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Grand Unified Theory of Service Design, Systems Design, and Organization Design

Adaptive Path

I sat down with Jeff to pick his brain on putting the ‘service design’ in software-as-a-service. The other thing is, I think a lot about the relationship between designing and operating systems and designing and operating organizations. Very often, DevOps and design never speak. A couple of things intrigue me.

ROI and Metrics in eLearning

Tony Karrer

I'm working on an article around the use of ROI and metrics in eLearning. Does it cost less to design and develop online teaching and learning today than it did a few years ago? I did a quick search for resources and here's what I found. I thought it would be worth posting this list here. Use EVA instead. ROI is toast. Use EVA instead.

ROI 54

How To Make Sense of Your Social Media Metrics

Beth Kanter

And I love facilitating, designing, and delivering workshops on this topic! This helps spread good practices. See above). Measurement

A Conversation with Jason Kunesh: And You Think Your Projects Are Politically Charged!

Adaptive Path

You designed the systems that enabled the Get Out the Vote effort that essentially put the Obama Campaign over the top. Jason Kunesh : Yeah.

A Conversation with Jason Kunesh: And You Think Your Projects Are Politically Charged!

Adaptive Path

You designed the systems that enabled the Get Out the Vote effort that essentially put the Obama Campaign over the top. Actually what happened was, I went to a local VC called Sandbox to talk to, what I thought was, a startup about the role of design, how it can be a differentiator, and the importance of a design cofounder.

Playtime is Over: Reflecting on 2015’s Service Experience Conference

Adaptive Path

Service design has matured. Through service design, we can define human-centered service experiences with multidisciplinary input.

Agile instructional design

Jay Cross's Informal Learning

I’ve been thinking about fresh approaches to instructional design. Instructional design was invented around the time of World War II.

The Pernicious Effects of Advertising and Marketing Agencies Trying To Deliver User Experience Design

Adaptive Path

This is a glorious time for folks who work on designing for user experience. As those vehicles got more complex, it was recognized they needed UX disciplines like information architecture and interaction design involved, and so agencies grew UX capabilities in order to deliver that service. The Poisonous Core. Customers are sheep.

Educational Game Design Q&A

Clark Quinn

I was contacted for a research project, and asked a series of questions. How many years have you been designing educational games?

Agile Bay Area #LNDMeetup Mindmap

Clark Quinn

Basically, a backlog is kept of potential new projects. design strategy At the end they demo to the stakeholders and reflect.

SUNY Initiatives Supporting Online Learning Panel

Stephen Downes: Half an Hour

Tools include the SUNY Commons , and within it the SUNY Starfish Team, and then Basecamp (project management tool) for each campus.

Supporting self-managed team learning in the organisation

Jane Hart

An early one was the BT Dare2Share project, where L&D helped engineers to develop their own resources and share them with one another.

Elevating Advocacy Voices for Children Through Social Media

Beth Kanter

The project is in its second year and I’ve been working in collaboration with Spitfire Strategies. Life Elevated.” better way. coverage.

Linking Results To Key Performance Indicators Is Like Hooking Up A Big TV

Beth Kanter

The process of linking results to key performance indicators and associated metrics it is like hooking up a big TV. Step 5: Define your metrics.

The Only Person Who Behaves Sensibly Is My Tailor

Charles Jennings

These time-honoured metrics developed for an industrial age are not the answer. A parallel path to learning metrics. Apparently not.

intangible value

Harold Jarche

It shows how work really happens through human interactions, and provides powerful new practices and metrics for managing collaborative work.

Engagement, people!

Clark Quinn

I’m working on a project with a partner, and have this really sharp ID working with me. My role is to be guiding the design, not doing it, and it’s working well. The thing I see, however, is emblematic of what I’m seeing much more broadly: the dissociation between the designer and the learning experience.

Content and continuous learning: The cornerstones of a learning architecture

Xyleme

What separates powerful learning and development organizations from the middling crowd? A paradigm shift. What are the outcomes? Key takeaways.

Future Approaches in UX: 10 FAUX Methods to Rock Your World 

Adaptive Path

Gamification , mental models , bodystorming , sketchboarding , Lean UX , service design. Parkour Design Sprints is the new black.

The Networked NGO in India

Beth Kanter

Program Design. This project has identified the following definitions of success: A Peer-to-Peer Learning Exchange. Anupam Shukla and Ms.

Making designing good learning easier

Clark Quinn

The problem was content coming as PPTs from SMEs, and the question was poignant: “Given limited time and resources on a project how can you plan in advance to ensure that your learning is engaging and creates effective outcomes?&# I commented a reply, but I’d like to elaborate on that. Tags: design First, are the tools.

Using Peer Learning Strategies To Build A Network

Beth Kanter

This peer learning exchange is designed to help state-based groups to be more effective in engaging their networks toward covering uninsured children.

Kaiser Permanente at MX 2014: Mission, Wild Diversity, and Teaching Smarts

Adaptive Path

Please tell us about the internal design and innovation function at Kaiser today and what it’s best at. Wild diversity. looks like?

Peer Learning As A Prelude to Collective Action for Social Change: Reflection

Beth Kanter

This peer learning exchange is designed to help state-based groups to be more effective in engaging their networks toward covering uninsured children.

Working Your Creative Muscle. Or, How I Signed Up for an Art Project and What I Learned

Adaptive Path

I recently participated in The Sketchbook Project with the goal of rebooting my personal creative practice. What I got was much more: a new understanding of my working process and insights about the role of personal projects in everyday creativity. Or, How I Signed Up for an Art Project and What I Learned. And that’s it.

Future Approaches in UX: 10 FAUX Methods to Rock Your World 

Adaptive Path

Gamification , mental models , bodystorming , sketchboarding , Lean UX , service design. Parkour Design Sprints is the new black.

The Networked NGO in Pakistan

Beth Kanter

Program Design. This project has identified the following definitions of success: A Peer-to-Peer Learning Exchange. Discuss here.

Learning and Performance Support Systems

Stephen Downes: Half an Hour

Program Design and Scope The LPSS is designed along three technology thrusts. to $2.5M.

Considering the Consideration Funnel

Adaptive Path

What are we doing, in designing the customer’s path, to support that consideration? The transaction funnel. What about complex purchases?

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Interview with Margret Schmidt, VP of User Experience Design and Research at TiVo (Part 3)

Adaptive Path

PM: We met at a conference last fall where you were speaking about the design and launch of the new TiVo.com website. I believe you mentioned that the site design had not significantly changed for 5 or so years before this most recent launch (and looking at the Internet Archive confirms this. Part 1 of this interview. million to 3.5

ROI 2

Significant Work Needed to Help Instructional Designers

Tony Karrer

There's little practical advice that can assist Instructional Designers in what the evolved forms really are. Would you ask a builder to skip the design step for a building? The models listed in this month's Big Question were designed for a type of training that was relevant for the needs of an environment different from today's.

The Science of Innovation

Irving Wladawsky-Berger

We must also make room in students’ lives for extracurricular innovation projects that push the boundaries of their problem-solving capabilities.” .

Considering the Consideration Funnel

Adaptive Path

What are we doing, in designing the customer’s path, to support that consideration? The transaction funnel. What about complex purchases?

Price 64

Technology, Media and Culture - the Best of Times or the Worst of Times?

Irving Wladawsky-Berger

It’s against this backdrop that the Edison Project seeks to re-envision nearly every aspect of the media industries. I am not alone.

Social Media Planning and Evaluation for NGOs | Full Circle Associates

Nancy White

These are examples of using quantitative metrics. Because context is so important, it’s hard to generalise about metrics. Thanks!

Personal Health Data: It’s Amazing Potential and Privacy Perils

Beth Kanter

Personal Health Data goes beyond collecting sleep metrics. It opens up the question: Who owns our data? How long will this data be stored?

Data 23

10 Best Practices for Planning Successful Crowd Funding or Giving Day Campaigns

Beth Kanter

This post shares the content and I’ll share a post about the instructional design in a second post. 28% of donors are repeat donors.

#OEB14 - Open Educational Resources 2.0

Stephen Downes: Half an Hour

see OpenDOAR mapping open access - Reflections: - don''t trust maps that much, but they''re useful as a guide - have pins had their day and should we use shading? - EU - Opening Up Education - a hierarchy 0. open access - general use and research 1. OER (UNESCO/COL) 2. Freely available / wrong license 3. Free to closed communities 4. Freemium 5.

For personal data, use value beats sale value

Doc Searls

I also know it’s also not what Connect.me , Singly , MyDex , Azigo , Qiy , Glome , Kynetx , the Locker Project , or any of the other VRM ( Vendor Relationship Management ) companies and development projects listed here (Personal among them) exist to do. Hard to say, because the metrics are different. Check their websites.

Data 83

Now That’s A Spreadsheet!

Beth Kanter

The spreadsheet captures strategy, outcomes, tactics, and Key Performance Indicators or metrics. You can download the actual spreadsheet too.