The Social Customer wants to play and be played Now lets have a look at the tools present for Social CRM: Jive , Lithium and Nimble. The Lithium platform offers a number of connections to the social web (Facebook, Twitter), CRM systems, web analytics, and more. Thank you for including Jive Software as tool in your post. Or both. MORE >>

Technology has more to do with whether an organization has the video sharing system in place in the first place and the wherewithal to fund such a system for its employees, be it internally or on the cloud if they don’t. What would I use to build out such a system? If you utilize Jive, SharePoint, Confluence, Liferay, etc. MORE >>

Today, we’d call it a collaboration tool or a corporate social-media tool, and it would be web-based and standards-compliant, like Yammer, Jive, and Huddle. Notes has hung on primarily as an email tool, not living up to its promise as an enterprise collaboration system. Initially, it was mysterious and powerful. Eventually. MORE >>

The social business bandwagon has arrived and companies are installing Chatter, Jive, Connections, Socialcast, Yammer, Socialtext, Sharepoint, HootSuite, and more to replace outmoded intranets and improve the way they transact business. Students everywhere joke about pre-historic systems. Where do I post my profile? No one works alone. MORE >>

Tibbr put activity streams squarely on the map, by integrating status messages from people with notifications generated by enterprise software including ERP, CRM, and HR systems. Yammer is now playing in the activity stream space, putting itself forward as a horizontal layer that ties together a wide variety of enterprise software systems. MORE >>