It may seem superficial, but I'm thankful for the blogs and photo groups that document flows and wireframes. There is frequently a debate, typically termed "portfolio vs. process" with the question being, "What's more important, someone's portfolio or their ability to articulate their process and thinking?". They are precious. MORE >>

The practice of experience mapping is not new, but there has been a bit of a buzz in the community of late on how to create and use them (thanks in part to Chris' excellent blog post of the topic and his subsequent one-man road show ). Rigor must be applied when gathering inputs to ensure your experience map will be based on truth. MORE >>

My blog died. Friends kindly came to its rescue, and for a while, it seemed like my little blog just…might…make it. So, in honor of all the awesome ideas that have died before, will die soon, or really should die, I’m having a funeral for my dead blog. tried in vein to save it. Someone had a better idea. MORE >>

I've blogged in detail about this powerful example of escaping political bureaucracy by trying out and validating what works in the real world. Tired of going with the design that will survive the organization's political gauntlet? quick story of how I got hooked. The next day, we had our answer. No guessing. Here we go: 1. MORE >>

I've blogged in detail about this powerful example of escaping political bureaucracy by trying out and validating what works in the real world. Tired of going with the design that will survive the organization's political gauntlet? quick story of how I got hooked. The next day, we had our answer. No guessing. Here we go: 1. MORE >>