Each Spring for the past ten years, I have helped organize a gathering at the Smithsonian Associates in Washington DC focused on organizational storytelling. How will it be organized : It will be a highly interactive event. We want people who are interest ed in creating organizations that delight their clients and stakeholders. MORE >>

Instead, a whole host of business leaders and writers, including Umair Haque, John Hagel, John Seely Brown, Lang Davison, Rod Collins, Ranjay Gulati and Carol Sanford are exploring a fundamental rethinking of the basic tenets of management aimed at creating organizations that are capable of continuous innovation. Part 4. MORE >>

Everybody and everything in the organization must be committed to providing more value to clients sooner. All systems and processes in the organization must be focused on enhancing client delight. Everyone in the organization must be inspired to thinking all day and every day: what can I do give more value to the customer sooner? MORE >>

Those organizations that are trying to delight you – and those that are trying to make money off you. Which is your organization? Those that help customers solve their problems – and those that are making money for their shareholders. Those that focus on making customers happy – and those that focus on making their quarterly targets. MORE >>

have you ever wondered what it would take to make the entire organization Agile? Have you ever wanted to know how to get your bosses on board with what you’re doing and get the whole organization in sync with your innovations, rather than be forced to trim your ideas to fit the bureaucracy? He now works with organizations in the U.S., MORE >>