Melcrum recently released a report on How to use social media to solve critical communication issues , with as usual some great case studies and many practical insights. was asked to write the closing section in the report, on The Future of Social Media and Internal Communications. Email use will be eroded by social media. MORE >>

A couple of days ago, the always insightful  Shel Israel put together in his Forbes column one of those rather interesting and thought-provoking articles that will surely shake the ground for the vast majority of those folks who may have been advocating for social networking tools out there on the Social Web as the next big thing. MORE >>

A major challenge for organizations that are considering internal social media initiatives is that a business case including a financial justification is frequently required. leap of faith is required, after which calculations using real data can be done to help refine strategies. and social media. Social capital. COSTS. MORE >>

Although Boston, Austin and Silicon Valley are home to both companies and personalities considered to be heavyweights in the Collaboration, Enterprise 2.0, Let’s start first with the companies. The social media dashboard juggernaut app known as Hootsuite is used by the NBA , Fox and even the White House. Why not? Summify. MORE >>

In The Data Bubble , I told readers to mark the day: 31 July 2010. ‘Scrapers’ Dig Deep for Data on the Web. Social Networks Weigh Privacy vs. Profits. Four Aspects of Online Data Privacy. Digits Live Show: How RapLeaf Mines Data Online. I love that he calls social networking a “bubble&#. MORE >>