If you’re trying to get a better experience out in the world, the best proof of your ideas is probably just doing it. It can take months and years to plan, spec, and align organizational bureaucracies around a strange new idea. The San Francisco city government is like other governments, not particularly known for its speed and nimbleness. MORE >>

About one month after the release of our Shift Index report , one question that keeps coming up is whether we can offer a succinctly define what the Big Shift is that our Shift Index seeks to measure. Given the magnitude, depth and far-reaching impact of the Big Shift, succinctness is a challenge.  But perhaps this is too high level.  MORE >>

I intended this to be a comment to Dave Warlick's post on the subject, but his comment system won't accept my submission. think that this post shows the futility of anyone trying to claim credit for the term. link] This use, although dates, is consistent with uses of the term today. link] Milton Ramirez (tonnet) uses the term on June 10, 2003. MORE >>

Note: This is a revised HTML version of previous PDF’s posted on the site , which should make it easier for sharing. We may learn on our own but usually not by ourselves. People learn socially. One is internally focused, as in “How do I learn this?” and the other is external, as in “Who can help me learn this?”. Categorize. Make Explicit. MORE >>

The chance to have a conversation with practitioners is always an automatic YES for me. When we talked, Candace suggested the topic of “engagement.&# This blog post is a little bit of “thinking out loud&# prior to our conversation later this month. One one end you have very visible ways to observe and measure engagement. It isn’t. MORE >>