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Online communities learn new practices, report higher ROI

Dion Hinchcliffe

Better integration across the board and real measures of ROI are a hallmark The growing trend of supporting the activities and strategic objectives of a business through digital communities continued to mature and gain refinements this year.

ROI 55

Online communities learn new practices, report higher ROI

Dion Hinchcliffe

Better integration across the board and real measures of ROI are a hallmark. The growing trend of supporting the activities and strategic objectives of a business through digital communities continued to mature and gain refinements this year. Collaboration

ROI 55

Not Your Father’s ROI

Jay Cross

Productivity in a Networked era: Not Your Father’s ROI. But like Pontiacs and Oldsmobiles, old-school ROI’s day in the sun is waning.

ROI 61

Relevance Trumps ROI

Jay Cross

Excerpts from an article by CLO’s Deanna Hartley : Determining Relevance: Tangible vs. Intangible . Is this delighting our customers?’ Just Jay

ROI 39

ROI and Metrics in eLearning

Tony Karrer

I'm working on an article around the use of ROI and metrics in eLearning. This level of evaluation will increase the visibility of learning and development efforts, because successful implementation of Level 3 evaluation Internet Time Blog: ROI is toast. ROI is toast. What do we mean by ROI? How do you calculate ROI?

ROI 54

How Much Time Should Your Nonprofit Invest In Different Social Media Channels?

Beth Kanter

According to David Almacy, the best five tools to measure social media ROI right now are: TweetDeck. Flickr Photo by Yung Tsai. By Sacha Evans.

Social ROI?

Clark Quinn

Someone was stating that talking about ROI of the social network was important but hard to do now, and essentially wondered if there was new thinking in this area. Ok, so I’ve been thinking about this, but not sure what the current state of play is. So let me ask the question. With social media, I believe it’s the same thing.

UX Metrics for Noobs and Skeptics: An Interview With Richard Dalton

Adaptive Path

MX: Managing Experience Management ROI/Business ValueThey say, if it moves measure it. I’ve been finding myself thinking a lot about how to measure UX lately — mainly to realize that I halfway don’t believe it’s possible. And that’s important. So I guess it’s time for me to learn more about UX metrics.

Learning, Corporations and ROI

Kevin Wheeler


High time for ROI

Jay Cross

Following a keynote by Ed Cohen, former CLO at Booz and now head of Satyam Computer Services’ School of Leadership, we launched into a ThinkTank session chaired by Cedric Coco of Lowe’s with observations from Kent Barnett (Knowledge Advisors), Michael Echols (Bellevue University’s Human Capital Lab), and Patti Phillips (of The ROI Institute).

eLearning is not the answer

Jay Cross

Business learning ROI Informal Learning Web 2.0eLearning is not a big cost-cutter. It didn’t work. Irrational exuberance? What happened?

selling workplace learning to the HSP

Harold Jarche

I proposed that if executives ask for the ROI of an initiative, it really means that they do not believe in it. Source: perpetual beta series.

ROI 89

Internet Time Blog » High time for ROI

Jay Cross

What Does the Training Department Do When Training Doesn’t Work?

Charles Jennings

Sometimes isolating ROI is easy, sometimes it’s impossible. The global training industry is large and in growth again post-2008. n(d)-?set

Organizations Don’t Tweet – Review

Harold Jarche

Since the topic of return on investment often comes up from some detractors of social business, here are excerpts from Back to Front ROI. Book

A ‘Field of Dreams’ Industry

Clark Quinn

LinkedIn has released their Workplace Learning report, and one aspect stood out: Only 8% of CEOS see biz impact of L&D, only 4% see ROI.

What is stopping companies from measuring learning: Skillsets, datasets, toolsets or mindsets?


L&D is no different—except to the extent that professionals must work even harder to demonstrate impactful training outcomes and ROI. "In

The Zeitgeist

Harold Jarche

Businesses often want to see the ROI of something before committing to it. I hear that relationships with customers are broken. Technology Wor

ROI 115

Zany times at Corporate Learning Trends

Jay Cross

Sometimes things go so far off the rails that all you can do is chuckle at life’s absurdity. Today at Learn Trends , I demonstrated my ability to screw up everything technical within reach. Instead of a presentation, we’d have lots of pieces of content on my desktop ready to call up in response to specific questions and topics. Bad idea.

From hierarchies to wirearchies

Harold Jarche

It’s also small enough so that the potential ROI does not drive the company off the rails. Each project at Yammer is a probe.

Yammer 144

Everyday heroes

Jay Cross

God knows, the world could use more heroes. What would an agenda for creating everyday heroes look like? So asks psychologist extraordinaire Phillip Zimbardo. Hi HeroCamp! From Zim himself! Everyone has the POTENTIAL to be a hero, but, for whatever reason, most people aren’t incited to practice heroism everyday. Join me there.

Conferences can be better, a whole lot better

Jay Cross

Provide a generic ROI proposal for attending to send to the boss, saving people the time of working out the value to be extracted from the event.

Internet Time Blog » Upcoming presentations

Jay Cross

Why Your Nonprofit Should Invest in Video As Part Its Communications Strategy

Beth Kanter

Finding the ROI. It’s no surprise that a tactic with a cost is high and unclear ROI gets minimal resources. Photo Credit: Tristan Hanson.

You JUST hired this you even know.

Mark Oehlert

Now if you hire me and block my networks, you get the ROI of Me - depending on who you ask, that''s worth either a lot or a little. Why not?

ROI 17

The Demise of Advertising Business Models

John Hagel

Some more metrics - return on information (ROI) and return on skills (ROS). If we take this logic to the next step, two other metrics become more and more important for both consumers and vendors – ROI and ROS. In this case, ROI stands for return on information. Well, one big red flag is the spread of ad blocking technology.

ROI 82

Business cases are a waste of time!

David Gurteen

By David Gurteen Knowledge managers are always asking how they can obtain support for a KM project by demonstrating the ROI especially as the measuring the ROI of a KM initiative is so difficult. Smart leaders don't waste their time with this. They play the game, but they know how to make the game worth playing.

ROI 43

Finding the time for networked learning

Harold Jarche

The ROI for social media in business is pretty obvious: reducing wasted time. Contact customers, partners or colleagues. Find information.

Download Chapter 1 of “The Purpose Effect” For Free

Dan Pontefract

Click here to download the Introduction and Chapter 1 of my new book The Purpose Effect. Click here to order the book on Amazon. Reviews.

ROI 37

Controversy over Informal Learning

Jay Cross

QUESTION: How can we assess the ROI of informal learning? But hold it, how to you assess the ROI of formal learning? Some still do.

Competitive knowledge

Harold Jarche

Gaining competitive knowledge is the obvious ROI for fostering internal and external communities of practice. Competitive knowledge.

ROI 70

Measure what’s important

Jay Cross

Because they’ve learned a narrow view of Return on Investment, namely ROI as seen through the eyes of a bank loan officer. Tom Stewart.

The future of Chief Marketing Officers and leadership

Ross Dawson

The low rating of finance skills seems to be a significant oversight, given the increased corporate emphasis on measurability and ROI in marketing.

ROI 103

Training Evaluation: a mug’s game

Harold Jarche

In Not Your Father’s ROI , Jay Cross suggests: Make a hypothesis of cause and effect. Efficiency is doing things right. Peter Drucker.

Future of Conferences: Why People Attend

Jay Cross

Basic foundation skills for those new to the field: ROI, design, media. I’m investigating the future of f2f conferences. Another “Badge”

Food for thought from the “secret ingredients” for designing food & beverages

Adaptive Path

Tags: Business Value Design Leaders Product Design ROI/Business Value UX Week Videos


IBM’s Trip to Become A Socially Integrated Enterprise

Luis Suarez

That, to me, is the real ROI of Social Computing. Are we there yet? Have we already made that transition successfully? SIE ). Probably not!

ROI 137

Thoughts on measurement

Harold Jarche

” “I don’t measure ROI” – Romesh Wadhwani. I call these Friday’s Finds. weissblatt – “Sharing is becoming a life skill.

ROI 31

What Learning & Development can learn from Mad Men


Show you how to use content analytics to prove the ROI of your training initiatives. "Our data shows [.] Alex "Sandy" Pentland.

Corporate Learning Trends- What Endures During Recessions

Kevin Wheeler

ROI is the holy grail of training professionals. They do not need any ROI studies. If they don’t believe this, no amount of ROI proof is likely to change their minds. I was controversial and tried to offer a different slant on what is emerging as best practice in learning. I have been there and tried it myself. Mentoring.