Harvard MBA and Princeton undergrad, he has been improving business processes since developing the first business curriculum for the University of Phoenix three decades ago. This is a total phase change. There are some companies that haven’t changed their core philosophies and management practices in 100 years and they never will. MORE >>

I’ve been wrestling with a thought lately – if organizations are complex systems, and complex systems are continuously self-organizing, then why do we believe formal processes make these complex systems more efficient? This is not the first paragraph to question process improvement, this is not some original Eureka moment.  MORE >>

Among the most important changes being proposed are five basic shifts in management practice: Part 1: Overview. Set aside traditional change management. In the first place, before heading pell-mell into the implementation of these five radical shifts in management, one has to set aside the traditional mode of implementing change. MORE >>

Consultants Howard Smith and Peter Fingar shot back a month later with a paperback retort entitled  IT Doesn’t Matter – Business Processes Do. In 120 pages, Smith and Fingar skewer Carr, show why IT will matter more than ever, and explain how business process management creates riches. Design The Future The process of Innovation MORE >>

It also appears they were unaware of another simple truth – that  continuous learning is the only sustainable asset in a world of constant change. This physical device requires cognitive effort and almost certainly distracts and diminishes the cognitive bandwidth available for attention and processing by the learner. MORE >>