Serving Experience As The Product
SEPTEMBER 16, 2013
The experience is the product. Whether we talk about greeting cards, mobile apps, or vacation get-aways, the experience is the product.
Not Your Father’s ROI
JUNE 28, 2009
Productivity in a Networked era: Not Your Father’s ROI. Traditional ROI. Tags: ROI decision-making Look at Chrysler.
ROI and Metrics in eLearning
OCTOBER 16, 2007
I'm working on an article around the use of ROI and metrics in eLearning. This level of evaluation will increase the visibility of learning and development efforts, because successful implementation of Level 3 evaluation Internet Time Blog: ROI is toast. ROI is toast. What do we mean by ROI? How do you calculate ROI?
Creating a Return on Investment (ROI) calculation for Enterprise 2.0 and internal social media
SEPTEMBER 6, 2012
To be frank, I think ROI calculations for social initiatives are in most cases a waste of time, because so many of the benefits and costs are unknowable before the initiative. One of the resources I provide in the chapter is a table to help make ROI calculations. Increased productivity. Lower costs – product development.
Why Looking After Your Personal Brand in the Social Era Still Matters
JULY 22, 2013
Prioritize your social networking activities to generate the best ROI for your career goals. Actually, that’s not accurate. Probably not.
Micro vs Macro Production
JANUARY 19, 2009
So I feel really very remiss about not blogging so long. Oddly enough, its not how I used to feel. Back in the day".like Its different now. Twitter
The Demise of Advertising Business Models
AUGUST 29, 2016
Growing power is simple – as consumers, we have far more choice regarding products and vendors, more information about those choices and more ability to switch from one vendor to another if we don’t feel that our needs are being met. This challenge will only intensify as we see growing fragmentation of product and service businesses.
From hierarchies to wirearchies
MARCH 17, 2013
It’s also small enough so that the potential ROI does not drive the company off the rails. Each project at Yammer is a probe.
Future of Conferences: Why People Attend
JANUARY 6, 2015
Gather information about products, techniques, trends. Find out about new products, kick the tires, hear from vendors. Another “Badge” .
Organizations Don’t Tweet – Review
MARCH 1, 2012
How do you manage online environments and encourage them to be a productive use of people’s time? Books
Food for thought from the “secret ingredients” for designing food & beverages
NOVEMBER 13, 2009
He did a great job of communicating how differently the food industry thinks, plans and designs food products. It’s becoming that season.
To Really Drive Enterprise 2.0 Forward We Need A Behaviour Change
NOVEMBER 28, 2011
Why do I land on productive, and not collaborative, or engaged, or learned, or reciprocal, or connected? Being more productive is the end game.
Interview with Margret Schmidt, VP of User Experience Design and Research at TiVo (Part 3)
JANUARY 26, 2009
What did it take to make the site more of an extension of the TiVo product experience? As the company evolved the web site did too, and we added product features like online scheduling, and we enhanced customer support tools. We strive to deliver the best experience for our products, and the best research to inform decision making.
What is stopping companies from measuring learning: Skillsets, datasets, toolsets or mindsets?
MAY 16, 2014
L&D is no different—except to the extent that professionals must work even harder to demonstrate impactful training outcomes and ROI. "In
Download Chapter 1 of “The Purpose Effect” For Free
JULY 9, 2016
Click here to download the Introduction and Chapter 1 of my new book The Purpose Effect. Click here to order the book on Amazon. Reviews.
Part 3 of 3: Personalized Learning
DECEMBER 9, 2012
Compounding the problem is the highly competitive nature of the industry requiring the constant introduction of new products and services: retailers are constantly updating menus, offering seasonal specials, testing new products. As this is a first-generation, pilot application, we don’t have an ROI on the project.
You JUST hired this person.do you even know.
AUGUST 15, 2014
Now if you hire me and block my networks, you get the ROI of Me - depending on who you ask, that''s worth either a lot or a little. Why not?
Learning Content Management Systems (LCMS) for Managing Course Assets
JANUARY 24, 2011
Along the way, a lot of the LCMS products on the market have become more about a kind of authoring approached with content stored in a database that is transformed into courseware. They also handle asset management, but I really have not been seeing the kind of large scale adoption of LCMS products for that purpose. Sound familiar?
Measure what’s important
JUNE 10, 2013
Because they’ve learned a narrow view of Return on Investment, namely ROI as seen through the eyes of a bank loan officer. Tom Stewart.
Future Approaches in UX: 10 FAUX Methods to Rock Your World
MAY 17, 2011
A Lite Brite is also an excellent tool for illustrating product roadmaps.). Artisanal Prototyping: A person, a product, a passion.
The Untethered, Hyperconnected Enterprise
JUNE 8, 2012
Unlike the academic panel, the CIOs emphasized the need for ROI analysis and careful planning, especially when considering big technology bets. On the other hand, legacy infrastructures are generally one of the key assets of a company, enabling it to deliver products and services to clients around the world.
IBM’s Trip to Become A Socially Integrated Enterprise
AUGUST 9, 2011
That, to me, is the real ROI of Social Computing. Are we there yet? Have we already made that transition successfully? SIE ). Probably not!
Yammer and why activity streams are a key foundation for integrated applications and organizations
MARCH 26, 2012
Since Tibbr’s launch Salesforce.com’s Chatter product has developed its activity stream capabilities, and in fact now allows process steps to be taken from within the Chatter stream. I was particularly interested in talking with them about Yammer’s shift to activity streams. Collaboration Enterprise 2.0
Future Approaches in UX: 10 FAUX Methods to Rock Your World
MAY 17, 2011
A Lite Brite is also excellent tool for illustrating product roadmaps.). Artisanal Prototyping: A person, a product, a passion.
Healthy Nonprofit Work Culture: Shouldn’t That 2 Hour Conference Call Have Been An Email?
JULY 20, 2015
What are your best tips for healthy and productive meetings that don’t waste people’s time? Meetings that waste your time!
Corporate Learning Trends- What Endures During Recessions
MARCH 3, 2011
While it is hard to fault the content of these programs, as they are usually generic and seem to make sense; there is also little evidence that they make a huge difference to profits, success, or productivity. ROI is the holy grail of training professionals. They do not need any ROI studies. Apprenticeships. Informal learnin g.
What’s Your Purpose?
OCTOBER 8, 2015
Now, this is not, at all, at this point in time, about trying to figure out the ROI of Social Business. Projects Fail ’. Even today. Why not?
Signs that You May Need a Strategy
AUGUST 3, 2009
Experience design is seen by most organizations as a cost center, yet those of us in the practice spend most of our days and nights developing solutions that deliver disproportionate value to the organizations that employ us and the customers that purchase our products and services. You’re being asked the dreaded ROI of design question.
AUGUST 9, 2012
Well-Being is the umbrella term for leading a satisfying, healthy, productive happy existence. ” “Where’s the ROI?”
The State of Social Business – A State of Maturity?
OCTOBER 10, 2012
“, or, my favourite one: “ What’s the ROI of Social Media? And what a couple of weeks that have gone through so far! and Why?
Edge Perspectives with John Hagel: Community 2.0
APRIL 1, 2007
marketing vs. customer support vs. product development)? Again, ROI needs to be evaluated from both a participant and an organizer perspective.
Business or Pleasure? - why not both: Klout. Nail. Coffin. Who cares?
NOVEMBER 25, 2010
Klout has none out of those three, AFAIC Successful business depends on a delicate blend of Marketing , Product and Service. Coffin. Who cares?
5 Infographics About Infographics To Master Basics in Five Minutes
SEPTEMBER 18, 2012
Source: Hot Button Studio. Moment—Using your data to tell stories, make decisions, and change the world.” It can also make using data fun !
Return on Intangibles
OCTOBER 6, 2013
Simply this: Because knowledge has become the single most important factor of production, managing intellectual assets has become the single most important task of business.”. Because they’ve learned a narrow view of Return on Investment, namely ROI as seen through the eyes of a bank loan officer. Where’s the real value to come from?
User Experience = $5 Million per Employee
SEPTEMBER 16, 2009
On Tuesday, Aaron Forth, the VP of Product at Mint.com, spoke at UX Week. Tags: ROI/Business Value UX Week On Monday, it was announced that Mint.com was to be acquired by Intuit for $170 million. Among the things he mentioned was that Mint.com has 35 employees. I did some quick math, and then tweeted : Mint.com has 35 employees.
My top 10 favourite resources from February
MARCH 1, 2012
” 4 - Relevance trumps ROI , Jay Cross, 15 February 2012. 1 - The Wikipedia way of motivating your employees , Forbes, 6 February 2012.
On taking personalized ads personally
MARCH 27, 2015
What the ads reflect are the audience demographics approved by businesses willing to purchase impressions against a profile to which you fit in hopes of turning a ROI. Since it’s hard to respond point-by-point in Facebook’s commenting UI, I’ll do it here: It is not really fair to say Facebook identifies you as x,y and z.
eLearning is not the answer
FEBRUARY 20, 2009
After-the-fact finger pointing is not productive. Replacing instructor-led events with living networks yields astounding gains in productivity. Business learning ROI Informal Learning Web 2.0eLearning is not a big cost-cutter. Corporations are flocking to eLearning for all the wrong reasons. It didn’t work. What happened?
Why Corporate Training is Broken And How to Fix It
JULY 17, 2012
They all offered great products. Training directors learned enough accounting to talk about ROI. Executive Summary 3. What’s the hurry?
Advice for David Campbell, Chief Economist
Stephen Downes: Half an Hour
FEBRUARY 21, 2015
But not everything demonstrates ROI to the taxpayer, nor should it. But any attempt to represent their ROI is a bit facetious; we would build them no matter what. No individual element''s ROI can be calculated. We need to focus on attracting investment – particularly investment that fosters product or services export growth.