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Birgit Mager and the Evolution of Service Design

Adaptive Path

Birgit Mager has watched service design evolve since the mid-nineties, and has been hugely influential in its development. Ayla Newhouse [AN]: How did you arrive at service design as your path? It was very exciting for me at the time; in a way, I was trying to “design” organizations to be able to deliver excellent service.

Edge Perspectives with John Hagel: The Power of Power Laws

John Hagel

These managers inherit from the industrial economy a belief that, even where the world is not yet Gaussian, it can be made so through design.

Edge Perspectives with John Hagel: Community 2.0

John Hagel

Read More] Tracked on April 05, 2007 at 06:39 AM » AcientWarrior72 from AcientWarrior72 HI! Dont Count On It. ItR. conference.

ROI 74

Consulting with Libya in 2007 ? Clay Shirky

Clay Shirky

After Tahrir: Protecting US Muslims from Bigotry » Consulting with Libya in 2007. Over the weekend, Evgeny Morozov asked about my consulting with the Libyan government in 2007. 23 Responses to “Consulting with Libya in 2007” Franky says: March 24, 2011 at 10:35 am. Clay Shirky: Consulting with Libya in 2007.

Wiki 16

ROI and Metrics in eLearning

Tony Karrer

Does it cost less to design and develop online teaching and learning today than it did a few years ago? I'm working on an article around the use of ROI and metrics in eLearning. I did a quick search for resources and here's what I found. thought it would be worth posting this list here. Use EVA instead. ROI is toast. Use EVA instead.

ROI 54

Doc Searls Weblog · Still at Newspapers 1.x

Doc Searls

37 comments Comments feed for this article Trackback link: [link] Sheila Lennon on August 15, 2007 at 10:43 pm “1. Writers hate it.

Feed 21

Master's Education Technology or Instructional Design - Which Programs? Why?

Tony Karrer

would like to take a two year Master's program in education, education technology, or instructional design. I'm hoping people might be able to help a reader who has an inquiry that I really don't know much about. I've been reading your blog for a while. I've read the an older blog post on Online Master's program's , but I am still quite lost.

Irving Wladawsky-Berger: The Life Cycle of a Business

Irving Wladawsky-Berger

While business systems are clearly engineered, that is, designed, built and managed by people, they share many characteristics with biological systems, in particular, the need to be flexible and adaptable so they can evolve and survive as their environment changes. What is a business - anyway? " And you did, and it was! and J.

Flash Quiz Tools

Tony Karrer

StudyMate provides an authoring environment that requires no experience with Flash programming, game design, or HTML. Update June 2008 - added one free flash quiz tool based on a question I received. This tool is listed at the bottom. client wanted to create online quizzes that would live inside of a larger site.

Tools 16

Design Takes Over: Making Beauty Out of Necessity

Irving Wladawsky-Berger

particularly enjoyed reading Design Takes Over , the 2036 prediction by Paola Antonelli , senior curator for architecture and design at New York’s Museum of Modern Art.  For a simple reason: one of design’s most fundamental tasks is to help people deal with change.”. Designers stand between revolutions and everyday life. 

Kirschner, Sweller, Clark (2006) - Summary

Stephen Downes: Half an Hour

Thus, constructivism does not lead to a prescriptive instructional design theory. Note: I'm posting this as an example of a rigorous examination and deconstruction of an academic paper. Bruner, 1961; Papert, 1980; Steffe& Gale,1995). Limited duration and capacity - Peterson and Peterson 1959 - information is lost in 30 seconds 2.

Doc Searls Weblog · Future to Newspapers: Jump in the river

Doc Searls

42 comments Comments feed for this article Trackback link: [link] Dave Winer on October 19, 2007 at 7:55 am Thanks Doc!! It’s olds.

Feed 11

Doc Searls Weblog · Can marketing be conversational?

Doc Searls

Mark Silver on September 19, 2007 at 12:23 pm The term in question is ‘marketing,’ I believe. That would be rude. Not just emblems.

Edge Perspectives with John Hagel: Unanswered Questions at Supernova 2007

John Hagel

Posted by: T S Venkatakrishnan | July 24, 2007 at 10:16 PM Very deep questions indeed. Dont Count On It. What if there is no equilibrium?

Irving Wladawsky-Berger: The 2007 IBM Business Leadership Forum

Irving Wladawsky-Berger

The 2007 BLF was a truly global event, including over 500 attendees from 75 different countries. India, China," he later added.

Do you want to DO design thinking? Start with the d.School's.

Bob Sutton

April 2007: Tips for dealing with workplace jerks. Design school project teaches bike safety - The Stanford Daily Online. Tim Brown: Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation. Bill Moggridge: Designing Interactions. Notable Business Books in 2007. Bob Sutton.

Instructional Design

Tony Karrer

Posts around instructional design topics, especially those related to instructional design around custom eLearning: What Clients Really Want The basis for many of the instructional design decisions. Top Ten Suggested New Year's Resolutions for eLearning Professionals Several instructional design patterns are discussed.

Irving Wladawsky-Berger: A Key Trend for 2007 - and Beyond

Irving Wladawsky-Berger

Home Archives Subscribe « Applying "Lean" Thinking to Healthcare Solutions | Main | Outsourcing and Collaboration » January 01, 2007 A Key Trend for 2007 - and Beyond As the New Year begins, it is traditional to review key events from the last year and make predictions for the coming one. What a difference a year makes!

Norman’s Design of Future Things

Clark Quinn

Donald Norman’s book, The Design of Everyday Things is a must-read for anyone who creates artifacts or interfaces for humans. At the end, he comes up with a set of design principles: Provide rich, complex, and natural signals. design strategy technologyThere are some interesting thoughts, though few hints for learning.

eLearning Design - Posts about Designing eLearning

Tony Karrer

I received a question about a particular eLearning Design challenge that someone was facing and I realized that the title of my blog and the way I post doesn't really do justice to talking about design and patterns in designing eLearning in this blog. The move of eLearning design towards SME and user-generated content.

Irving Wladawsky-Berger: Creativity, Innovation and Design

Irving Wladawsky-Berger

The third leg of this triangle is very intriguing - namely the inclusion of Design and the Royal College of Arts as a full partner in Design-London.

Hard Finding Good Developers / Designers

Tony Karrer

I just saw a post by Karl Kapp that discusses the fact that there's a shortage of IT professionals. Some facts he cites: In September 2006, IT employment stood at 3,667,100 up 4.2% Estimated 1.5 We simply can't find people to fill positions. And off-shore is not always appropriate.

e-Clippings (Learning As Art): 2007 edublog winners announced!

Mark Oehlert

» December 10, 2007 2007 edublog winners announced! Uranium Ore on eBay. Main | Wow.Has it been almost a month?! Lets Talk 2008.

Doc Searls Weblog · KFI’s tower closer to going back up

Doc Searls

“We’re one of a handful of stations designated as civil defense stations,&# he said. degrees; half is 180 degrees). degrees. Thanks!

Irving Wladawsky-Berger: Think, Play, Do: Technology, Innovation, and Organization

Irving Wladawsky-Berger

The tools we are using to design, build and manage them today are quite primitive, and they thus require considerable labor-based services.

Learnlets » ‘No Limits’ Design

Clark Quinn

Design 2

e-Clippings (Learning As Art): 2007 edublog awards are now open for voting.and Im torn

Mark Oehlert

» December 06, 2007 2007 edublog awards are now open for voting.and Im torn Hurry, hurry, step right up and cast your vote!

e-Clippings (Learning As Art): Avanoo.a new twist on surveys and collective (or collected?) wisdom

Mark Oehlert

» June 22, 2007 Avanoo.a new twist on surveys and collective (or collected?) and.Should immigrants to the U.S.

Learnlets » Design trumps production!

Clark Quinn

Learnlets » Game Design Docs Example

Clark Quinn

Learnlets » Game Design Docs Example

Clark Quinn

Tony Tags me on 2007 Traffic Stats | Full Circle Associates

Nancy White

Otherwise I’m a bit oblivious to stats. I do like to see in my Bloglines readers how many subscribers I have. But that’s cool. Appreciated.

Training Design

Tony Karrer

I've been struggling a bit to capture a concept that I believe represents a fairly fundamental shift in how we need to think about Training Design.

Informal Learning Blog » Designing a Web-Based Learning Ecology

Jay Cross's Informal Learning

Irving Wladawsky-Berger: SOA, Services and Business Architecture

Irving Wladawsky-Berger

Home Archives Subscribe « 21st Century Grand Challenges | Main | A Few Thoughts on a Long Career » May 14, 2007 SOA, Services and Business Architecture At the end of May, I will be participating in an IBM sponsored conference - Impact 2007. This is very challenging for a variety of reasons. Your comment could not be posted.

e-Clippings (Learning As Art): Reflections from Adaptive Paths UX Week 2007

Mark Oehlert

The presentation by Lisa Stausfeld and her team was a tremendous demonstration of the power of design. " The OLPC work makes this theory real as "Activities" and community are at the heart of how the program is designed. thought theyd have put a bit more design into the actual conference. Total transparency.

New! 2012+ Trends Map

Ross Dawson

Our Trend Blend 2007+ map based on the London subway map spawned an entire genre of trend maps based on city train lines. Enjoy!

The Steps of Creativity - Early Crowd sourcing and Prototyping

Eide Neurolearning

This refined yet similar representation would then allow the designer to learn different concepts on re-exposure to the same example. 2008).

Learning Matters! » Emerging Virtual Social World (VSW) Sensibilities and Design Principles

Tony O'Driscoll

Doc Searls Weblog · How to be a Boston Driver

Doc Searls

Jim Thompson on October 24, 2007 at 10:25 pm The acoustic energy of your horn will push those other cars forward. They aren’t there.