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Not Your Father’s ROI

Jay Cross

Productivity in a Networked era: Not Your Father’s ROI. But like Pontiacs and Oldsmobiles, old-school ROI’s day in the sun is waning.

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eLearning is not the answer

Jay Cross

Holistic, process orientation. For example regulations specify push learning for compliance training. eLearning is not a big cost-cutter.

What Does the Training Department Do When Training Doesn’t Work?

Charles Jennings

Sometimes isolating ROI is easy, sometimes it’s impossible. But it needs to be part of a wider change process. Speed and change dominate.

Measure what’s important

Jay Cross

Take Google as an example. The leading teacher of ROI-for-L&D is a former banker.). The shift changed how owners value businesses.

5 Infographics About Infographics To Master Basics in Five Minutes

Beth Kanter

Nonprofit Infographics Pinterest Board : a collection of examples of infographics used by nonprofits for different purposes. Resources.

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Dear C-Suite: We Don’t Do Training Anymore

Dan Pontefract

For example, 42 per cent of the CEOs interviewed remarked “the length of a course was a more important deciding factor than its content.”

Social Business in 2013 – An Opportunity (Open Business)

Luis Suarez

Have you noticed how little we see nowadays in writing that awkward, old, now obsolete, conversation about the ROI of Social Media? Nothing.

Social Customer Service - proving you failed?

Martijn Linssen

Notwithstanding the fact that you have a good product to begin with, and the processes and people in place to back it all up. Coffin. Who cares?

Don’t Underestimate the Value of Your Community Managers

Luis Suarez

To justify not just their progress but the ROI when many are still in a highly fluid and experimental state. They never have. . etc. .

Getting More Value from Your Social Media

Kevin Wheeler

Before social media will become a mature process for recruiting, we need to build appropriate strategies and measurements to gauge its success. While these are valuable ways to approach a variety of people and offer many channels for communication, they can also lead to candidate confusion and to a loss of ROI. Join us. Posting tweet.

eLearning is not the answer

Jay Cross

We thought we could take the instructors out of the learning process and let workers gobble up self-paced (i.e., “don’t expect help from us&# ) lessons on their own. Holistic, process orientation. For example regulations specify push learning for compliance training. Business learning ROI Informal Learning Web 2.0

Learning With and From Others: Restructuring Budgets for Social Learning

Dan Pontefract

Unlike other technologies, practices, or processes, social media inside the organization, for many companies, doesn’t belong in one single business unit; it lazily shifts among interested parties regardless of function or title. demonstrate by example that social learning can work and is important to the entire learning cycle. percent.

Edge Perspectives with John Hagel: Community 2.0

John Hagel

To make it easy, I keep the same acronyms – ROA, ROI and ROS - but just attach different meanings. Dont Count On It. ItR. conference.

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Social Business Forum Highlights – Social Business on the Shoulders of Giants

Luis Suarez

So, let’s get things going! How can I summarise an entire morning of inspiring keynotes in a single sentence or two. Welcome to the 2.0

Working Smarter eFieldbook $12

Jay Cross

To take advantage of the QR codes, download any bar code reader to your smart phone, for example QuickMark. Traditional ROI    195.

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Notes from ALT-C

Stephen Downes: Half an Hour

students belive their abilities with tech at leash as high or higher that educators - lots of examples here in partnership development - Liverpool-Hope eg. political view of the prevailing culture 1. why NUS thinks is an ideal model 2. how you in your role can build these partnerships 3. because it''s the right thing to do?

Convert ILT to eLearning - Estimating

Tony Karrer

For example, we normally read at least twice as fast as compared to someone speaking. What is the approval process? Cost Comparison The other question the reader asked is about calculating the value of doing the conversion: For example, the current ILT course takes 2 days (16 hours). Brandon Hall reports it is a 2:1 ratio.

LearnTrends: Backchannel

Jay Cross

Moderator (Clark Quinn): @marian embrace outliers: diversity breeds better outcomes (if you  manage the process right). Mars Chen: ok. it's 9AM.

Knowledge Management Core Issues

Tony Karrer

Not many firms recognize or care about sub-optimal performance in this area - the results you see, are diffuse, obtuse and difficult to fit into classic ROI models. Providing environments, tools and processes that encourage informal learning, knowledge sharing of effective practices and stimulate innovation. practices ?

My Conversation With Eric Ries on the benefits of Lean Start Up Principles for Nonprofits

Beth Kanter

Funders that ask for ROI to soon create a bad dynamic for innovation.  Venture capitalists fund start up businesses.  Here’s the method.  

Social shifts the focus from Presales to Aftersales

Martijn Linssen

Zappos is a fine example there, of course. than Marketing 2.0! custserv Im equally unsure whether Marketing 1.0 Loosely defining Marketing 1.0

What Are the Chances of Pragmatic Pathways for Social Business?

Luis Suarez

However, John claims, and rightly so!, if I may add, that change is a political process, not a rational one. To quote her: . Of course it is!

An innovative workshop on radical management

Steve Denning

Having three days of immersion in highly interactive workshop that not only answered these questions, but also embodied a process of experiential learning that is tailored precisely to the very issues that you want to learn about? Why reliance of ROI/NPV ratios is dangerous. How to get beyond traditional ratios (ROI, NPV).

Guest Post: Adejare Amoo on an Industrialist’s Role in eLearning in Africa

Nancy White

However these products and services form a core input in the industrialist’s production process system. Read on! And thanks to Adejare!

Generations, Social and Enterprise: adopt vs adapt

Martijn Linssen

Oh my the implications involved, the political consequence, the loss of face - versus money saved, gained, invested and ROI-ed. Heck no, either.

BE a businessperson

Jay Cross

When in doubt about ROI, just ask yourself “What would Andrew Carnegie do?&#. Speak the Language of Business. YOUR SPONSOR. Begin anew.

Social Media Planning and Evaluation for NGOs | Full Circle Associates

Nancy White

From an engineering perspective any technology, be it a tool, software, or processes and procedures, or new work practices, is a solution.

Favorite 2009 posts on Informal Learning Blog

Jay Cross's Informal Learning

ADDIE (analyze, design, develop, implement & evaluate) made it possible to manage the process of creating useful training programs systematically.

Edge Perspectives with John Hagel: Wasting Talent

John Hagel

Besides, I like the symmetry with the new measures of ROA and ROI mentioned earlier.) Dont Count On It. But, what do they measure?

Open Spaces, Open Minds Redux (An Open 2.0 Culture)

Dan Pontefract

It is another example of how we are closing our minds, walling our innovation, and foregoing a more productive and networked organization.

Web 2.0 Applications in Learning

Tony Karrer

Existing Adoption At the very start I asked the audience for examples of where they were currently using these tools as part of learning solutions. No anonymous editing Does anyone have good examples of CYA language you can put on a Wiki? I've not really seen good examples of business cases (future ROI) for using these tools.

Workforce collaboration

Harold Jarche

Good examples from very large firms.  You now have two more data points to throw into an ROI discussion. You can get a lot of benefits by just using networked collaboration technologies, without implementing structured business process re-engineering and sucking the life out of work communities.

Top eLearning Posts

Tony Karrer

Given the nomination , I'm not sure how much new traffic will come to check out this blog, but I know that it's always hard to come to a blog and get a sense of what the person talks about. This is the reason I created the First Time Visitor's Guide. However, it's been a while since I last updated this page. bookmarks. See another sort below.

You Need To Launch An Internal 2.0 Adoption Council

Dan Pontefract

see Cisco’s Chambers for a real-world example). Sure, there are issues about ROI and benefit (see Samer Patel and Why Process Barfs on Social ) but inside an organization, we all need to not only justify its rampant osmosis, we need to embrace, endorse and take action. concepts, cultures and applications. The 2.0 That 2.0

Communities and Networks Connection Hotlists

Nancy White

Social Media ROI: Measuring the unmeasurable? Social media ROI - a calculator for not for profit campaigns - FreshNetworks , March 25, 2009.

[from gminks] Social Learning Measurement : eLearning Technology

Tony Karrer

like what Kevin Jones talked about in Objection #13: How Do You Measure ROI? Rachel Happe suggested some measurements of ROI. A lot of them are for environments that face the customer, but some are for internal. As an example, we might be focusing on Customer Loyalty. eLearning Solutions Enterprise 2.0 Is there any proof?

First Time Visitor Guide

Tony Karrer

Personal Learning Informal Learning Collaborative Learning Corporate eLearning eLearning Design Corporate Training Instructional Design Authoring Tools Rapid eLearning Tools eLearning Software eLearning Solutions Blended eLearning eLearning Tools Open Source eLearning eLearning ROI and MetricsComments are very much welcome. and 2.0

Decisions, decisions. Business decisions.

Jay Cross

Here are some things one might add to any training director’s job description: • Supporting the informal learning process. Knowledge Workers.

NTEN’s We Are Media Project | Full Circle Associates

Nancy White

The resulting curriculum which will live on this wiki and will also cover important organizational adoption issues, strategy, ROI analysis, as well as the tools. Visit the module outline to see more about content and the process for building it out. Must be a sign… Here is the scoop – maybe you have something to contribute?

Reflecting on the first half of 2009

Jay Cross

Any remaining training staff will become mentors, coaches and facilitators who work on improving core business processes, strengthening relationships with customers and cutting costs. I’m changing my title from VP of training to VP of core capabilities. Not Your Father’s ROI (with Jon Husband). My new car is one year old! Trips.

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