Successful businesses insure that software and tools are available for such things as bookmarking reference information, collaborating on tasks, searching organizational content, recording knowledge for peer learning, reinforcing of key concepts, locating experts, accessing outside information, and connecting with customers and partners. MORE >>

Our mental models and values permeate the very coding of the software we use. When people say technology is value neutral, I say people have values and people build software, therefore the software carries the imprint of the designers’ values. SharePoint is a perfect example. Horizontality. See also on SharePoint. MORE >>

In my post SharePoint Examples there are some great examples in the comments. In this post, I wanted to capture some of the patterns of use of SharePoint that seem to be emerging. Using SharePoint for Software Support Site / Help Desk Another common use of SharePoint was as a reference site, especially software support site. MORE >>

The New York Times reported in March of 2011 that armies of expensive lawyers, who once did “discovery” work have been replaced by software programs that do the work at a fraction of the cost. Yesterday’s exceptions will be tomorrow’s examples. Humans are very good at pattern recognition. Work is changing. Tweet. MORE >>

However, this usually occurs just after the software vendors have provided the initial training and you are now on your own as an organization. Patterns emerge over time. New patterns and dynamics emerge from interconnected people and interlinked information flows, and these will bypass established structures and services. MORE >>