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Grand Unified Theory of Service Design, Systems Design, and Organization Design

Adaptive Path

He is Founder and Principal of Ingineering.IT, and will be speaking and leading a workshop at this year’s Managing Experience Conference in San Francisco, March 29–30. I sat down with Jeff to pick his brain on putting the ‘service design’ in software-as-a-service. Very often, DevOps and design never speak. couple things.

ROI and Metrics in eLearning

Tony Karrer

I'm working on an article around the use of ROI and metrics in eLearning. I did a quick search for resources and here's what I found. Does it cost less to design and develop online teaching and learning today than it did a few years ago? thought it would be worth posting this list here. Use EVA instead. ROI is toast. Use EVA instead.

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How To Make Sense of Your Social Media Metrics

Beth Kanter

And I love facilitating, designing, and delivering workshops on this topic! This helps spread good practices. Measurement

A Conversation with Jason Kunesh: And You Think Your Projects Are Politically Charged!

Adaptive Path

You designed the systems that enabled the Get Out the Vote effort that essentially put the Obama Campaign over the top. Jason Kunesh : Yeah.

Educational Game Design Q&A

Clark Quinn

I was contacted for a research project, and asked a series of questions. How many years have you been designing educational games?

Playtime is Over: Reflecting on 2015’s Service Experience Conference

Adaptive Path

Service design has matured. Through service design, we can define human-centered service experiences with multidisciplinary input.

The Pernicious Effects of Advertising and Marketing Agencies Trying To Deliver User Experience Design

Adaptive Path

This is a glorious time for folks who work on designing for user experience. As those vehicles got more complex, it was recognized they needed UX disciplines like information architecture and interaction design involved, and so agencies grew UX capabilities in order to deliver that service. The Poisonous Core. Customers are sheep.

A Rough But Intriguing Metric for School Assessing a School.

Bob Sutton

Design school project teaches bike safety - The Stanford Daily Online. Gretchen Rubin: The Happiness Project. Tim Brown: Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation. Bill Moggridge: Designing Interactions. What do you think of this metric?  Bob Sutton.

Working Your Creative Muscle. Or, How I Signed Up for an Art Project and What I Learned

Adaptive Path

I recently participated in The Sketchbook Project with the goal of rebooting my personal creative practice. What I got was much more: a new understanding of my working process and insights about the role of personal projects in everyday creativity. Or, How I Signed Up for an Art Project and What I Learned. And that’s it.

Agile instructional design

Jay Cross's Informal Learning

I’ve been thinking about fresh approaches to instructional design. Instructional design was invented around the time of World War II.

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Agile Bay Area #LNDMeetup Mindmap

Clark Quinn

Basically, a backlog is kept of potential new projects. design strategy It’s better just to look at the diagram ;).

intangible value

Harold Jarche

It shows how work really happens through human interactions, and provides powerful new practices and metrics for managing collaborative work.

Supporting self-managed team learning in the organisation

Jane Hart

An early one was the BT Dare2Share project, where L&D helped engineers to develop their own resources and share them with one another. 

Elevating Advocacy Voices for Children Through Social Media

Beth Kanter

The project is in its second year and I’ve been working in collaboration with Spitfire Strategies.  Life Elevated.” better way. coverage.

The Only Person Who Behaves Sensibly Is My Tailor

Charles Jennings

These time-honoured metrics developed for an industrial age are not the answer. parallel path to learning metrics. Apparently not.

Engagement, people!

Clark Quinn

I’m working on a project with a partner, and have this really sharp ID working with me.  My role is to be guiding the design, not doing it, and it’s working well. The thing I see, however, is emblematic of what I’m seeing much more broadly: the dissociation between the designer and the learning experience.

Linking Results To Key Performance Indicators Is Like Hooking Up A Big TV

Beth Kanter

The process of linking results to key performance indicators and associated metrics it is like hooking up a big TV. Step 5: Define your metrics.

Kaiser Permanente at MX 2014: Mission, Wild Diversity, and Teaching Smarts

Adaptive Path

Please tell us about the internal design and innovation function at Kaiser today and what it’s best at. Wild diversity. looks like?

The Networked NGO in Pakistan

Beth Kanter

Program Design. This project has identified the following definitions of success: A Peer-to-Peer Learning Exchange. Discuss here.

Making designing good learning easier

Clark Quinn

The problem was content coming as PPTs from SMEs, and the question was poignant: “Given limited time and resources on a project how can you plan in advance to ensure that your learning is engaging and creates effective outcomes?&#   I commented a reply, but I’d like to elaborate on that. Tags: design First, are the tools. 

The Networked NGO in India

Beth Kanter

Program Design. This project has identified the following definitions of success: A Peer-to-Peer Learning Exchange. Anupam Shukla and Ms.

Learning and Performance Support Systems

Stephen Downes: Half an Hour

Program Design and Scope The LPSS is designed along three technology thrusts.

Future Approaches in UX: 10 FAUX Methods to Rock Your World 

Adaptive Path

Gamification , mental models , bodystorming , sketchboarding , Lean UX , service design. Parkour Design Sprints is the new black.

Considering the Consideration Funnel

Adaptive Path

What are we doing, in designing the customer’s path, to support that consideration? The transaction funnel. What about complex purchases?

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Future Approaches in UX: 10 FAUX Methods to Rock Your World 

Adaptive Path

Gamification , mental models , bodystorming , sketchboarding , Lean UX , service design. Parkour Design Sprints is the new black.

Using Peer Learning Strategies To Build A Network

Beth Kanter

This peer learning exchange is designed to help state-based groups to be more effective in engaging their networks toward covering uninsured children.

Peer Learning As A Prelude to Collective Action for Social Change: Reflection

Beth Kanter

This peer learning exchange is designed to help state-based groups to be more effective in engaging their networks toward covering uninsured children.

Content and continuous learning: The cornerstones of a learning architecture

Dawn of Learning

In short, they actively make use of their technology, modalities and learning architecture in support of L&D objectives. paradigm shift.

Interview with Margret Schmidt, VP of User Experience Design and Research at TiVo (Part 3)

Adaptive Path

PM: We met at a conference last fall where you were speaking about the design and launch of the new TiVo.com website. believe you mentioned that the site design had not significantly changed for 5 or so years before this most recent launch (and looking at the Internet Archive confirms this. Part 1 of this interview. million to 3.5

Social Media Planning and Evaluation for NGOs | Full Circle Associates

Nancy White

These are examples of  using quantitative metrics. Because context is so important, it’s hard to generalise about metrics. Thanks!

The Science of Innovation

Irving Wladawsky-Berger

Released earlier this month, the report was developed by the MIT Innovation Initiative , launched a year ago by MIT President Rafael Reif.

Technology, Media and Culture - the Best of Times or the Worst of Times?

Irving Wladawsky-Berger

USC’s Annenberg Innovation Lab (AIL) was founded in 2010 to study the transformational impact of technology on culture and on the media industries. 

Significant Work Needed to Help Instructional Designers

Tony Karrer

There's little practical advice that can assist Instructional Designers in what the evolved forms really are. Would you ask a builder to skip the design step for a building? The models listed in this month's Big Question were designed for a type of training that was relevant for the needs of an environment different from today's.

Re-thinking Workplace Learning: extracting rather than adding

Charles Jennings

The focus can no longer be on learning and learning metrics, but on performance and performance metrics. It can’t be ‘delivered’.

Considering the Consideration Funnel

Adaptive Path

What are we doing, in designing the customer’s path, to support that consideration? The transaction funnel. What about complex purchases?

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Now That’s A Spreadsheet!

Beth Kanter

And there is no lack of social media metrics tools ! Collecting data from free or paid measurement tools is easy.

10 Best Practices for Planning Successful Crowd Funding or Giving Day Campaigns

Beth Kanter

This post shares the content and I’ll share a post about the instructional design in a second post. 28% of donors are repeat donors.

#OEB14 - Open Educational Resources 2.0

Stephen Downes: Half an Hour

open access - general use and research 1. OER (UNESCO/COL) 2. Freely available / wrong license 3. Free to closed communities 4. Freemium 5. Lower-cost eg $3000 degree 6. Commercial cost - eg. UK MSc Online - back to the Iron Triangle - life does not stop if we have to pay 10 Euros a month for some services - eg., Response: no.

Personal Health Data: It’s Amazing Potential and Privacy Perils

Beth Kanter

” The Jawbone has  previously put out aggregate data reports around sleep habits of those that wear its device. louisgray impressive!

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For personal data, use value beats sale value

Doc Searls

also know it’s also not what Connect.me , Singly , MyDex , Azigo , Qiy , Glome , Kynetx , the Locker Project , or any of the other VRM ( Vendor Relationship Management ) companies and development projects listed here  (Personal among them) exist to do. Hard to say, because the metrics are different. Check their websites.

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