove the ROI of Social Business. This is your new ROI: start by improving the client experience through the employee experience. This is far too easy.

ROI 44

How Much Time Should Your Nonprofit Invest In Different Social Media Channels?

Beth Kanter

According to David Almacy, the best five tools to measure social media ROI right now are: TweetDeck. Flickr Photo by Yung Tsai. By Sacha Evans.

Twitter Digest for 2011-05-07

Jane Hart

What Is The ROI Of A Conversation? Twitter in the classroom – the sequel, from The New York Times [link] #. RT @ socialmedia2day : Life Without Twitter – An Infographic | Social Media Today [link] #. Powered by Twitter Tools. Uncategorized twitterlink] #. link] #. visual.ly Join me.

ROI 2

Conversation + Twitter

Jay Cross's Informal Learning

Sometimes you can “ measure an ROI on informal learning investment. A recording of the conversation is here. Our zany slides. 308 tweets!

Getting More Value from Your Social Media

Kevin Wheeler

Many organizations have a Twitter account, a Facebook fan page, a LinkedIn page and perhaps other social media vehicles as well. While these are valuable ways to approach a variety of people and offer many channels for communication, they can also lead to candidate confusion and to a loss of ROI. Number converted to hires. Join us.

ROI 36

Organizations Don’t Tweet – Review

Harold Jarche

Since the topic of return on investment often comes up from some detractors of social business, here are excerpts from Back to Front ROI. Book

You JUST hired this person.do you even know.

Mark Oehlert

how many Twitter followers they have? LinkedIn Connections? Instagram followers? Do you know if they have a blog/tumblr? Why not? Why not?

ROI 17

Finding the time for networked learning

Harold Jarche

Social networks like Twitter or LinkedIn let you find the right people faster. Contact customers, partners or colleagues. Find information.

Why Your Nonprofit Should Invest in Video As Part Its Communications Strategy

Beth Kanter

Finding the ROI. It’s no surprise that a tactic with a cost is high and unclear ROI gets minimal resources. Photo Credit: Tristan Hanson.

Making social media happen in government: case study of NSW Department of Education

Ross Dawson

Barriers to engagement include loss of control, staff performance, ROI, brand reputation, security, and poor understanding. DET CEO Michael Coutts-Trotter embraced social media, including using Twitter and creating a number of YouTube videos. . Here are a few live notes from the event. . Enterprise 2.0

How to support informal learning

Jay Cross's Informal Learning

Here are two separate but related questions: Although almost anything is possible, is this ROI plausible? Cross: Is 353% ROI plausible?

Future Approaches in UX: 10 FAUX Methods to Rock Your World 

Adaptive Path

Executives love a good Power Point presentation but nothing captures their attention like ROI metrics set to '80's hair metal.

Dear C-Suite: We Don’t Do Training Anymore

Dan Pontefract

Why don’t you visit him on Twitter (@ceo_ingdirect) or his open blog at blog.ingdirect.ca. Two points come to mind from that speech.

Future Approaches in UX: 10 FAUX Methods to Rock Your World 

Adaptive Path

Executives love a good Power Point presentation but nothing captures their attention like ROI metrics set to '80's hair metal.

January 2014Nonprofit Blog Carnival: Measurement and Learning

Beth Kanter

Donna Mehr, Smart Annual Giving, wrote “ How To Evaluate the ROI of Your Annual Appeal.” Photo by Notemily. Want Useful Analytics?

Can Social Media Give the Gift of Life?

Beth Kanter

How’s That for ROI? Contact Taryn or follow her on Twitter. Social Media is Saving Lives. by Taryn Degnan. Most of you don’t know my dad.

ROI 28

iPad & eBooks: A Game Changer for Blended Learning

Xyleme

Follow @dawnpoulos on Twitter. Home About Podcasts Videos Xyleme Inc. Of course not! Learn more about Dawn here. Produced by Covisio. and CSS

eBook 59

Business or Pleasure? - why not both: Klout. Nail. Coffin. Who cares?

Martijn Linssen

Quora: a gossiper's wet dream Twitter punctuation manners Ask not what your company can do for you,? Business or Pleasure? - Coffin. Very 1.0

Smarter Nonprofit Networking: Building A Professional Network That Works for You

Beth Kanter

Many times we don’t value serendipity because we don’t see an immediate ROI. “You are not ever a genius all by yourself.

2012?s Top articles on Working Smarter

Jay Cross

Which countries have the most Twitter users per capita? Creating a Return on Investment (ROI) calculation for Enterprise 2.0 Here’s how.

ROI 42

Forgiveness - damned if you don't

Martijn Linssen

Whatever image you formed in your heart and mind ages ago, does it ROI having it there? Business or Pleasure? - If so, why are you doing so?

Learning With and From Others: Restructuring Budgets for Social Learning

Dan Pontefract

The trend may have started with Facebook and Twitter being used inside company firewalls as a toe in the water, but it quickly shifted to specific social media tools being developed for specific corporate uses. But where is the ROI? Originally posted to T+D Magazine, January 2011 Edition. Reprinted here with permission. More with less.

Working Smarter eFieldbook $12

Jay Cross

Twitter and the Law of the Few 123. ROI is in the mind of the beholder 159. Network Era Productivity: Not Your Father’s ROI 194.

eBook 39

Edge Perspectives with John Hagel: Community 2.0

John Hagel

To make it easy, I keep the same acronyms – ROA, ROI and ROS - but just attach different meanings. Dont Count On It. ItR. conference.

ROI 74

Pick of the Month: May 2012

Jane Hart

Here is my pick of the resources that I shared on Twitter and in my Pick of the Day in May. Shooting ourselves in the foot. Pick of the Mont

The False Promise of "Adopt now, and all will adapt"

Martijn Linssen

There are a lot of simple tools out there that will give every employee a voice in this, maximising your ROI. Business or Pleasure? - Sure does.

Friday’s Finds #7

Harold Jarche

From the Twitter files this past week: via @c4lpt - 10 Strategies for Integrating Learning and Work (part 3). ROI: Productivity in a Networked Era: Not Your Fathers ROI CLO article. via @1ernesto1 - Cheater or Collaborator? via @johnsgunn - Canadians have no legitimate expectation of privacy when they use the Internet.

Business or Pleasure? - why not both: The product-to-service.

Martijn Linssen

A soon-to-be ex-colleague asked me on Twitter: "No SSD?" Business or Pleasure? - In IT, every day life - everywhere. Asking a lot of money!

Why Corporate Training is Broken And How to Fix It

Jay Cross

Training directors learned enough accounting to talk about ROI. Instant messenger, Twitter clones, podcasts. Executive Summary 3. Hart).

How To 107

CLO Symposium

Jay Cross

What was Columbus’s ROI?” Our theme was “Game-Changing Learning: Development for the New Normal.” Stephen M.R. Just Ja

ROI 19

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

And Twitter. How do you measure your ROI on intuition? to I hate titling these blog posts with the words “community management.&#

Generations, Social and Enterprise: adopt vs adapt

Martijn Linssen

Oh my the implications involved, the political consequence, the loss of face - versus money saved, gained, invested and ROI-ed. Heck no, either.

Micro vs Macro Production

Mark Oehlert

I have really become quite addicted to Twitter (see graph, courtesy of Tweetstats ). Twitter Oddly enough, its not how I used to feel.

Social and Network Learning - Free Online Discussion - June 18

Tony Karrer

How can ROI be calculated? What lessons can learning professionals apply from Facebook, Twitter, iPhone applications, and other software and technology trends? Topics include: ROI of networks, Value Networks, fragmented conversations and sensemaking, and the next stages of social and learning networks in organizations.

My Conversation With Eric Ries on the benefits of Lean Start Up Principles for Nonprofits

Beth Kanter

Funders that ask for ROI to soon create a bad dynamic for innovation. Q: Nonprofits do not exist to make money, but for social change.

Origins of “eLearning”

Jay Cross

I meant to be serious. Coincidence happens. Newton derived his results first, but Leibniz published first. e was in the air. E-loan announced e-track.

Origins of “eLearning”

Jay Cross

I meant to be serious. Coincidence happens. Newton derived his results first, but Leibniz published first. e was in the air. E-loan announced e-track.

ROI 10

Why Your Nonprofit Should Be A Big Listener

Beth Kanter

5 Big Listening Helps You Identify Which Angle of Your Issue Has the Best ROI. Twitter: @upwell_us. What is Big Listening?

ROI 20

Friday’s Finds #5

Harold Jarche

From the Twitter files: The big news this week was the Iranian election and almost all of the news was via social media, as the broadcast media were shown to be powerless against the Iranian state, but not the people: “This feels like Tiananmen. “Is Twitter replacing blog comments? via @robpatrob. via @hnauheimer.

Friday’s Finds #31

Harold Jarche

What I learned this past week on Twitter: Picture: Rhizomes & Roots by @VenessaMiemis. Web 2.0: A simple (working) definition. Web 1.0 = me.