ROI and Metrics in eLearning
OCTOBER 16, 2007
I'm working on an article around the use of ROI and metrics in eLearning. I did a quick search for resources and here's what I found. This level of evaluation will increase the visibility of learning and development efforts, because successful implementation of Level 3 evaluation Internet Time Blog: ROI is toast. ROI is toast.
Not Your Father’s ROI
JUNE 28, 2009
Productivity in a Networked era: Not Your Father’s ROI. But like Pontiacs and Oldsmobiles, old-school ROI’s day in the sun is waning.
Relevance Trumps ROI
FEBRUARY 15, 2012
Then generalize from talking to the sample of people to the whole organization.”. And if it’s not, they shouldn’t be doing it,” he said.
UX Metrics for Noobs and Skeptics: An Interview With Richard Dalton
FEBRUARY 16, 2011
And yet, without understanding the quantifiable effects, it’s very difficult to know or show what impact user experience is having in an organization. So I guess it’s time for me to learn more about UX metrics. MX: Managing Experience Management ROI/Business ValueAnd that’s important. Good numbers.
Measure what’s important
JUNE 10, 2013
Because they’ve learned a narrow view of Return on Investment, namely ROI as seen through the eyes of a bank loan officer. Tom Stewart.
High time for ROI
SEPTEMBER 27, 2008
Scouts live by metrics. Issue: What are the biggest mistakes in installing HR metrics? ROI is the answer. He asked how you measure the performance of the learning organization. The conversation in the room implied there was one best way to measure ROI. economy would be going down the toilet? Now itâ€™s a science.
Jay’s new book on learning metrics
Jay Cross's Informal Learning
MAY 25, 2009
This takes more than jargon and metrics. If you can do that, convincing your organization shouldn’t be a problem. 189 pages, $19.99
How to Replace Top-Down Training with Collaborative Learning (4)
SEPTEMBER 6, 2012
Is your organization ready? Where does your organization fit on the progression from Hierarchical Organization to Collaborative Organization?
Why Your Nonprofit Should Invest in Video As Part Its Communications Strategy
AUGUST 21, 2014
In fact, 80% of respondents said video is important to their organization today, 91% believe video will become more important in the next 3 years, and.
Playtime is Over: Reflecting on 2015’s Service Experience Conference
DECEMBER 3, 2015
Some organizations recognize this and seek out service design as a way to create that vision, innovate, or disrupt. Service design has matured.
What is stopping companies from measuring learning: Skillsets, datasets, toolsets or mindsets?
Dawn of Learning
MAY 16, 2014
In short, learning and development organizations and departments are suffering from an analytics crisis. And this is a high-stakes issue.
January 2014Nonprofit Blog Carnival: Measurement and Learning
JANUARY 29, 2014
The only way to do that is to benchmark against your organization’s performance or peer organizations. Pick Metrics. Mobile.
Dear C-Suite: We Don’t Do Training Anymore
NOVEMBER 4, 2013
In 2012, Peter Aceto, the President and CEO of ING DIRECT – a Canadian bank with 1.78 Two points come to mind from that speech.
My top 10 favourite resources from February
MARCH 1, 2012
” 4 - Relevance trumps ROI , Jay Cross, 15 February 2012. They happen below the surface. They are essentially the wrong measures.”
Data Nerd Alert: Donors Who Give Through Multiple Channels Give the Most
APRIL 20, 2012
This illustrates that the ROI of online engagement should not solely be measured by giving online. Guest Post By Dennis McCarthy is Convio’s.
Edge Perspectives with John Hagel: Community 2.0
APRIL 1, 2007
This is especially a problem for large companies seeking to organize virtual communities. What are relevant operational metrics? ItR.
MAY 5, 2015
You can help them here, doing some business consulting on ROI for them. This may be the path that starts getting your contribution to the organization to start being strategic. In a recent debate with my colleague on the Kirkpatrick model, our host/referee asked me whether I’d push back on a request for a course. design strateg
JANUARY 19, 2010
Cross then goes on to make the point about the way outcomes are measured; “First, the metrics that people have been using for the past 30 years— using accounting measures—are totally ridiculous. The ROI stuff is totally bogus and organizations shouldn’t waste their time on it. Tags: Metrics of organizational learning
Decisions, decisions. Business decisions.
MARCH 14, 2010
Jay Cross examines decision making on learning at work, and gives the lie to some myths about the use of business metrics. Knowledge Workers.
My Conversation With Eric Ries on the benefits of Lean Start Up Principles for Nonprofits
DECEMBER 11, 2013
Funders that ask for ROI to soon create a bad dynamic for innovation. Venture capitalists fund start up businesses. Here’s the method.
Working Smarter eFieldbook $12
JUNE 28, 2011
The accelerating rate of change in business forces everyone in every organization to make a choice: learn while you work or become obsolete.
Open Business – The Narrative vs. The Ruthless Measurement
JUNE 6, 2013
Oh, metrics, what would we do without you in the business world, right? Social Analytics. Don’t you just love it? To quote: . Well, wrong.
Interview with Margret Schmidt, VP of User Experience Design and Research at TiVo (Part 3)
JANUARY 26, 2009
Once the redesign was complete, we immediately jumped into the metrics to figure out what needed to be tweaked, and then launched further updates to the home page, “What is TiVo? , and “Shop based on what what was working, and what wasn’t. Do you have any metrics for which you must deliver? million to 3.5 million.
Convert ILT to eLearning - Estimating
OCTOBER 14, 2009
How will the finished product be implemented within the organization? Does the organization use a learning management system (LMS)? I received an inquiry from a reader and I'm hoping that people can chime in on their thoughts. It relates to my post about eLearning Costs , which bases cost estimates on seat time of the eLearning course.
OCTOBER 16, 2011
“Nobody cares about internal metrics.” “Finance destroys organizations. What was Columbus’s ROI?”
What Are the Chances of Pragmatic Pathways for Social Business?
JULY 31, 2012
However, these social technologies can’t just be simply inserted in today’s organizations. To quote her: . Of course it is! Indeed!
AUGUST 12, 2010
Or, more likely, it accrues to other organizations or networks who HAVE figured out how to trust each other. I’ve referred several times to articles at the Trusted Advisor because trust is such an important factor in knowledge work as knowledge and innovation cannot be effectively coerced from workers. But business eats it up.
Edge Perspectives with John Hagel: Wasting Talent
FEBRUARY 28, 2007
Besides, I like the symmetry with the new measures of ROA and ROI mentioned earlier.) So metrics need to give a view of the full portfolio.
Social Media Planning and Evaluation for NGOs | Full Circle Associates
JUNE 7, 2009
Organizations working with limited bandwidth want to block applications to prioritize internet use. What about the new Bing.com ?) Amen to that!
Edge Perspectives with John Hagel: Mastering New Marketing Practices
JULY 29, 2006
Redefine marketing strategy These shifts have broad implications in terms of marketing strategy, branding and marketing performance metrics.
Why Your Nonprofit Should Be A Big Listener
NOVEMBER 12, 2012
Their team also leads attention campaigns, informed by data and inspired by online conversations. Listening beyond a brand, a program or a campaign.
Businesses must assess the quality of learning
Jay Cross's Informal Learning
FEBRUARY 21, 2009
On the organization’s income statement, however, the good, the bad, and the ugly learning experiences all look the same: they are costs.
MAY 26, 2009
Should learning organizations make a financial investment in new forms of learning? ROI and Metrics in eLearning eLearning Technology.
State of Assessment by E-Learning Developers
JANUARY 4, 2007
11% said they did NO evaluation 26% said they did Level 1 smile sheets 48% said they measured Level 2 learning 15% said they measured Level 3 on-the-job performance 0% said they measured Level 4 business results (or ROI) His discussion further points out that doing Level 2 assessment immediately at the end of training (i.e., Among them.
Connectivism & Connected Knowledge
NOVEMBER 29, 2008
People self-organized in their prefered spaces. Did we change the world? Not yet. All in all. Thanks to both of them for furthering the cause!
Quotes from 2010
DECEMBER 27, 2010
Organizations & Management. Metrics. Organizations not engaged in real-time sensemaking are going to find themselves getting Dumb and Dumber” by Jeff Jonas (& others). charlesjennings “ROI on social learning? Tweet I found many quotes this past year, especially via Twitter. NetworkLearning. JaneBozarth. skap5.
Social Media Planning and Evaluation for NGOs
JUNE 7, 2009
Organizations working with limited bandwidth want to block applications to prioritize internet use. Dutch perspective on ROI.
Time Is Money
Jay Cross's Informal Learning
MARCH 27, 2010
The sooner workers are productive, the larger their contribution to the organization. The time-to-performance metric takes this into account.
Let's just call it what it is.it's a brand name.not learning
JULY 15, 2014
Well describe the ROI of learning. Maybe the folks have learned how to mimic someone doing the job right - that''s learning but not a metric related to whatever product you deployed. . mLearning. sLearning. The venerable and ancient eLearning. think the one that comes closest is social learning and that is most helpful in a Web 2.0
Formalizing and Investing in Informal Learning
APRIL 25, 2007
I just saw a post by David Wilson - Real metrics on Informal Learning that asks about a subject that we would all like to know. However, I think the question right now might not even need to be around ROI, but rather it could be sufficient to ask if we should shift the mix. Is investing in informal learning effective?