Not Your Father’s ROI
JUNE 28, 2009
Productivity in a Networked era: Not Your Father’s ROI. But like Pontiacs and Oldsmobiles, old-school ROI’s day in the sun is waning.
Relevance Trumps ROI
FEBRUARY 15, 2012
Then generalize from talking to the sample of people to the whole organization.”. And if it’s not, they shouldn’t be doing it,” he said.
ROI and Metrics in eLearning
OCTOBER 16, 2007
I'm working on an article around the use of ROI and metrics in eLearning. I did a quick search for resources and here's what I found. This level of evaluation will increase the visibility of learning and development efforts, because successful implementation of Level 3 evaluation Internet Time Blog: ROI is toast. ROI is toast.
Creating a Return on Investment (ROI) calculation for Enterprise 2.0 and internal social media
SEPTEMBER 6, 2012
A major challenge for organizations that are considering internal social media initiatives is that a business case including a financial justification is frequently required. However if the organization requires a financial case, then those seeing the opportunity need to do what they can to create the case. hope you find it useful!
Organizations Don’t Tweet – Review
MARCH 1, 2012
The title, Organizations Don’t tweet, People Do – A manager’s guide to the social web by Euan Semple pretty well describes this book.
JANUARY 14, 2014
Someone was stating that talking about ROI of the social network was important but hard to do now, and essentially wondered if there was new thinking in this area. So let me ask the question. Ok, so I’ve been thinking about this, but not sure what the current state of play is. So, is this obvious, or are we still wrestling with this?
National Study Reveals: Digital and Social Media Are Delivering Results for Arts Organizations
NOVEMBER 22, 2011
National Study Reveals: Digital and Social Media Are Delivering for Arts Organizations , Guest Post by Mary Trudel and Rory MacPherson.
Senge, Learning Organizations and asking a question.
DECEMBER 2, 2012
Here is what I'm confused by - why haven't we been talking more about "learning organizations"? Exactly zero replies though.
To Really Drive Enterprise 2.0 Forward We Need A Behaviour Change
NOVEMBER 28, 2011
What an organization does with its employees and their blocks of available time to perform in the workplace is the quintessential Rubik’s Cube puzzle.
UX Metrics for Noobs and Skeptics: An Interview With Richard Dalton
FEBRUARY 16, 2011
And yet, without understanding the quantifiable effects, it’s very difficult to know or show what impact user experience is having in an organization. MX: Managing Experience Management ROI/Business ValueAnd that’s important. So I guess it’s time for me to learn more about UX metrics. Good numbers.
High time for ROI
SEPTEMBER 27, 2008
Following a keynote by Ed Cohen, former CLO at Booz and now head of Satyam Computer Servicesâ€™ School of Leadership, we launched into a ThinkTank session chaired by Cedric Coco of Loweâ€™s with observations from Kent Barnett (Knowledge Advisors), Michael Echols (Bellevue Universityâ€™s Human Capital Lab), and Patti Phillips (of The ROI Institute).
selling workplace learning to the HSP
NOVEMBER 29, 2015
proposed that if executives ask for the ROI of an initiative, it really means that they do not believe in it. Source: perpetual beta series.
Getting More Value from Your Social Media
NOVEMBER 24, 2010
However, most organizations are operating without an overarching strategy that defines how to get a solid and visible return from their social media approaches. Organizations are creating Facebook fan pages, LinkedIn groups and so on with little understanding of their goals for doing so. Number converted to hires. Join us.
The Evolving Social Organization
AUGUST 25, 2010
As organizations grow, the original simplicity gets harder to maintain. Current management wisdom – based on Robin Dunbar’s research ; the size of military units through history; and the work of management experts such as Tom Peters – considers the ideal size of an organization to be around 150 people. Complication.
From hierarchies to wirearchies
MARCH 17, 2013
Work in the network era needs to be both cooperative and collaborative , meaning that organizations have to support both types of activities.
OCTOBER 8, 2014
Many are challenging the hierarchical nature of the organization in an emerging networked economy. Let people safely experiment.
What Does the Training Department Do When Training Doesn’t Work?
MAY 1, 2014
Sometimes isolating ROI is easy, sometimes it’s impossible. The global training industry is large and in growth again post-2008. n(d)-?set
Conferences can be better, a whole lot better
JULY 29, 2015
People attend events to be with other people, to rub shoulders with colleagues from other organizations and with industry spokespeople and gurus.
Download Chapter 1 of “The Purpose Effect” For Free
JULY 9, 2016
Click here to download the Introduction and Chapter 1 of my new book The Purpose Effect. Click here to order the book on Amazon. Reviews.
The future of Chief Marketing Officers and leadership
OCTOBER 25, 2011
CMO Leadership in creating social organizations. As suggested above, that must be applied to transformation across the organization.
FEBRUARY 11, 2013
This is why curation and PKM skills are so important for organizations today. It’s what gets done with the knowledge that matters.
Playtime is Over: Reflecting on 2015’s Service Experience Conference
DECEMBER 3, 2015
Some organizations recognize this and seek out service design as a way to create that vision, innovate, or disrupt. Service design has matured.
You JUST hired this person.do you even know.
AUGUST 15, 2014
Do you have any idea at all what kind of network that person will be bringing into your organization? how many Twitter followers they have?
What is stopping companies from measuring learning: Skillsets, datasets, toolsets or mindsets?
Dawn of Learning
MAY 16, 2014
In short, learning and development organizations and departments are suffering from an analytics crisis. And this is a high-stakes issue.
Why Your Nonprofit Should Invest in Video As Part Its Communications Strategy
AUGUST 21, 2014
In fact, 80% of respondents said video is important to their organization today, 91% believe video will become more important in the next 3 years, and.
My Virtual Seminar: 16 (Mostly) Difficult Steps To Becoming A Customer-Driven Organization
JANUARY 15, 2009
considered what was the most important presentation I could give, what could actually make an impact on the lives of the people there, and it lead me to my talk, “16 (Mostly) Difficult Steps To Becoming A Customer-Driven Organization. I am presenting this on February 11 as part of our virtual seminar series. It can work.
Finding the time for networked learning
MARCH 7, 2011
For example, the largest stated benefit of organizations using social media is increasing speed of access to knowledge ( McKinsey 2010 ).
Measure what’s important
JUNE 10, 2013
Because they’ve learned a narrow view of Return on Investment, namely ROI as seen through the eyes of a bank loan officer. Tom Stewart.
Controversy over Informal Learning
APRIL 28, 2012
QUESTION: How can we assess the ROI of informal learning? But hold it, how to you assess the ROI of formal learning? What happened?
IBM’s Trip to Become A Socially Integrated Enterprise
AUGUST 9, 2011
That, to me, is the real ROI of Social Computing. Are we there yet? Have we already made that transition successfully? SIE ). Probably not!
Serving Experience As The Product
SEPTEMBER 16, 2013
It’s time organizations took a look at how we plan, manage, and organize around the experiences of customers. The U.S.
Dear C-Suite: We Don’t Do Training Anymore
NOVEMBER 4, 2013
In 2012, Peter Aceto, the President and CEO of ING DIRECT – a Canadian bank with 1.78 Two points come to mind from that speech.
Corporate Learning Trends- What Endures During Recessions
MARCH 3, 2011
ROI is the holy grail of training professionals. They do not need any ROI studies. If they don’t believe this, no amount of ROI proof is likely to change their minds. This last recession has been true to form with many organizations trimming learning back deeply and early. have been there and tried it myself.
Concise take on using informal learning for profitability
OCTOBER 20, 2011
Organizations that fail to take advantage of free technology like Skype and YouTube are leaving beaucoup money on the table. Marc’s a pal.
White House: Innovation in Higher Education
AUGUST 3, 2015
The event organizers made it clear that no media or social media was allowed during the event in order to have an open brainstorming session. It’s not an ROI equation. A few weeks ago, I received an invitation to the White House. The White House is secure. felt watched over with lovingkindness. 2. It’s their job. Expect it.
Healthy Nonprofit Work Culture: Shouldn’t That 2 Hour Conference Call Have Been An Email?
JULY 20, 2015
That is a slogan on a t-shirt, and while meant as a joke, it is all too familiar for many nonprofits. Meetings that waste your time!
How to support informal learning
Jay Cross's Informal Learning
JULY 12, 2010
organizations spend so much money on formal learning but spend little (if any) in support of informal learning? Cross: Is 353% ROI plausible?
Learning Content Management Systems (LCMS) for Managing Course Assets
JANUARY 24, 2011
But I’ve seen organizations cobble together solutions using SharePoint more than I’ve seen LCMS solutions. Some key elements in the learning technology strategy that Bryan talks to some of the bigger pictures questions that organizations need to think through. What’s the ROI for spending time doing this? Sound familiar?
Signs that You May Need a Strategy
AUGUST 3, 2009
Experience design is seen by most organizations as a cost center, yet those of us in the practice spend most of our days and nights developing solutions that deliver disproportionate value to the organizations that employ us and the customers that purchase our products and services. Like fix everything. 2.
My top 10 favourite resources from February
MARCH 1, 2012
” 4 - Relevance trumps ROI , Jay Cross, 15 February 2012. They happen below the surface. They are essentially the wrong measures.”