Half way through the life of our bulletin board at the BBC we came under pressure to make it more structured. Most of the early adopters, myself included, were happy with the really simple structure and organic growth that had helped it find its place in the organisation. We came under pressure to make the forum more structured. We needed both. MORE >>

Thanks to the guys at Wiley the eBook edition of my book "Organizations don't tweet, people do" is available for purchase on Amazon and iTunes. From the blurb: Practical advice for managers on how the Web and social media can help them to do their jobs better. MORE >>

I keep mulling over what is happening with the riots, the financial system, and the apparent collapsing of an old world under its own weight. Like many I keep thinking of ways to "sort it". Each time I fall into the trap of coming up with some system or ideology or framework - all the grown up stuff that is meant to be how we fix things. MORE >>

It is so important not to forget how unfamiliar the web and social tools are to most people. Working, as I do, mostly with managers in their forties and fifties I would say that 90% are unsure of themselves online. Yes they are on Facebook and Linkedin, and some of them have Twitter accounts, but their use of these tools is predominantly passive. MORE >>

At least thirty years of ingrained business culture that focusses on process rather than people and doesn't have the language or concepts to handle relationships. Senior people who will never get "it" but have the power to stop "it" happening. People's fear of disapproval if they say what they think. MORE >>