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LUIS SUAREZ [Knowledge Management] Building a Solid Library of Use Cases
| THURSDAY, OCTOBER 20, 2016
But again, focus on this rather important task, far too often both ignored and neglected: listen to your fellow knowledge workers. Bill French once quoted ‘ email is where knowledge goes to die ’ back in 1999 (Yes, you are reading it right! Innovation Knowledge Management Learning Open Business Open LeadershipYou see?
LUIS SUAREZ [Knowledge Management] Mastering the Art of Collaboration Through Conversation
| MONDAY, OCTOBER 17, 2016
Now, let’s go back in time, about 17 years ago, when The Cluetrain Manifesto was first published , and let’s have a look into this particular quote from David Weinberger himself about the one main role of knowledge workers, according to him. More than anything else, because, if anything, as a knowledge (Web 2.0) To quote: . At all.
LUIS SUAREZ [Knowledge Management] The Illusion of Control
| WEDNESDAY, OCTOBER 12, 2016
Whether that may well be rather accurate, or not, you can tell me in the comments below what you think about it, if you wish, I have got this little theory going on in my mind that we, knowledge (Web 2.0) It would be a good time now to put it into practice, by all means, before it’s all too late and your knowledge (Web 2.0) Instead.
LUIS SUAREZ [Knowledge Management] The State of Surveillance We, The Good People, Are Creating
| MONDAY, OCTOBER 10, 2016
General Interest Innovation Knowledge Management Learning Open Business Open Leadership . Over the weekend, the one and only, Dave Snowden , put together what I think would probably qualify as one of the top 3 blog posts you may well read during the course of 2016. Just the first paragraph will do. It is that good on its own. In
LUIS SUAREZ [Knowledge Management] Resisting Change – Luddites Unite!
| TUESDAY, OCTOBER 4, 2016
To prove it, they selectively destroyed the machines owned by factory managers who were undercutting prices, leaving the other machines intact’. . culture), from document centric to people centric computing, and, finally, from replacing knowledge (Web) workers (i.e. The knowledge (Web) workers themselves, not just the business.
JOHN HAGEL [Knowledge Management] Scaling Learning in an Exponential World
| TUESDAY, OCTOBER 4, 2016
Training rooms are fine for transmitting existing explicit knowledge, but not very effective for developing new shared practices. Expand learning well beyond knowledge management platforms. Knowledge management platforms have largely been organized around sharing existing knowledge. Here’s the challenge.
DAVID GURTEEN [Knowledge Management] Blog Post: Upcoming Knowledge Events
| FRIDAY, SEPTEMBER 30, 2016
Knowledge Cafe 4 - Intelligent Machines and Network Analysis. 13th International Conference on Intellectual Capital, Knowledge Management & Organisational Learning. 8th International Conference on Innovation and Knowledge Management in Asia Pacific (IKMAP 2016). Cultural and Community Knowledge in Australia.
DAVID GURTEEN [Knowledge Management] Blog Post: Gurteen Knowledge Tweets: September 2016
| MONDAY, SEPTEMBER 26, 2016
Knowledge Management at Transport for London [link]. By David Gurteen Here are some of my more popular recent tweets. Take a look, if you are not a Tweeter, you will get a good idea of how I use it by browsing the list of micro-posts. Not a lot has really changed in 100 years or so :-) [link]. Hold conversations, not meetings [link].
DAVE SNOWDEN [Knowledge Management] … or pseudo-scientific?
| MONDAY, SEPTEMBER 26, 2016
A long time ago I settling into a new strategic role within DataScience following the best part of a decade as consultant/programmer then General Manager of the Decision Support Software business. As a word it comes from the Greek root pseudo meaning false and the Latin sciential , meaning knowledge. Hopefully that is clearer.
HAROLD JARCHE [Knowledge Management] seek > sense > share for cities
| SUNDAY, SEPTEMBER 25, 2016
Two years ago, a number of members from UCLG (United Cities & Local Governments) participated in a personal knowledge mastery workshop. How cooperation enables knowledge to flow in networks. The need to develop emergent practices to address complex problems by sharing implicit knowledge. 44 – 47 ).
HAROLD JARCHE [Knowledge Management] carpe diem
| THURSDAY, SEPTEMBER 22, 2016
My Master’s degree was in adult education and not much use in the field of knowledge management or human performance technology, the main focus of my work for my first two civilian jobs. How to manage client expectations. How to build a trusted knowledge network. It was combined with learning in a social setting: my unit.
LUIS SUAREZ [Knowledge Management] How Social Networking Tools Enable Heutagogy in Learning Organisations
| TUESDAY, SEPTEMBER 20, 2016
Those absolutely mind-blowing and rather provocative sentences, as depressing and as exciting as they may sound, don’t come from a knowledge worker working in a particular corporation protesting about the poor state of workplace learning or learning in general. Read it out loud again, please. Slowly. Not many! Heuta… what?, Ouch! . Yikes!
LUIS SUAREZ [Knowledge Management] Loyalty in Social Networks
| MONDAY, SEPTEMBER 19, 2016
Did we manage to kill already the conversation in the so-called traditional social media tools landscape? Am I the only weird, freakish, strange knowledge (Web) worker out there going through that experience at the moment? My goodness! Please tell me that’s not the case, for our own sanity. Goodness! What’s wrong with me?!?! Yikes!
LUIS SUAREZ [Knowledge Management] Vanity Killed the Social Media Star
| THURSDAY, SEPTEMBER 15, 2016
Over the course of last few months a few folks have asked me about why I am not so active anymore in different social tools from the so-called Social Web, as well as why I stopped advocating and pontificating about their huge potential to transform the way we connect, collaborate, share our knowledge and, eventually, get work done more effectively.
LUIS SUAREZ [Knowledge Management] Top 10 Tools for Learning 2016
| TUESDAY, SEPTEMBER 13, 2016
So from the initial list of 40 different tools I eventually came down to the following 10 for 2016, where I have just selected them based purely on learning terms versus other key elements such as productivity, life hacks, curation, content management, etc. Top 100 Tools for Education – for use in schools, colleges, universities, adult ed .
LUIS SUAREZ [Knowledge Management] Whatever Happened to Critical Thinking?
| WEDNESDAY, SEPTEMBER 7, 2016
Reflecting on effects of paradoxes, constraints and incomplete knowledge. Knowledge Management Learning Metablogging Open Business Open LeadershipRemember them ? They were, and still are!, one of the core founding elements of the so-called Web 2.0 spirit that, 22 years later , is still very much alive and kicking. etc.). Yikes!
LUIS SUAREZ [Knowledge Management] The Mindset of Work
| TUESDAY, SEPTEMBER 6, 2016
For plenty of knowledge (Web) workers, work still is a physical space you commute to , to get work done as effectively as you possibly can, within some of the given constraints Euan mentions on that quote, hoping the day goes by really fast without making trouble with your direct boss, to then start, once again, the journey back home. Yay!!!
LUIS SUAREZ [Knowledge Management] Why Don’t You Show Your Work?
| MONDAY, SEPTEMBER 5, 2016
There used to be a time when plenty of knowledge (Web) workers flocked to the Social Web to nurture, cultivate and build their own external social networks. Yes, indeed, it’s that lack of a basic open knowledge sharing mentality that’s trapping us into a world where we are transitioning from the good old Web 2.0 competitors as well.
LUIS SUAREZ [Knowledge Management] Work Stream #4 – Speaking at Client Events
| FRIDAY, SEPTEMBER 2, 2016
And ‘knowledge workers’ are simply those people whose job consists of having interesting conversations ’ and along with Biz Stone ’s wonderful write-up about how ‘ the future operating system for humanity is conversation ’ I don’t think it can get any better than that. Can’t online communities manage themselves as is? And I love it!
LUIS SUAREZ [Knowledge Management] Work Stream #3 – Public Speaking and the Exposure Economy
| THURSDAY, SEPTEMBER 1, 2016
And we all know that cheap comes at a huge price , i.e. your own reputation as a business, more than anything else, because you are sending out a very loud and clear message you are enslaving those who you would want to wow and inspire your audience with their own ideas and in-depth knowledge and experiences in a particular subject matter.
LUIS SUAREZ [Knowledge Management] Work Stream #2 – Remote Working in Social Business Is Dead!
| WEDNESDAY, AUGUST 31, 2016
Yet, I don’t feel we are truly prepared for it just yet, specially, (senior) management, judging from what we are seeing in this day and age. Freelancing Innovation Knowledge Management Learning Open Business Open Leadership A-World-Without-Email adoption advisory consultancy consultant consulting elsua-servicesReally? Who knew?,
DAVID GURTEEN [Knowledge Management] Blog Post: Why we need to talk
| TUESDAY, AUGUST 30, 2016
It feels more professional to try to solve a knowledge management problem that is called lack of information than a problem that is called confusion. By David Gurteen. Problems in organizations tend to get labelled as lack of information. Credit: Esko Kilpi.
DAVID GURTEEN [Knowledge Management] Blog Post: Legal KM Mini-Interviews with Ginevra Saylor
| TUESDAY, AUGUST 30, 2016
Improving Knowledge Management Adoption in a Law Firm. Making Knowledge Management Client Facing. Knowledge Management Focused on the Business of Law Than Practice. Benefits of Knowledge Management for Small Law Firms. Benefits of Knowledge Management for Large Law Firms.
LUIS SUAREZ [Knowledge Management] Work Stream #1 – Learning Is the Work
| THURSDAY, AUGUST 25, 2016
Over the course of the last 20 years I have been acquiring a number of different skills and experiences in the corporate world around Customer Support, Knowledge Management, (Remote) Collaboration and Virtual Teams, Learning, Online Communities ( and Community Building ), Change Management and Social Networking for Business (i.e.
LUIS SUAREZ [Knowledge Management] Trusting People in This Social Age Is a Tough Job!
| TUESDAY, AUGUST 23, 2016
Yes, I still strongly believe that emerging social technologies are incredibly powerful to help knowledge Web workers foster, build and nurture their own social capital skills to improve their trust levels wth their peers, their customers and business partners, and, why not?, They have never been enough. Just a one way road, if I may add.
LUIS SUAREZ [Knowledge Management] Why Do Social When You Can Live Social?
| TUESDAY, AUGUST 23, 2016
Innovation Knowledge Management Learning Open Business Open LeadershipLet’s start with some of the basics, for instance: where, or when, (and why?!?!) did we go from Live Social to Do Social? . It’s a rather eye-opening exercise, I tell you. Like I said, to quote her: . It’s about listening. living social. Well, not likely. Remember?
DAVID GURTEEN [Knowledge Management] Blog Post: Upcoming Knowledge Events
| TUESDAY, AUGUST 23, 2016
17th European Conference on Knowledge Management. 13th International Conference on Intellectual Capital, Knowledge Management & Organisational Learning. 8th International Conference on Innovation and Knowledge Management in Asia Pacific (IKMAP 2016). 01 - 02 Sep 2016, Belfast, Ireland. KM World 2016.
LUIS SUAREZ [Knowledge Management] I Will Dispense This Advice on Blogging
| THURSDAY, AUGUST 18, 2016
Oh, sorry to say this as well, but there aren’t any best practices on knowledge Web work, so you won’t be reading about any of them over here either, I am afraid! Yes, Knowledge Management Learning Metablogging Open Business Open Leadership Personal KMAt least, to you, just as much as to me. How awful! Yikes! But I won’t. Today.
LUIS SUAREZ [Knowledge Management] The Untold Costs of Social Networking
| WEDNESDAY, AUGUST 17, 2016
We have got it in our DNA an irresistible yearning to wanting to connect with other people, get to know them well by learn with / from them, to then collaborate more effectively by sharing your knowledge with them more openly. That’s why blogging is so important nowadays for knowledge Web workers. It’s in our genes. Here’s the thing.
LUIS SUAREZ [Knowledge Management] The Home You Never Left
| TUESDAY, AUGUST 16, 2016
It’s going to be us, knowledge Web workers of the 21st century, the ones who need to decide what kind of Social Web do we want to build and nurture over the years, not the social tools themselves dictating how us, the mindless sheep (according to them), will continue to behave. Your home. At least, not yet. No masks. No b t. We know better.
HAROLD JARCHE [Knowledge Management] Group KM
| WEDNESDAY, JULY 13, 2016
PKMastery is an essential discipline, especially for knowledge artisans. In order to collaborate, more structure is necessary, as well as agreed-upon rules for sharing knowledge. Group Knowledge Management (KM) takes PKMastery to the next level: getting things done. Unique problems should arise once and then be addressed.
HAROLD JARCHE [Knowledge Management] human networks connect through empathy
| MONDAY, JULY 4, 2016
Creativity, learning or desire to help others cannot be controlled, so knowledge workers need to be intrinsically motivated to deliver quality results. In this case “command and control” management methods are not likely to work … Taking responsibility for own work and learning is a challenge for knowledge workers as well.
BETH KANTER [Knowledge Management] How the Nonprofit Sector Can Share What We Learn and Why We Should
| THURSDAY, JUNE 30, 2016
Note from Beth: I’ve been a big believer in shared knowledge and learning for the sector. IssueLab has been working for ten years to apply the age-old knowledge management question, “what if I knew what others know?” to the hard-earned lessons of nonprofits and foundations. Guest Post By Gabriela Fitz and Lisa Brooks.
DAVE SNOWDEN [Knowledge Management] Cognitive Edge announces training courses for 2016 – Working with Complex Problems
| THURSDAY, JUNE 16, 2016
knowledge. Techniques and exercises are run through, with recommendations of how and where to apply them, examples of their use to knowledge management, transformational change, customer and employee engagement, risk management and much more. Course 2: Managing in Complexity. innovation. collaboration. engagement.
HAROLD JARCHE [Knowledge Management] PKM: to learn is to do
| FRIDAY, MAY 13, 2016
recent use for PKM is in supporting members of the Hearing First learning community: “There is a solution for personal learning in the Digital Age: Personal Knowledge Mastery (or PKM). You may have heard of personal knowledge management, but we don’t want to just manage knowledge. We want to master it. PKMastery
JANE HART [Knowledge Management] 20 ways to prepare yourself for modern workplace learning
| WEDNESDAY, APRIL 20, 2016
You have been an active participant in a number of online communities and understand the activities involved in of community management and what makes a good community manager. L&D can better manage or support the management of organisational communities. How many can you check off? Click here for more information.
HAROLD JARCHE [Knowledge Management] temporary, negotiated hierarchies
| TUESDAY, MARCH 8, 2016
This is full autonomy which is necessary for the network era, because you cannot manage a network. Principles of Network Management. As networks become the dominant organizational form, the way we think about management has to change, as well as the way those in positions of authority try to influence others. Post-Job Economy.
HAROLD JARCHE [Knowledge Management] network management update
| TUESDAY, MARCH 1, 2016
You cannot manage a network. As networks become the dominant organizational form, the way we think about management has to change, as well as the way those in positions of authority try to influence others. Management in networks is fuzzy. Principles of Network Management. 1. Framework for Network Management.
JANE HART [Knowledge Management] The 2 views of workplace learning: L&D and Employee
| THURSDAY, FEBRUARY 11, 2016
Currently , it tends to look something like this: L&D focus all their attention on creating and managing classroom training and/or e-learning. It is now very clear that in many organisations L&D and employees view workplace learning very differently. In summary then, employees are now well ahead of the game! Social learning
LUIS SUAREZ [Knowledge Management] Social Computing Guidelines and Why You Would Still Need Them
| THURSDAY, DECEMBER 17, 2015
Narrative matters , nowadays more than whatever you would have thought of in the past, and that’s the very first thing senior management would tell you that you would need to take care of: ‘ Yes, I want to have a bunch of rules, so that my employees would not be goofing off, nor misbehave and what not and instead continue to work really hard.
DAVID GURTEEN [Knowledge Management] Blog Post: Blab Conversations
| FRIDAY, NOVEMBER 27, 2015
By David Gurteen I have been giving a lot of thought on how to run virtual Knowledge Cafés of late and have some thoughts as to how to run them using a series of telephone conference calls but I have also been looking for a. If so, it might prove a near perfect tool for virtual private Knowledge Cafés! It's called Blab.
EUEN SEMPLE [Knowledge Management] The Work
| SUNDAY, NOVEMBER 22, 2015
Knowledge Management conference in Washington, a CIO conference in New York, a Change Management conference in Sydney and workshops for a small hospital and community services in Apollo Bay near Melbourne. I have just been on the road for nearly three weeks. Literally travelling around the world talking to different groups.
DAVID WEINBERGER [Knowledge Management] Quiet blog
| WEDNESDAY, NOVEMBER 18, 2015
This has been one of the longest stretches of non-blogging for me since I stopped blogging every freaking day in around 2010. For the past twenty years I’ve barely ever mentioned it because it felt like bragging. It still does. Sorry.). But it’s not really the traveling that’s kept me non-blogging. But I’m not there yet.
HAROLD JARCHE [Knowledge Management] you are only as good as your network
| THURSDAY, OCTOBER 29, 2015
This involved complex knowledge about information technology, organizational behaviour, knowledge management, and social media. But I put my faith in my knowledge networks and communities of practice where I had been involved for the past 14 years. ConnectedEnterprise Management WorkImage: finding perpetual beta.
LUIS SUAREZ [Knowledge Management] 10th Year Blogiversary – The Unfinished Journey of Blogging and Why It Matters
| TUESDAY, OCTOBER 20, 2015
Freelancing Innovation Knowledge Management Knowledge Tools Learning Metablogging Open Business Personal KM Productivity ToolsRemember the good old days when people were writing about the death of blogging thanks to social media tools ? Well, 21 years later , blogging is still alive and kicking , thank you very much! And
LUIS SUAREZ [Knowledge Management] What’s Your Purpose?
| THURSDAY, OCTOBER 8, 2015
Whether we like it or not, we just can’t change organisations, nor can we change people, for that matter; we can only provide the (right) conditions for knowledge workers to be self-empowered to come forward and change themselves leaving it all up to them. Humanise Innovation Knowledge Management Learning Life Open Business Open Leadership
LUIS SUAREZ [Knowledge Management] The Trials and Tribulations of Freelance Work
| TUESDAY, OCTOBER 6, 2015
Oh, in case you are wondering, this doesn’t necessarily mean I will stop writing over here about subjects that are pretty dear to my heart, like Social / Open Business, Digital Transformation, Knowledge Management, Online Communities, Learning, Productivity, social networks, social networking and social software in general.
HAROLD JARCHE [Knowledge Management] leadership is learning
| THURSDAY, OCTOBER 1, 2015
This fundamental shift in focus is a prime example of the major organizational change required from both our education systems to our management models, as we transition into a networked creative economy. Help the Network Make Better Decisions — Managers should see themselves as servant leaders. Leadership Management
LUIS SUAREZ [Knowledge Management] Collaborators, Cooperators and People I Learn From
| THURSDAY, SEPTEMBER 24, 2015
business and management system that haven’t changed much fundamentally in the last 150 years or perhaps even more so our very own mindset and behaviours and our inability to change even more so, if for the better? Knowledge Management Learning Open Business Personal KM Productivity ToolsIt wasn’t easy. Why can’t we have both?
DAVID GURTEEN [Knowledge Management] Blog Post: Gurteen Knowledge Tweets: September 2015
| WEDNESDAY, SEPTEMBER 23, 2015
Telling vs "finding out" in knowledge management [link]. Is "Knowledge transfer" the wrong metaphor? By David Gurteen Here are some of my more popular recent tweets. Take a look, if you are not a Tweeter, you will get a good idea of how I use it by browsing the list of micro-posts. Gary Hamel [link]. link].
LUIS SUAREZ [Knowledge Management] Enterprise 2.0, Where Art Thou?
| THURSDAY, SEPTEMBER 17, 2015
Over the course of the years, if you have been a long time reader, you may remember how there were a number of themes I kept coming back to from Knowledge Management, to Collaboration, (Social) Learning, Online Communities and, specially, Social / Open Business. Knowledge Tools Learning Open Business Personal KM Productivity Tools
HAROLD JARCHE [Knowledge Management] learning and the future of work
| TUESDAY, SEPTEMBER 8, 2015
The last personal knowledge mastery in 40 days online workshop for 2015 started this week. Both complex and creative work require greater implicit knowledge. Implicit knowledge, unlike explicit knowledge, is difficult to codify and standardize. The same rule of thumb applies to knowledge management.
HAROLD JARCHE [Knowledge Management] a simpler approach to km
| TUESDAY, AUGUST 18, 2015
A recent posting for a six-week knowledge management contract was posted by the UNDP. The only way to enable the latter is to get everyone involved in knowledge sharing and then harvest what emerges. Here is a simple guide on how to enable organizational sense-making, not the mere management of data and metrics. 1.
HAROLD JARCHE [Knowledge Management] serendipitous drip-fed learning
| SATURDAY, AUGUST 8, 2015
My knowledge of biology is quite limited. We share an interest in knowledge management and PKM , but Shaun has a background in agricultural science of which I know nothing. More of my knowledge and understanding is coming through my network. Is there anything we can do do to make it easier? think so. PKM SocialLearning
DAVID GURTEEN [Knowledge Management] Blog Post: The Seven Ages of Information & Knowledge Management
| WEDNESDAY, JULY 29, 2015
However, he has written up an interesting retrospective of two decades of IKM (Information and Knowledge Management) based on a presentation that he gave on the 21st anniversary of the UK networking group NetIKX. By David Gurteen David Skyrme retired some years ago and does not do any formal KM nowadays. You may be interested [link
DAVID GURTEEN [Knowledge Management] Blog Post: Gurteen Knowledge Tweets: July 2015
| WEDNESDAY, JULY 29, 2015
Knowledge Sciences Symposium WNY [link]. Knowledge is the capacity for effective action [link] #KM #KMers. Reports aren't knowledge [link] #KM #KMers. The Seven Ages of Information & Knowledge Management by David Skyrme [link]. Knowledge only exists in the human mind [link]. link] #KM#KMers.
JAY CROSS [Knowledge Management] Summarizing Learn for Yourself
| SUNDAY, MARCH 29, 2015
Know-who (social networking skills, locating the key people and communities where competencies, knowledge, and practice reside and who can add the greatest value to one’s learning and work) Two students working on one computer learn more than both would learn if working individually. It’s learning to know versus learning to be.
HAROLD JARCHE [Knowledge Management] my pkm story
| FRIDAY, FEBRUARY 27, 2015
It has been over 10 years that I have examined, practiced, and developed models for personal knowledge management/mastery. Creativity, learning or desire to help others cannot be controlled, so knowledge workers need to be intrinsically motivated to deliver quality results. Distributed power and knowledge are key components.
HAROLD JARCHE [Knowledge Management] digital workforce skills
| MONDAY, FEBRUARY 23, 2015
Digital Sense Making + Personal Knowledge Management [Mastery]. Connecting people and knowledge is the focus of personal knowledge mastery. The discipline of PKM helps each person become a contributing node in a knowledge network. Cooperating is a way of nourishing our knowledge networks. Working Out Loud.
DAVE SNOWDEN [Knowledge Management] A memory of Peter Drucker
| THURSDAY, FEBRUARY 12, 2015
It has fond memories for me of the early Delphi group knowledge management conferences held in the Hotel Del. I'm back in San Diego again for a series of meetings and if things work out I am going to spending a lot more time here. asked him over dinner one day what the role of a consultant should be. Reflections
DAVE SNOWDEN [Knowledge Management] Description not evaluation
| FRIDAY, JANUARY 30, 2015
It happens like this when you develop or repurpose knowledge from different sources. It is the theory behind the cliche of if only we knew what we knew quoted by many a knowledge manager. One of the things I am enjoying at the moment is the way a lot of things are coming together conceptually. Reflections
CLARK QUINN [Knowledge Management] 70:20:10 and the Learning Curve
| TUESDAY, JANUARY 27, 2015
Note that this assumes a good formal learning design, not rote information and knowledge test!) Still, you could think of accreting the cognitive and explicitly semantic knowledge, then restructuring that into coarse skills that don’t require as much conscious effort, until it becomes a matter of tuning a finely automated skill.
DAVE SNOWDEN [Knowledge Management] On fragments and lessons learning
| MONDAY, JANUARY 26, 2015
One of the themes was knowledge management within the development sector, something to which I have returned on many occasions over the past decade. Premature codification has destroyed many a knowledge management programme as has an over focus on trying to make tacit knowledge explicit. Reflections
LUIS SUAREZ [Knowledge Management] #Movistar – Who Owns Your Customers Problems?
| MONDAY, JANUARY 19, 2015
Once upon a time, on November 7th 2014, to be more precise, I moved out to a new place, right in the city centre of Playa del Inglés , ( Gran Canaria ) 3rd largest city in the Canary Islands during high season, thinking that I’d be much better connected to the Internet in order to be able to carry on with my knowledge Web work. Relief. Fibre.
HAROLD JARCHE [Knowledge Management] a simpler approach to content management
| SUNDAY, JANUARY 18, 2015
I was recently asked what I thought about content management systems (CMS); how content should be developed; whether generational differences should be considered; and how to keep content relevant. People with more diverse and deep knowledge networks get better information. It is also a simpler approach to content management.
LUIS SUAREZ [Knowledge Management] #Movistar – The Only Boss You Need to Pay Attention To
| MONDAY, JANUARY 12, 2015
We had a good laugh when, as we got started with that conversation, I mentioned to him how in my last project with my former employer at one point I had up to 11 different management lines before I could reach out to the top, that is, the CEO of the company. Who knew that bosses / managers could have that effect on you? Who knew? .
LUIS SUAREZ [Knowledge Management] #Movistar – The Cost of Lying to Your Customers
| THURSDAY, JANUARY 8, 2015
Latest news I have from the fire extinguishing community management team at Movister_es on Twitter is that they will finally make an appearance (or so I am hoping!) on January 16th. Yet no-one from the technical team has contacted me to confirm that appointment. Or, perhaps, even worse, my trust. It’s always been. Bollocks! . Your weakness?
DAVE SNOWDEN [Knowledge Management] ‘Essential’ flows
| SATURDAY, JANUARY 3, 2015
One of the most irritating questions you can get at a knowledge management conference is some variant of How do I create a culture of knowledge sharing? which is a disguised form of How do I get people to use this wonderful system/process I have designed for them to share knowledge. Polemic
LUIS SUAREZ [Knowledge Management] #Movistar Killed the Web Star
| WEDNESDAY, DECEMBER 31, 2014
Imagine if that experiment then turns out to be, eventually, the worst of nightmares as it becomes your new reality and for much longer than you anticipated and your work that depends on it (as a knowledge (Web) worker) goes into an unpleasant halt you just can’t get out of any time soon. Oh, the many joys of the Community Management Team.
DAVE SNOWDEN [Knowledge Management] Statistical tails waging the dogs of truth
| FRIDAY, DECEMBER 26, 2014
This seems to have been an innate feature of management science and to a lesser extent social science considered more broadly. That statistical engines then run and correlations are identified which are then distilled into prescriptive or advisory recipes for managers seeking to know outcome before action. Polemic
LUIS SUAREZ [Knowledge Management] 2014, The Year That Was
| TUESDAY, DECEMBER 23, 2014
will miss them, I still do every day, but, you know how it goes, life goes on and has got other plans for you that most of the times you just can’t control, nor manage, but embrace them and hope for the best of potential outcomes. And nearly four months later… I am back to blogging. Again. And for how long this time around? Plain and simple.
HAROLD JARCHE [Knowledge Management] Organizations, work, and learning
| TUESDAY, DECEMBER 23, 2014
It is an overview of personal knowledge mastery ( PKM ). Key point: The mainstream application of knowledge management and learning management over the past few decades is mostly wrong; we over-managed information, knowledge, and learning, because it was easy to do so. Management in networks.
HAROLD JARCHE [Knowledge Management] becoming collectively smarter
| WEDNESDAY, DECEMBER 17, 2014
People need to learn and work in networks, shifting their hierarchical position from teacher to learner, or from manager to contributor. It is becoming obvious in many fields that we are only as good as our knowledge networks. But like e-learning and knowledge management, PKM is at risk of becoming a technology to buy and consume.
HAROLD JARCHE [Knowledge Management] knowledge is personal
| SUNDAY, DECEMBER 14, 2014
Knowledge management, for me, is personal. A big conceit of the knowledge management (KM) field is that knowledge can be transferred, but unlike information or data, it cannot. Knowledge is personal. While knowledge cannot really be transferred, our experiences can be shared. My story.
DAVE SNOWDEN [Knowledge Management] Of experts and expertise
| SUNDAY, DECEMBER 7, 2014
A long time ago when I first created the Cynefin framework in its five domain form my focus was on knowledge management. The first fully worked article looked at communities and deployment of knowledge and in those versions I talked about complicated (then called knowable) as the domain of experts. Musings
DAVE SNOWDEN [Knowledge Management] Lessons learning
| SATURDAY, DECEMBER 6, 2014
Lots of interesting things over the last three days with new projects on creating an artisan model of learning and a complexity based approach to project management. I'm currently in Stockholm for the Adopting Agile workshop/think tank (it has flavours of both). Another key aspect of working with complexity.
HAROLD JARCHE [Knowledge Management] Inspiration for Working Out Loud
| TUESDAY, NOVEMBER 18, 2014
” Initial inspiration for PKM came from Lilia Efimova , whose blog was a view on her doctoral research into knowledge-sharing. Dave Snowden’s views on complexity and knowledge management have informed much of my work, and I have watched his thoughts evolve over time, shared through his blog. Just follow the links.
DAVE SNOWDEN [Knowledge Management] Of sandbanks and granite cliffs
| THURSDAY, NOVEMBER 6, 2014
For the moment I need to complete my summary of this bottom up too down emergent approach to creating a knowledge strategy. Instead this is a continuous process of mapping and strategy developed based on feedback loops and dynamic, but managed change processes. Knowledge management is more of the latter, less of the former.
DAVE SNOWDEN [Knowledge Management] Dependency matrix
| WEDNESDAY, NOVEMBER 5, 2014
One of the key things in understanding and managing a complex adaptive system is getting the granularity right. Granularity is one of the key factors in scaling success and one of the easiest to manage. That is also the best way to manage a CAS anyway; dealing the evolutionary potential of the present. Both are useful.
DAVE SNOWDEN [Knowledge Management] What is thought to be is rarely real
| WEDNESDAY, NOVEMBER 5, 2014
As I described yesterday, my use of narrative started with the need to discover decisions and their nature as part of creating a bottom up approach to knowledge management strategy. should say that this type if mapping is not just of value in knowledge management. So how does it work? Reflections
DAVE SNOWDEN [Knowledge Management] Creating a knowledge strategy
| TUESDAY, NOVEMBER 4, 2014
Knowledge is best remembered/stimulated by creating a rich context of decisions. Knowledge Management Reflections I'm back at KM World in Washington having keynoted at the event for well over a decade now. Interestingly the approach I outlined is based on one of the earliest methods I ever created over two decades ago.
ROSS DAWSON [Knowledge Management] The focus of big data should be creating value FOR customers
| WEDNESDAY, OCTOBER 1, 2014
In the mid-1990s I became involved in knowledge management. So I wrote my first book, Developing Knowledge-Based Client Relationships , to frame knowledge as primarily about creating value WITH the customer. Big Data is one of the hottest trends at the moment, as shown in this Google Trends chart below.
LUIS SUAREZ [Knowledge Management] The Call to Adventure – On Doing What You Love
| TUESDAY, AUGUST 26, 2014
Well, after all of that time I guess I am now ready and have a proper answer that I can go by with and that pretty much describes the main reason(s) why I decided, after 17 years, it was time to move on: doing what you love. At least, what he himself makes out of it. tell you, you got to love commencement addresses. Oh, yes, it surely can! You see?
LUIS SUAREZ [Knowledge Management] Pardon the Interruption … From Adaptation into Engagement by Luis Suarez #soccnx
| MONDAY, AUGUST 25, 2014
Prague, on the brink of summer, stunning location , amazing networking events throughout the entire conference, plenty of very knowledgeable, brilliant and amazing folks talking about some of the topics they are truly passionate about and an amazing team putting it all together to make us all feel just at home. What a privilege we all had!
LUIS SUAREZ [Knowledge Management] Active Listening – When Shutting Up Matters
| FRIDAY, AUGUST 22, 2014
employees, knowledge workers, citizens and what not), who have got a dream to become a better person. What we can do, instead, is go ahead and help people find the knowledge, so that they are capable of pursuing their own goals and outcomes based on their own passion(s). And vice versa, I am sure. We all know that. An enabler.
LUIS SUAREZ [Knowledge Management] #LeadWithRespect Meme: a Challenge for 21st Century Management
| WEDNESDAY, AUGUST 20, 2014
After all, what could possibly go even more wrong with Leadership (and Management, in general) as it is today, perhaps one of the most profound, deeply routed and unprecedented management and leadership crisis in our entire recorded human history. That’s where management and leadership come in. An Open Business. But, you see?
LUIS SUAREZ [Knowledge Management] The Magic of That First Client Engagement
| TUESDAY, AUGUST 19, 2014
Well, I guess G+ is not going to be the only place where I will be working out loud, since I know I will be using this blog as well to pause and reflect on what is going on, and although the frequency may well be rather different, I am excited about the opportunity to perhaps share lengthier reflections on what I learn along the way. Or not.
LUIS SUAREZ [Knowledge Management] The Soothing Effect of Blogging
| MONDAY, AUGUST 18, 2014
will have such an impact that they would manage to make you re-prioritise how you spend your time online engaging with total strangers while you keep neglecting what you have got at home. Your brain adjusts, your lifestyle does as well and you manage to learn to live with more intent with less and still have a blast altogether. .
HAROLD JARCHE [Knowledge Management] Learning to breathe in the network era
| SUNDAY, JUNE 22, 2014
This information can be mapped, and frameworks such as knowledge management can help us map it. We can also create tools to do work and not have to learn all the background knowledge in order to accomplish a known task. New problems need tacit knowledge to solve them. It is how knowledge can be pulled on a daily basis. Connecting
DAVE SNOWDEN [Knowledge Management] Mind your P’s and W’s
| SATURDAY, JUNE 21, 2014
The negative exchange had started with my earlier criticism of SAFe as the infantilism of management. Fortunately that is rare but the offer of accreditation is normally a warning sign for anything without a considerable body of knowledge to back up the case studies, and it needs a lot of cases as well not just one or two.
HAROLD JARCHE [Knowledge Management] ESN as knowledge bridges
| MONDAY, JUNE 16, 2014
An effective suite of enterprise social tools can help organizations share knowledge, collaborate, and cooperate – connecting the work being done with the identification of new opportunities and ideas. More employees are sharing knowledge through activity streams on platforms by IBM, SAP, Jive, Yammer, and Socialcast, to name a few.
DAVE SNOWDEN [Knowledge Management] Create contrast, enable insight
| WEDNESDAY, JUNE 11, 2014
started my keynote (available as a podcast) by referencing my surprise that this was the eleventh year at which I have given a keynote at the event and that in that time I had seen three cycles of knowledge management adoption with the same mistakes being made each time. Knowledge Management
LUIS SUAREZ [Knowledge Management] Challenges of Social Business in the Workplace
| TUESDAY, JUNE 10, 2014
Here is a vendor that truly believes on walking the talk, leading by example, utilising other social networking tools than their own, that may be available out there, just to continue to add value into the overall discussion around open knowledge sharing, collaboration and getting work done more effectively. That’s right! Who knew, right?
LUIS SUAREZ [Knowledge Management] Social Connections VI – From Adoption to Adaptation, from Enablement into Engagement, while #WOLWeek Kicks Off
| MONDAY, JUNE 9, 2014
Not every day do you get to work in multiple dream jobs at the same firm, while living in paradise island , with your HR manager physically located in another continent different than yours and with your project manager working in one other (different) continent altogether. My goodness! Yes, I know, me neither! Prague. From day one. .
DAVE SNOWDEN [Knowledge Management] By Cader Idris, tempest-torn
| FRIDAY, JUNE 6, 2014
It was at this point over forty years ago that I got an early lesson in the role of experience in knowledge management. A meeting in Bangor always raises the prospect of a possible day in the Mountains of Snowdonia and today was no exception. I'd had my eyes on the Minffordd trail route up Cadair Idris for some time.
DAVE SNOWDEN [Knowledge Management] Judge not, but enable judgement
| WEDNESDAY, JUNE 4, 2014
One of these is to use SenseMaker® to provide a more effective feed into Net Promoter Score (NPS) and the other with a similar dramatise personæ to start the process of formalising our knowledge management offering. Now I will be posting on both of those in the not to distant future. Reflections
HAROLD JARCHE [Knowledge Management] Organizational Learning in the Network Era
| THURSDAY, MAY 29, 2014
Edwards Deming, American management visionary, understood that systemic factors account for most organizational problems, and changing these has more potential for improvement than changing any individual’s performance. Therefore the role of executives should be to manage the system, not individuals. This is absurd. Email. In-person.
LUIS SUAREZ [Knowledge Management] Working Out Loud with Google Plus – Part Deux
| FRIDAY, MAY 23, 2014
mean, if you look into it, within the corporate world, all along, we have always defaulted to work in private, close silos with team colleagues whom we knew rather well , or even just our very own selves, as we have kept protecting and hoarding our own knowledge thinking that would make us all become indispensable to the business. owork ).
LUIS SUAREZ [Knowledge Management] This Is *Your* Ninth Day – Humanise Work #CAWW
| THURSDAY, MAY 22, 2014
That it is something that begins with each and everyone of us, knowledge (Web) workers and change agents. I can hardly believe it’s been almost 3 months now since I became independent and, yet, it feels like it’s been like that for ages. Things have been moving along so fast that there hasn’t been a dull moment whatsoever. Are you ?
LUIS SUAREZ [Knowledge Management] How the Client Experience Defines the New ROI of Social Business – Finally, A New KPI in the Making
| WEDNESDAY, MAY 21, 2014
To me, everyone is a client in some form or shape: your very own colleagues, your managers, your executives, etc. It’s an interesting, and a rather fascinating experience altogether, because, amongst several other things, it always manages to keep you sharp, in your toes, about the client value you can provide , even to your peers.