Trending Sources

Serving Experience As The Product

Adaptive Path

The experience is the product. Whether we talk about greeting cards, mobile apps, or vacation get-aways, the experience is the product.

Not Your Father’s ROI

Jay Cross

Productivity in a Networked era: Not Your Father’s ROI. Traditional ROI. Tags: ROI decision-making Look at Chrysler.

ROI 61

ROI and Metrics in eLearning

Tony Karrer

I'm working on an article around the use of ROI and metrics in eLearning. I did a quick search for resources and here's what I found. This level of evaluation will increase the visibility of learning and development efforts, because successful implementation of Level 3 evaluation Internet Time Blog: ROI is toast. ROI is toast.

ROI 54

Creating a Return on Investment (ROI) calculation for Enterprise 2.0 and internal social media

Ross Dawson

To be frank, I think ROI calculations for social initiatives are in most cases a waste of time, because so many of the benefits and costs are unknowable before the initiative. One of the resources I provide in the chapter is a table to help make ROI calculations. Increased productivity. Lower costs – product development.

Why Looking After Your Personal Brand in the Social Era Still Matters

Luis Suarez

Prioritize your social networking activities to generate the best ROI for your career goals. Actually, that’s not accurate. Probably not.

The Demise of Advertising Business Models

John Hagel

Growing power is simple – as consumers, we have far more choice regarding products and vendors, more information about those choices and more ability to switch from one vendor to another if we don’t feel that our needs are being met. This challenge will only intensify as we see growing fragmentation of product and service businesses.

ROI 82

Micro vs Macro Production

Mark Oehlert

So I feel really very remiss about not blogging so long. Oddly enough, its not how I used to feel. Back in the day".like Its different now. Twitter

From hierarchies to wirearchies

Harold Jarche

It’s also small enough so that the potential ROI does not drive the company off the rails. Each project at Yammer is a probe.

Yammer 144

Future of Conferences: Why People Attend

Jay Cross

Gather information about products, techniques, trends. Find out about new products, kick the tires, hear from vendors. Another “Badge” .

Organizations Don’t Tweet – Review

Harold Jarche

How do you manage online environments and encourage them to be a productive use of people’s time? Books

Food for thought from the “secret ingredients” for designing food & beverages

Adaptive Path

He did a great job of communicating how differently the food industry thinks, plans and designs food products. It’s becoming that season.

To Really Drive Enterprise 2.0 Forward We Need A Behaviour Change

Dan Pontefract

Why do I land on productive, and not collaborative, or engaged, or learned, or reciprocal, or connected? Being more productive is the end game.

Download Chapter 1 of “The Purpose Effect” For Free

Dan Pontefract

Click here to download the Introduction and Chapter 1 of my new book  The Purpose Effect. Click here to order the book on Amazon. Reviews.

ROI 34

Interview with Margret Schmidt, VP of User Experience Design and Research at TiVo (Part 3)

Adaptive Path

What did it take to make the site more of an extension of the TiVo product experience? As the company evolved the web site did too, and we added product features like online scheduling, and we enhanced customer support tools. We strive to deliver the best experience for our products, and the best research to inform decision making.

You JUST hired this you even know.

Mark Oehlert

Now if you hire me and block my networks, you get the ROI of Me - depending on who you ask, that''s worth either a lot or a little. Why not?

ROI 17

Measure what’s important

Jay Cross

Because they’ve learned a narrow view of Return on Investment, namely ROI as seen through the eyes of a bank loan officer. Tom Stewart.

Learning Content Management Systems (LCMS) for Managing Course Assets

Tony Karrer

Along the way, a lot of the LCMS products on the market have become more about a kind of authoring approached with content stored in a database that is transformed into courseware. They also handle asset management, but I really have not been seeing the kind of large scale adoption of LCMS products for that purpose. Sound familiar?

What is stopping companies from measuring learning: Skillsets, datasets, toolsets or mindsets?

Dawn of Learning

Accordingly, many business leaders adopt a perspective that places L&D expenses alongside product development, for example. Datasets.

Future Approaches in UX: 10 FAUX Methods to Rock Your World 

Adaptive Path

Artisanal Prototyping: A person, a product, a passion. Gamification , mental models , bodystorming , sketchboarding , Lean UX , service design.

The Untethered, Hyperconnected Enterprise

Irving Wladawsky-Berger

Unlike the academic panel, the CIOs emphasized the need for ROI analysis and careful planning, especially when considering big technology bets.  There are lots of unknowns because, early on, it is not clear how the market for a new product or service will develop.  But lots of questions remain as to what those implications might be. 

IBM’s Trip to Become A Socially Integrated Enterprise

Luis Suarez

That, to me, is the real ROI of Social Computing. Are we there yet? Have we already made that transition successfully? SIE ). Probably not!

Yammer and why activity streams are a key foundation for integrated applications and organizations

Ross Dawson

Since Tibbr’s launch’s Chatter product has developed its activity stream capabilities, and in fact now allows process steps to be taken from within the Chatter stream. Last year I wrote about activity streams in the context of Tibbr’s launch. Collaboration Enterprise 2.0

Healthy Nonprofit Work Culture: Shouldn’t That 2 Hour Conference Call Have Been An Email?

Beth Kanter

What are your best tips for healthy and productive meetings that don’t waste people’s time? Meetings that waste your time!

Future Approaches in UX: 10 FAUX Methods to Rock Your World 

Adaptive Path

Artisanal Prototyping: A person, a product, a passion. Gamification , mental models , bodystorming , sketchboarding , Lean UX , service design.

What’s Your Purpose?

Luis Suarez

Now, this is not, at all, at this point in time, about trying to figure out the ROI of Social Business. Projects Fail ’. Even today. Why not?

Corporate Learning Trends- What Endures During Recessions

Kevin Wheeler

While it is hard to fault the content of these programs, as they are usually generic and seem to make sense; there is also little evidence that they make a huge difference to profits, success, or productivity. ROI is the holy grail of training professionals. They do not need any ROI studies. have been there and tried it myself.

Signs that You May Need a Strategy

Adaptive Path

Experience design is seen by most organizations as a cost center, yet those of us in the practice spend most of our days and nights developing solutions that deliver disproportionate value to the organizations that employ us and the customers that purchase our products and services. You’re being asked the dreaded ROI of design question. 5.


Jay Cross

Well-Being is the umbrella term for leading a satisfying, healthy, productive happy existence. ” “Where’s the ROI?”

ROI 46

The State of Social Business – A State of Maturity?

Luis Suarez

“, or, my favourite one: “ What’s the ROI of Social Media? And what a couple of weeks that have gone through so far! and Why?

Edge Perspectives with John Hagel: Community 2.0

John Hagel

marketing vs. customer support vs. product development)? Again, ROI needs to be evaluated from both a participant and an organizer perspective.

ROI 74

Business or Pleasure? - why not both: Klout. Nail. Coffin. Who cares?

Martijn Linssen

Klout has none out of those three, AFAIC Successful business depends on a delicate blend of Marketing , Product and Service. Coffin. Who cares?

5 Infographics About Infographics To Master Basics in Five Minutes

Beth Kanter

Source: Hot Button Studio. Moment—Using your data to tell stories, make decisions, and change the world.” Source: Rickmann's Posterous.

Data 61

Return on Intangibles

Jay Cross

Simply this: Because knowledge has become the single most important factor of production, managing intellectual assets has become the single most important task of business.”. Because they’ve learned a narrow view of Return on Investment, namely ROI as seen through the eyes of a bank loan officer. Where’s the real value to come from?

User Experience = $5 Million per Employee

Adaptive Path

On Tuesday, Aaron Forth, the VP of Product at, spoke at UX Week. Tags: ROI/Business Value UX Week On Monday, it was announced that was to be acquired by Intuit for $170 million. Among the things he mentioned was that has 35 employees. I did some quick math, and then tweeted : has 35 employees.

On taking personalized ads personally

Doc Searls

What the ads reflect are the audience demographics approved by businesses willing to purchase impressions against a profile to which you fit in hopes of turning a ROI. Since it’s hard to respond point-by-point in Facebook’s commenting UI, I’ll do it here: It is not really fair to say Facebook identifies you as x,y and z.

ROI 47

Part 3 of 3: Personalized Learning

Dawn of Learning

Compounding the problem is the highly competitive nature of the industry requiring the constant introduction of new products and services: retailers are constantly updating menus, offering seasonal specials, testing new products.  As this is a first-generation, pilot application,  we don’t have an ROI on the project.

My top 10 favourite resources from February

Jane Hart

” 4 -  Relevance trumps ROI , Jay Cross, 15 February 2012. They happen below the surface. They are essentially the wrong measures.”

Advice for David Campbell, Chief Economist

Stephen Downes: Half an Hour

But not everything demonstrates ROI to the taxpayer, nor should it. But any attempt to represent their ROI is a bit facetious; we would build them no matter what. No individual element''s ROI can be calculated. We need to focus on attracting investment – particularly investment that fosters product or services export growth.

ROI 31

Why Corporate Training is Broken And How to Fix It

Jay Cross

They all offered great products. Training directors learned enough accounting to talk about ROI. Executive Summary 3. What’s the hurry?

How To 107

eLearning is not the answer

Jay Cross

After-the-fact finger pointing is not productive. I don’t use the term eLearning much these days. Replacing instructor-led events with living networks yields astounding gains in productivity. Business learning ROI Informal Learning Web 2.0eLearning is not a big cost-cutter. It didn’t work. Irrational exuberance?