Excerpts from an article by CLO’s Deanna Hartley : Determining Relevance: Tangible vs. Intangible . Is this helping us attain our current objectives?’ Is this delighting our customers?’ And if it’s not, they shouldn’t be doing it,” he said. They are essentially the wrong measures. How did you learn it?’ Just Jay MORE >>

Concept work relies on pattern recognition, tacit knowledge and the wisdom borne of experience. The 21st century workplace is so different from its predecessor that managers and professionals must follow a new set of practices to succeed. You have to develop an approach for making sense of this sea of information and knowledge. MORE >>

Gurteen Knowledge-Log , January 2, 2009. What’s Next After Knowledge Management? The Community Manager , March 9, 2009. The top posts from sources selected for Informal Learning Flow in the first six months of 2009: Work on Stuff that Matters: First Principles - OReilly Radar , January 11, 2009. Et tu, KK? MORE >>

Notions like corporate culture, the learning organization, and knowledge management are lagging indicators. Don’t let the sound of your own wheels drive you crazy. Blaming organizational problems on corporate culture is like saying something’s a communications problem: it doesn’t get you anywhere. Just Jay MORE >>

An active community of practice is a different animal from a bottom-up knowledge management network or a corporate news channel. Producers manage the contributions of others, drawing out the best in them while also opting not to include contributions that aren’t as good. More Human Than Human. CLO magazine, June 2009. MORE >>