Trending Sources

Not Your Father’s ROI

Jay Cross

Productivity in a Networked era: Not Your Father’s ROI. But like Pontiacs and Oldsmobiles, old-school ROI’s day in the sun is waning.

ROI 61

Relevance Trumps ROI

Jay Cross

Then generalize from talking to the sample of people to the whole organization.”. And if it’s not, they shouldn’t be doing it,” he said.

ROI 39

ROI and Metrics in eLearning

Tony Karrer

I'm working on an article around the use of ROI and metrics in eLearning. I did a quick search for resources and here's what I found. This level of evaluation will increase the visibility of learning and development efforts, because successful implementation of Level 3 evaluation Internet Time Blog: ROI is toast. ROI is toast.

ROI 54

Creating a Return on Investment (ROI) calculation for Enterprise 2.0 and internal social media

Ross Dawson

A major challenge for organizations that are considering internal social media initiatives is that a business case including a financial justification is frequently required. However if the organization requires a financial case, then those seeing the opportunity need to do what they can to create the case. hope you find it useful!

Organizations Don’t Tweet – Review

Harold Jarche

The title, Organizations Don’t tweet, People Do – A manager’s guide to the social web by Euan Semple pretty well describes this book.

Social ROI?

Clark Quinn

Someone was stating that talking about ROI of the social network was important but hard to do now,  and essentially wondered if there was new thinking in this area.  So let me ask the question. Ok, so I’ve been thinking about this, but not sure what the current state of play is. So, is this obvious, or are we still wrestling with this?

National Study Reveals: Digital and Social Media Are Delivering Results for Arts Organizations

Beth Kanter

National Study Reveals: Digital and Social Media Are Delivering for Arts Organizations , Guest Post by Mary Trudel and Rory MacPherson.

Study 38

Senge, Learning Organizations and asking a question.

Mark Oehlert

Here is what I'm confused by - why haven't we been talking more about "learning organizations"? Exactly zero replies though.

To Really Drive Enterprise 2.0 Forward We Need A Behaviour Change

Dan Pontefract

What an organization does with its employees and their blocks of available time to perform in the workplace is the quintessential Rubik’s Cube puzzle.

UX Metrics for Noobs and Skeptics: An Interview With Richard Dalton

Adaptive Path

And yet, without understanding the quantifiable effects, it’s very difficult to know or show what impact user experience is having in an organization. MX: Managing Experience Management ROI/Business ValueAnd that’s important. So I guess it’s time for me to learn more about UX metrics. Good numbers.

High time for ROI

Jay Cross

Following a keynote by Ed Cohen, former CLO at Booz and now head of Satyam Computer Services’ School of Leadership, we launched into a ThinkTank session chaired by Cedric Coco of Lowe’s with observations from Kent Barnett (Knowledge Advisors), Michael Echols (Bellevue University’s Human Capital Lab), and Patti Phillips (of The ROI Institute).

selling workplace learning to the HSP

Harold Jarche

proposed that if executives ask for the ROI of an initiative, it really means that they do not believe in it. Source: perpetual beta series.

ROI 89

Getting More Value from Your Social Media

Kevin Wheeler

However, most organizations are operating without an overarching strategy that defines how to get a solid and visible return from their social media approaches.  Organizations are creating Facebook fan pages, LinkedIn groups and so on with little understanding of their goals for doing so.  Number converted to hires. Join us.

ROI 36

The Evolving Social Organization

Harold Jarche

As organizations grow, the original simplicity gets harder to maintain. Current management wisdom – based on Robin Dunbar’s research ; the size of military units through history; and the work of management experts such as Tom Peters – considers the ideal size of an organization to be around 150 people. Complication.

From hierarchies to wirearchies

Harold Jarche

Work in the network era needs to be both  cooperative and collaborative , meaning that organizations have to support both types of activities.

Yammer 144

The Zeitgeist

Harold Jarche

Many are challenging the hierarchical nature of the organization in an emerging networked economy. Let people safely experiment.

ROI 115

What is stopping companies from measuring learning: Skillsets, datasets, toolsets or mindsets?


In short, learning and development organizations and departments are suffering from an analytics crisis. And this is a high-stakes issue.

What Does the Training Department Do When Training Doesn’t Work?

Charles Jennings

Sometimes isolating ROI is easy, sometimes it’s impossible. The global training industry is large and in growth again post-2008. n(d)-?set

Conferences can be better, a whole lot better

Jay Cross

People attend events to be with other people, to rub shoulders with colleagues from other organizations and with industry spokespeople and gurus.

The future of Chief Marketing Officers and leadership

Ross Dawson

CMO Leadership in creating social organizations. As suggested above, that must be applied to transformation across the organization.

ROI 103

Download Chapter 1 of “The Purpose Effect” For Free

Dan Pontefract

Click here to download the Introduction and Chapter 1 of my new book  The Purpose Effect. Click here to order the book on Amazon. Reviews.

ROI 37

Competitive knowledge

Harold Jarche

This is why curation and PKM skills are so important for organizations today. It’s what gets done with the knowledge that matters.

ROI 70

Playtime is Over: Reflecting on 2015’s Service Experience Conference

Adaptive Path

Some organizations recognize this and seek out service design as a way to create that vision, innovate, or disrupt. Service design has matured.

You JUST hired this you even know.

Mark Oehlert

Do you have any idea at all what kind of network that person will be bringing into your organization? how many Twitter followers they have?

ROI 17

Why Your Nonprofit Should Invest in Video As Part Its Communications Strategy

Beth Kanter

In fact, 80% of respondents said video is important to their organization today, 91% believe video will become more important in the next 3 years, and.

My Virtual Seminar: 16 (Mostly) Difficult Steps To Becoming A Customer-Driven Organization

Adaptive Path

considered what was the most important presentation I could give, what could actually make an impact on the lives of the people there, and it lead me to my talk, “16 (Mostly) Difficult Steps To Becoming A Customer-Driven Organization.&# I am presenting this on February 11 as part of our virtual seminar series. It can work.


Finding the time for networked learning

Harold Jarche

For example, the largest stated benefit of organizations using social media is increasing speed of access to knowledge ( McKinsey 2010 ).

Measure what’s important

Jay Cross

Because they’ve learned a narrow view of Return on Investment, namely ROI as seen through the eyes of a bank loan officer. Tom Stewart.

Controversy over Informal Learning

Jay Cross

QUESTION: How can we assess the ROI of informal learning? But hold it, how to you assess the ROI of formal learning? What happened?

IBM’s Trip to Become A Socially Integrated Enterprise

Luis Suarez

That, to me, is the real ROI of Social Computing. Are we there yet? Have we already made that transition successfully? SIE ). Probably not!

ROI 137

Serving Experience As The Product

Adaptive Path

It’s time organizations took a look at how we plan, manage, and organize around the experiences of customers. The U.S.

Dear C-Suite: We Don’t Do Training Anymore

Dan Pontefract

In 2012, Peter Aceto, the President and CEO of ING DIRECT – a Canadian bank with 1.78 Two points come to mind from that speech.

Corporate Learning Trends- What Endures During Recessions

Kevin Wheeler

ROI is the holy grail of training professionals. They do not need any ROI studies. If they don’t believe this, no amount of ROI proof is likely to change their minds. This last recession has been true to form with many organizations trimming learning back deeply and early. have been there and tried it myself.

Concise take on using informal learning for profitability

Jay Cross

Organizations that fail to take advantage of free technology like Skype and YouTube are leaving beaucoup money on the table. Marc’s a pal.

ROI 31

White House: Innovation in Higher Education

George Siemens

The event organizers made it clear that no media or social media was allowed during the event in order to have an open brainstorming session. It’s not an ROI equation. A few weeks ago, I received an invitation to the White House. The White House is secure. felt watched over with lovingkindness. 2. It’s their job. Expect it.

How to support informal learning

Jay Cross's Informal Learning

organizations spend so much money on formal learning but spend little (if any) in support of informal learning? Cross: Is 353% ROI plausible?

Healthy Nonprofit Work Culture: Shouldn’t That 2 Hour Conference Call Have Been An Email?

Beth Kanter

That is a slogan on a t-shirt, and while meant as a joke, it is all too familiar for many nonprofits. Meetings that waste your time!

Learning Content Management Systems (LCMS) for Managing Course Assets

Tony Karrer

But I’ve seen organizations cobble together solutions using SharePoint more than I’ve seen LCMS solutions. Some key elements in the learning technology strategy that Bryan talks to some of the bigger pictures questions that organizations need to think through. What’s the ROI for spending time doing this? Sound familiar?

My top 10 favourite resources from February

Jane Hart

” 4 -  Relevance trumps ROI , Jay Cross, 15 February 2012. They happen below the surface. They are essentially the wrong measures.”

Signs that You May Need a Strategy

Adaptive Path

Experience design is seen by most organizations as a cost center, yet those of us in the practice spend most of our days and nights developing solutions that deliver disproportionate value to the organizations that employ us and the customers that purchase our products and services. Like fix everything. 2.