Melcrum recently released a report on How to use social media to solve critical communication issues , with as usual some great case studies and many practical insights. was asked to write the closing section in the report, on The Future of Social Media and Internal Communications. Email use will be eroded by social media. MORE >>

A few days ago Arie Goldshlager pointed me to the fantastic video below of Giam Swiegers, CEO of Deloitte Australia, talking about the company’s use of micro-blogging. Shortly after Forrester announced that Deloitte Australia’s Yammer network had won its 2011 Forrester Groundswell award in the category of Collaboration Systems. MORE >>

will be MC for the conference day, and will also run a half-day workshop on Creating Results Using Social Media on the following day. Workshop: Creating Results With Social Media in HR. The primary handout for attendees will be a large chunk of my book on Implementing Enterprise 2.0. Enterprise 2.0 MORE >>

Some of the topics we discuss include: * “Twitter News Network&# or TNN describes how Twitter is now a news distribution media, dramatically increasing the speed of news, with most news hitting Twitter within 40 seconds. Flipboard, paper.li, Twittertim.es, Geneio and so on are seeking to filter Twitter and social media. MORE >>

'The New York Times has an interesting article titled Engineering Serendipity which looks at the some of the ways companies are trying to create felicitous and unexpected connections between their staff. and Google are doing in the space, the article continues: As Yahoo and Google see it, serendipity is largely a byproduct of social networks. MORE >>